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A
Rating: 5 out of 5
The wardrobe blocks hold well.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
The products are of very good quality
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A
Rating: 5 out of 5
Since I started ordering from your site, I am very satisfied with my purchases.
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A
Rating: 5 out of 5
Everything is ok
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A
Rating: 5 out of 5
Well packaged, delivery went well
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A
Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Very good, I highly recommend and fast delivery.
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A
Rating: 5 out of 5
Items of very good quality.
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A
Rating: 5 out of 5
Easy search by age group and type of games. Delivery ok. Deadline respected.
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A
Rating: 5 out of 5
Very good site, quality items.
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A
Rating: 4 out of 5
A bit of delay for the delivery.
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A
Rating: 5 out of 5
Careful delivery. Material conforms to the catalog.
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A
Rating: 5 out of 5
Very easy to use site, order processing and delivery very quick for this item that was in stock.
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A
Rating: 5 out of 5
Intuitive.
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A
Rating: 1 out of 5
Order never received, but debited. Customer service does not take my case seriously after several emails. The delivery person noted on the website 'recipient absent', while I work from home and had been waiting for my order for 10 days. Site to avoid! Debited order but never delivered!
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Response from Wesco
Hello and thank you for bringing your dissatisfaction to our attention as it allows us to question our practices. The carrier we work with has not been serious and we sincerely regret it. One of your packages was lost on their logistics platform which delayed the delivery of your order. Furthermore, we do not control the professionalism of the delivery people and in this specific case, it harms our reputation. Finally, we acknowledge that our processing time has been long and we apologize. Our teams do their utmost every day to shorten this response time. We hope you will give us a second chance and that we will have the opportunity to see you again under better conditions. Have a nice day.
A
Rating: 5 out of 5
Very good.
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A
Rating: 3 out of 5
I am very unhappy with the delivery. I was told before the 12th, I was delivered on the 13th, I requested a time slot. The gentleman from the appointment scheduling told me: 'I don't care, it's my last day.' He said the delivery person would notify me by text an hour before. He came without warning. I told him that his attitude harmed the Wesco brand that I know well. In short, I lost a day of work. The rug therefore costs me very dearly. I wish to be compensated in one way or another. I agree to be contacted by phone.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 5 out of 5
Very good, well categorized into different categories.
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A
Rating: 5 out of 5
Delivery times respected, packaging very good, the item was well protected. Shipping costs for one item a bit high.
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A
Rating: 5 out of 5
Well-designed site.
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A
Rating: 5 out of 5
Very satisfied with my order.
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A
Rating: 5 out of 5
Easy access. Searches by keywords.
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A
Rating: 5 out of 5
Delivery time respected.
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A
Rating: 5 out of 5
Great product, fast delivery: all positive.
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A
Rating: 3 out of 5
Clear and easy site, good products but delivery time issues.
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A
Rating: 5 out of 5
Fast & efficient, delighted!
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A
Rating: 5 out of 5
Received quickly, products met my expectations.
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A
Rating: 5 out of 5
A bit long delay between order and delivery but product as described and very nice.
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A
Rating: 1 out of 5
As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.
A
Rating: 3 out of 5
No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.
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A
Rating: 5 out of 5
Well-made site, easy to navigate
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A
Rating: 1 out of 5
I am very disappointed
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Response from Wesco
Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.
A
Rating: 4 out of 5
The site is easy to access. However, I would have liked my order to be better packaged: bubble wrap for example, because the box was torn and my order could have been damaged.
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A
Rating: 5 out of 5
Correct packaging, product conforms to the description, customer service responsive to requests... a very slight downside on delivery times. Wesco remains a serious site.
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A
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Very responsive regarding delivery issues
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A
Rating: 5 out of 5
Thank you
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A
Rating: 4 out of 5
Order arrived on time, materials well protected
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A
Rating: 5 out of 5
Satisfied. Functional site
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