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N
Rating: 5 out of 5
Very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 5 stars
Reset filtersM
Rating: 5 out of 5
Very good
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I
Rating: 5 out of 5
Easy access
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M
Rating: 5 out of 5
Conforms to our expectations.
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F
Rating: 5 out of 5
Very good, conforms to the description
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M
Rating: 5 out of 5
Very easy to use site
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O
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Easy to find, delivery respected and careful
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S
Rating: 5 out of 5
Top. Customer service, Perfect, thank you for contacting me again following my mistake.
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C
Rating: 5 out of 5
Items easy to find
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J
Rating: 5 out of 5
Good experience on the site which is fluid despite a very large catalog. The desired delivery was respected.
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L
Rating: 5 out of 5
Found what I was looking for quickly.
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-
Rating: 2 out of 5
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
M
Rating: 5 out of 5
Good site.
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E
Rating: 5 out of 5
Good responsiveness when requesting information.
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M
Rating: 5 out of 5
Good site, lots of choices.
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É
Rating: 5 out of 5
Very good.
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L
Rating: 5 out of 5
I love this site, so many good products.
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A
Rating: 5 out of 5
Not tested yet but everything seems to be of good quality and very sturdy, I recommend.
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R
Rating: 5 out of 5
Ordering and payment procedures were easily completed.
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A
Rating: 1 out of 5
Not satisfied with the product.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.
D
Rating: 5 out of 5
Perfect.
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L
Rating: 5 out of 5
Easy navigation on the site, very responsive customer service, fast delivery times.
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S
Rating: 1 out of 5
The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.
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Response from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
H
Rating: 1 out of 5
Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.
M
Rating: 5 out of 5
Very good.
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S
Rating: 5 out of 5
Easy to use.
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M
Rating: 5 out of 5
Fast delivery, well-packaged parcels. Unfortunately, one bed was damaged, but customer service is easily reachable and is assisting us in the process to replace it.
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M
Rating: 5 out of 5
Responsiveness.
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M
Rating: 5 out of 5
Good childcare material delivered quickly and well packaged.
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L
Rating: 5 out of 5
Nothing to report.
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R
Rating: 5 out of 5
Very good!
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C
Rating: 5 out of 5
Large, functional, very good.
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J
Rating: 5 out of 5
Very good, quality delivery and products conforming to their description!
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P
Rating: 5 out of 5
Always quality.
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M
Rating: 5 out of 5
Great bed, I recommend it.
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G
Rating: 5 out of 5
Very easy to navigate and order, product with very good quality for the price.
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L
Rating: 5 out of 5
Delivery was well done; the delivery person informed me of his arrival and he was on time.
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J
Rating: 5 out of 5
Very good and attentive for information by phone.
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C
Rating: 1 out of 5
DELIVERY TIME TOO LONG
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Response from Wesco
Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.