Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 10/01/2023 à 08h17 following a purchase from 03/01/2023

Always good quality items, fast delivery, great.

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Acheteur Vérifié

Published on 09/01/2023 à 21h35 following a purchase from 29/12/2022

The quality of the Wesco brand is well established. The website is quite clear and intuitive.

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Acheteur Vérifié

Published on 09/01/2023 à 19h58 following a purchase from 28/12/2022

Fast delivery

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Acheteur Vérifié

Published on 09/01/2023 à 17h54 following a purchase from 27/12/2022

Good

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Acheteur Vérifié

Published on 09/01/2023 à 17h47 following a purchase from 23/12/2022

Nothing particular to say

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Acheteur Vérifié

Published on 09/01/2023 à 14h44 following a purchase from 02/01/2023

Order received as expected. I had an issue with the order and was called back very quickly on the first working day after my order attempt.

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Acheteur Vérifié

Published on 09/01/2023 à 09h50 following a purchase from 21/12/2022

Aside from one product of poor quality, the rest is good.

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Acheteur Vérifié

Published on 08/01/2023 à 21h10 following a purchase from 21/12/2022

Delivery was on time but there were difficulties assembling the furniture. The plan was not explicit enough.

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Acheteur Vérifié

Published on 07/01/2023 à 19h11 following a purchase from 22/12/2022

Perfect as stated in the announcement, I recommend

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Acheteur Vérifié

Published on 07/01/2023 à 16h03 following a purchase from 19/12/2022

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 07/01/2023 à 15h34 following a purchase from 29/12/2022

Easy order and fast delivery, balloon with a spare cap and adaptable nozzle, perfect! The only downside is the excessive plastic packaging. Is there a way to reduce it? Each set of cones packaged by color, each hoop individually wrapped... I understand that this is probably a basic organization, but maybe it should be reconsidered at this level? For my package, for example, none of the packaging was useful. There were only plastic items in the box.

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Acheteur Vérifié

Published on 07/01/2023 à 12h52 following a purchase from 01/01/2023

Just perfect!

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Acheteur Vérifié

Published on 05/01/2023 à 15h03 following a purchase from 15/12/2022

The site is nice, intuitive, and the information is clear. The sending and restocking of a product that was out of stock was done in a shorter time than indicated. The packages are well taken care of. I am delighted with this order.

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Acheteur Vérifié

Published on 04/01/2023 à 09h58 following a purchase from 20/12/2022

Nothing to report. Order quickly taken care of and shipped. The received products seem to be of quality.

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Acheteur Vérifié

Published on 03/01/2023 à 16h34 following a purchase from 07/12/2022

Products conform to their presentation

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Acheteur Vérifié

Published on 03/01/2023 à 12h13 following a purchase from 28/11/2022

Items conform to the description, of quality. Careful shipping. Perfect, I recommend.

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Acheteur Vérifié

Published on 03/01/2023 à 09h08 following a purchase from 20/12/2022

Good product

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Acheteur Vérifié

Published on 02/01/2023 à 21h42 following a purchase from 16/12/2022

All okay, nothing to complain about.

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Acheteur Vérifié

Published on 02/01/2023 à 18h53 following a purchase from 14/12/2022

Perfect

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Acheteur Vérifié

Published on 02/01/2023 à 10h17 following a purchase from 14/12/2022

Perfect,

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Acheteur Vérifié

Published on 01/01/2023 à 20h07 following a purchase from 20/12/2022

Nothing to report, fast delivery and compliant products.

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Acheteur Vérifié

Published on 01/01/2023 à 12h00 following a purchase from 15/12/2022

Fast, efficient service.

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Acheteur Vérifié

Published on 01/01/2023 à 10h09 following a purchase from 20/12/2022

Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.

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Response from Wesco Published on 10/01/2023

Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to www.wesco.fr in the future. Have a nice day.

Acheteur Vérifié

Published on 31/12/2022 à 23h15 following a purchase from 13/11/2022

No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.

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Acheteur Vérifié

Published on 31/12/2022 à 18h23 following a purchase from 10/12/2022

Nothing to say

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Acheteur Vérifié

Published on 30/12/2022 à 13h29 following a purchase from 06/12/2022

Very good

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Acheteur Vérifié

Published on 30/12/2022 à 10h43 following a purchase from 13/12/2022

I am particularly surprised by the quality of this site. The ordering and delivery service respects the announced deadlines and the order is very well packaged.

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Acheteur Vérifié

Published on 30/12/2022 à 09h57 following a purchase from 18/12/2022

Perfect!

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Acheteur Vérifié

Published on 30/12/2022 à 09h19 following a purchase from 01/12/2022

Easy navigation on the site; very reasonable delivery time

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Acheteur Vérifié

Published on 30/12/2022 à 09h19 following a purchase from 16/12/2022

Simple site to use. Tables with complete data for selection. Very good telephone reception. Delivery within the promised timeframe.

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Acheteur Vérifié

Published on 28/12/2022 à 12h19 following a purchase from 12/12/2022

Very good, fast shipping, satisfied with my first order

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Acheteur Vérifié

Published on 27/12/2022 à 22h22 following a purchase from 12/12/2022

Delivery on time with a last-minute change of delivery location due to my work. Perfect!

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Acheteur Vérifié

Published on 27/12/2022 à 21h48 following a purchase from 14/12/2022

Simple order and quick shipping

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Acheteur Vérifié

Published on 27/12/2022 à 18h15 following a purchase from 16/12/2022

Fast service

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Acheteur Vérifié

Published on 27/12/2022 à 17h48 following a purchase from 01/12/2022

Easy navigation and multiple options

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Acheteur Vérifié

Published on 27/12/2022 à 13h34 following a purchase from 14/12/2022

Perfect as always

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Acheteur Vérifié

Published on 27/12/2022 à 11h35 following a purchase from 08/12/2022

For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.

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Response from Wesco Published on 06/01/2023

Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 27/12/2022 à 09h35 following a purchase from 08/12/2022

Nice selection

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Acheteur Vérifié

Published on 26/12/2022 à 20h06 following a purchase from 28/11/2022

The products are great. However, the delivery was quite long.

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Acheteur Vérifié

Published on 26/12/2022 à 16h29 following a purchase from 14/12/2022

Website a bit complex to use at the time of ordering...

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