Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Easy to use site. Easy ordering as well. Good order tracking on the site. Delivery within the expected dates, even a bit earlier. The only downside, the delivery person left us to carry the boxes from the truck to our home probably because my husband was there. But we both have back problems. He could have helped us a bit.
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Danielle C.
Rating: 5 out of 5
following a purchase from 07/09/2024
Very good
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Nathalie L.
Rating: 5 out of 5
following a purchase from 14/09/2024
Super wide choice and fast delivery, I recommend +++++
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Crèche Françoise Dolto -.
Rating: 5 out of 5
following a purchase from 23/08/2024
So easy to use
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- A.
Rating: 5 out of 5
following a purchase from 28/08/2024
Very good, easy to use and available and professional contacts.
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Gabriel C.
Rating: 1 out of 5
following a purchase from 19/08/2024
Delivery delay of more than 3 weeks! And the delivery person shows up without any email or SMS to warn. Without any commercial gesture from Wesco, I will not order from you again.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.
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Fabrice G.
Rating: 5 out of 5
following a purchase from 04/09/2024
.....
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Fazila G.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very clear site, very simple navigation
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Association U Veculu -.
Rating: 5 out of 5
following a purchase from 20/08/2024
Quality and seriousness
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Coralie L.
Rating: 1 out of 5
following a purchase from 05/09/2024
I am very disappointed, ordered a rectangular table which should have 4 legs, I only received 3 legs, and I can't reach customer service. A case has been opened with after-sales service via email and to this day no response... Sending a leg so I can assemble my table should have been quick. For the price of the material, I am really disappointed... Otherwise, in terms of quality, nothing to complain about, it's really good material. Waiting for the missing leg to be able to assemble the little teddy bear table.....
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.
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Cynthia C.
Rating: 5 out of 5
following a purchase from 10/09/2024
Good catalog, quality products, a bit expensive, suitable packaging and delivery.
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Murielle B.
Rating: 5 out of 5
following a purchase from 10/09/2024
The site is very good, ordering is easy, delivery time is respected, packaging is perfect.
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Jocelyne B.
Rating: 5 out of 5
following a purchase from 03/09/2024
Simple navigation on the site, good order tracking information, item matches the description
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Francois Villon -.
Rating: 5 out of 5
following a purchase from 25/06/2024
Simple and practical
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Vanessa D.
Rating: 5 out of 5
following a purchase from 09/09/2024
Very easy to use and fast delivery!
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Celine B.
Rating: 5 out of 5
following a purchase from 20/08/2024
Everything was perfect. Thank you. The products match the description. However, it would be interesting to change the delivery service provider. It was chaotic.
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Multi Accueil -.
Rating: 5 out of 5
following a purchase from 29/08/2024
A wide selection, quality, the items always meet our expectations. Very good responsiveness from the services, both for quotes and for answering our questions.
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Ecile Maternelle Zola -.
Rating: 1 out of 5
following a purchase from 26/08/2024
furniture without screws and despite the complaint, nothing received
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Deroy N.
Rating: 5 out of 5
following a purchase from 09/09/2024
Very good site, very professional after-sales service
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Marie-Laure P.
Rating: 2 out of 5
following a purchase from 04/09/2024
2 defective items! Customer service unreachable by phone.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
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Accueil De Loisirs L.
Rating: 5 out of 5
following a purchase from 09/09/2024
Quality furniture with a fairly short delivery time.
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Marie Françoise D.
Rating: 5 out of 5
following a purchase from 11/09/2024
Very good
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Claire E.
Rating: 5 out of 5
following a purchase from 09/09/2024
Good site
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Isabelle J.
Rating: 5 out of 5
following a purchase from 03/07/2024
perfect
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Fatima D.
Rating: 5 out of 5
following a purchase from 08/09/2024
Matches what I wanted
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Elisabeth L.
Rating: 5 out of 5
following a purchase from 10/07/2024
Very good
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Alice M.
Rating: 5 out of 5
following a purchase from 08/09/2024
Playful, practical.
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Maison Médicale -.
Rating: 5 out of 5
following a purchase from 07/09/2024
Very well organized
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Michel A.
Rating: 5 out of 5
following a purchase from 01/09/2024
fast delivery, satisfactory value for money
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Corinne D.
Rating: 5 out of 5
following a purchase from 10/09/2024
Perfect
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Nathalie P.
Rating: 5 out of 5
following a purchase from 09/09/2024
Quality product Really well suited for small ones Plus very pretty And made of wood, a noble material, and there are excellent non-slip features
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Ogec Notre Dame Des Anges -.
Rating: 1 out of 5
following a purchase from 12/07/2024
Very dissatisfied because there were many problems with the delivery of my order and I ultimately never received it!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry that the delivery service did not meet your expectations and our quality commitments. We fully understand your dissatisfaction and we apologize. Our customer service has offered you a credit for your next order and we sincerely hope that you will give us the opportunity to provide you with a more satisfactory experience in the future. Have a nice day.
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Véronique L.
Rating: 5 out of 5
following a purchase from 05/09/2024
Easy navigation on the site. However, there is no delivery tracking.
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Valerie M.
Rating: 5 out of 5
following a purchase from 04/09/2024
satisfied with my order, fast delivery
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Lydie P.
Rating: 5 out of 5
following a purchase from 10/09/2024
perfect!
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Nathalie Q.
Rating: 5 out of 5
following a purchase from 10/09/2024
Top as usual
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Annie M.
Rating: 5 out of 5
following a purchase from 01/09/2024
Happy with the site..
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Guillaume C.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very good site
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Florence L.
Rating: 1 out of 5
following a purchase from 04/09/2024
I did not receive the correct product.
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Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for this error. Our customer service has processed your complaint and is taking the necessary steps to ship the product corresponding to your initial order. We thank you for your understanding and hope you will return to our site next time despite everything. Have a nice day.
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Emmanuelle L.
Rating: 5 out of 5
following a purchase from 03/09/2024
Quick and careful shipping.
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