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P
Rating: 5 out of 5
Superb and practical sleeping bag
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
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B
Rating: 5 out of 5
-
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-
Rating: 5 out of 5
Speed for order reception
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L
Rating: 5 out of 5
A product is missing
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Response from Wesco
Hello,
We are sincerely sorry to read that a product was missing upon receiving your package.
We invite you to make a claim with our after-sales service by email at [email protected] specifying your order number and the missing product.
Have a nice day
We are sincerely sorry to read that a product was missing upon receiving your package.
We invite you to make a claim with our after-sales service by email at [email protected] specifying your order number and the missing product.
Have a nice day
N
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Everything is perfect
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V
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.
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Response from Wesco
Hello,
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
C
Rating: 3 out of 5
Good products but unsatisfactory packaging, resulting in products arriving in poor condition.
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C
Rating: 5 out of 5
Delivery in accordance with the order
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M
Rating: 3 out of 5
Good reception
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M
Rating: 5 out of 5
A piece of furniture with incomplete parts or not matching the assembly instructions.
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely apologize for the inconvenience that must have disrupted the assembly of your furniture.
Please know that your customer service request has been received by our teams. A file has already been opened and our customer service will get back to you by email (via [email protected]) as soon as possible to send you the missing or correct parts.
Have a nice day
Thank you for your feedback and we sincerely apologize for the inconvenience that must have disrupted the assembly of your furniture.
Please know that your customer service request has been received by our teams. A file has already been opened and our customer service will get back to you by email (via [email protected]) as soon as possible to send you the missing or correct parts.
Have a nice day
-
Rating: 5 out of 5
perfect
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C
Rating: 1 out of 5
your packages arrived shattered with great difficulty in finding all the scattered material
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Response from Wesco
Hello,
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
M
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very fast
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E
Rating: 4 out of 5
Very good first order
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C
Rating: 4 out of 5
I really enjoyed my experience (2 purchases on the site and 5 different items in total I believe)
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S
Rating: 5 out of 5
speed.price correct.fees correct.
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M
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Retired from the National Education, I certainly knew the solid reputation of Wesco... So I ordered this low chair for my grandson and I am delighted!
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A
Rating: 5 out of 5
Very satisfied with the quality of the products purchased at wesco.
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C
Rating: 5 out of 5
Your products meet our expectations, a guarantee of more than 10 years with our little students.
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A
Rating: 5 out of 5
-
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S
Rating: 3 out of 5
When ordering products in stock. delivery in 3 weeks...
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely apologize for this undesirable delivery delay.
Unfortunately, we faced an unforeseen logistical issue beyond our control. This has extended our usual shipping times, and we are sorry for that.
We hope that despite this setback, you will trust Wesco again for your future purchases.
Have a nice day
Thank you for your feedback and we sincerely apologize for this undesirable delivery delay.
Unfortunately, we faced an unforeseen logistical issue beyond our control. This has extended our usual shipping times, and we are sorry for that.
We hope that despite this setback, you will trust Wesco again for your future purchases.
Have a nice day
I
Rating: 5 out of 5
Trusted site and quality toys for children!
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M
Rating: 5 out of 5
everything was perfect
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E
Rating: 5 out of 5
Thank you
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C
Rating: 5 out of 5
Good product and fast delivery
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F
Rating: 5 out of 5
Order delivered before the announced deadline, careful packaging.
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C
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Quality products that last over time. Fast shipping.
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B
Rating: 5 out of 5
Perfect delivery Very good quality products And made in France too! I recommend
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M
Rating: 5 out of 5
Very good product, in accordance with the description, very well packaged.
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Rating: 5 out of 5
Perfect!
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M
Rating: 4 out of 5
The items match the description, the sales service is responsive. The items are carefully packaged, everything is functional.
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N
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Orders always sent quickly, everything perfect
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