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A
Rating: 5 out of 5
Delivery a bit long.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
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Rating: 3 out of 5
Overall satisfied but small disappointments on details that lower the rating.
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A
Rating: 4 out of 5
Fast delivery, products suitable for nurseries.
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A
Rating: 5 out of 5
Nothing to report, I recommend!
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A
Rating: 5 out of 5
Very good. Received on time.
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A
Rating: 1 out of 5
Purchase made on November 16, receipt of the beads on December 30!!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 1 out of 5
Inability to obtain an invoice before delivery which took 1 month and a half.
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Response from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
A
Rating: 5 out of 5
Careful.
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A
Rating: 1 out of 5
I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.
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Response from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
A
Rating: 5 out of 5
VERY GOOD.
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Very good when I received my package all wet, not great.
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A
Rating: 5 out of 5
Ease of navigation.
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Simple navigation, fast delivery, disappointed with the product due to the absence of the size of the attachment head.
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A
Rating: 5 out of 5
Quality products. Fast delivery.
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A
Rating: 5 out of 5
Serious, efficient, good products.
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A
Rating: 5 out of 5
Wesco offers quality games, with a sought-after educational interest. Very satisfied with my order.
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A
Rating: 5 out of 5
Very good. A small hiccup at the beginning with the shipment of the package. But upon receipt, the item was completely compliant, well packaged and protected. Already adopted by our two-year-old daughter. Very practical.
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A
Rating: 5 out of 5
Quick and careful shipping, quality products.
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A
Rating: 5 out of 5
Products available and meet my expectations. The speed of delivery.
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A
Rating: 3 out of 5
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
I received my sheets well. The delivery person was very nice.
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A
Rating: 4 out of 5
LACK OF INFORMATION ON SHIPPING TRACKING AND DELIVERY.
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A
Rating: 5 out of 5
Fast shipping. Well packaged.
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A
Rating: 5 out of 5
Good delivery tracking. Fast. Great item.
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A
Rating: 4 out of 5
Fast delivery. Pleasant site except for the format of the descriptions which is not always easy to read (description in line end to end). Quality products with a small incident on this order where the book arrived torn by one centimeter at the binding. Really a shame for a new book.
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A
Rating: 1 out of 5
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 5 out of 5
Simple and well organized, easy to navigate. Serious, responsive, and competent customer service.
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A
Rating: 4 out of 5
Only downside is the delivery time
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A
Rating: 5 out of 5
Everything is perfect!
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A
Rating: 5 out of 5
Very fast order. Very beautiful and good products.
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Rating: 4 out of 5
A lot of waiting for the delivery
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A
Rating: 5 out of 5
Perfect. Size and quality.
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A
Rating: 5 out of 5
I ordered twice, items indicated as in stock, no issues at this level, however I wanted to order much more but the restocking times were constantly pushed back.
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A
Rating: 5 out of 5
Delivery quicker than promised
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A
Rating: 5 out of 5
First visit to the site, very smooth and easy to use, and I am delighted with the quality of the received products
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A
Rating: 5 out of 5
Fast delivery. Careful packaging. I ordered the sleeping bag for my son's nap at school. The item is of very good quality at a very competitive price. I am delighted! I recommend!!
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Rating: 5 out of 5
Quick shipping. Very careful packaging.
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