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A
Rating: 5 out of 5
Very good, I didn't think the catalog was so large, it's perfect, thank you
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
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Rating: 1 out of 5
Since Wednesday, I have been waiting for a response regarding a world map (Christmas gift) that arrived heavily damaged... Lost email, phone call where I was asked to fill out a questionnaire instead of offering to resolve my issue... still no response. Yet in case of product defects, the site indicates a processing time of 24 hours! Anyway, is my child going to have a Christmas gift or not? If you order, it's at your own risk. The little consumer is not taken into account. Non-existent customer service
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We apologize as this commitment was not upheld for your order. Your complaint has been duly noted and our customer service is doing what is necessary to provide you with a solution as soon as possible. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Great! The buzzers work perfectly
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Rating: 4 out of 5
Fast delivery and quality products
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Rating: 4 out of 5
I love Wesco! I give a rating of 4 just because of the delivery date. It took almost 1 month to receive it, which was quite long; otherwise, nothing to say, the rug is perfect!
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Rating: 5 out of 5
Never disappointed with zsco for 3 years now. I am a childminder and having quality and safe products is essential for me.
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A
Rating: 5 out of 5
Delivery always on time and quality products. Very satisfied with the various orders made over the years.
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A
Rating: 5 out of 5
Reliable site, quality product, problem-free delivery
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Rating: 5 out of 5
Very good! Thank you very much!
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A
Rating: 5 out of 5
Excellent customer service, loyal to Wesco
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A
Rating: 5 out of 5
Easy and logical navigation. Very good contact with the person in charge of communication.
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Rating: 5 out of 5
Simple and intuitive access. Confirmation and exchanges on delivery methods are very appreciated
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Rating: 5 out of 5
Serious site, delivery times respected, product compliant
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Rating: 5 out of 5
Nothing to say, order taking, delivery and quality products!
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Rating: 5 out of 5
Wonderful: very pretty, cheerful, comfortable (nice thickness), cozy. Beautiful finish, impeccable delivery!!
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A
Rating: 4 out of 5
Shipping costs are significant these days.
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Rating: 1 out of 5
I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We sincerely apologize as your order did not go as per Wesco's commitments. Our customer service has taken your complaint into account and has done what is necessary to correct this situation. We hope that in use the products will bring you satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Very satisfied. Order delivered to my home on the announced day.
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Rating: 5 out of 5
Very good product received quickly
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Rating: 1 out of 5
Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. We are sorry if our exchanges did not fully satisfy you. Our customer service is entirely at your disposal at 05 49 80 01 66. Have a nice day
A
Rating: 1 out of 5
Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and we apologize. Our customer service is at your disposal at [email protected]. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
I always find what I want, delivered on time, responsive customer service, quality products: impeccable! I highly recommend!
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Rating: 4 out of 5
Good
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Rating: 5 out of 5
Nothing to report, simply perfect
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Rating: 5 out of 5
Very good product
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Very fast delivery.
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Rating: 5 out of 5
Compliant with expectations
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Rating: 4 out of 5
Very good
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Rating: 5 out of 5
Nothing to say, it's always perfect.
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Rating: 5 out of 5
Very good, order received quickly
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Rating: 5 out of 5
Easy to use and product compliant with the order
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Rating: 5 out of 5
I loved my item, a magnetic puzzle, I find the idea great and my daughter also liked the drawings and thanks to the shadows she managed better! Very suitable for the age!!
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Rating: 5 out of 5
Very good, fast and well-packaged order.
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Rating: 1 out of 5
Disappointed by the delivery during this health crisis. The delivery person wears his mask below his chin and does not respect social distancing...
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Response from Wesco
Hello and thank you for your review. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Very good site, fast and careful shipping, quality is present
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Rating: 5 out of 5
Easy to consult and order
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A
Rating: 5 out of 5
Order compliant, speed of processing and shipping. Thank you
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Rating: 5 out of 5
Everything was great! Highly recommend!
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Rating: 1 out of 5
I still haven't received my order. When I go to the dedicated site, I am informed that the delivery did not go through! No message, no notice of passage. Impossible to reach the delivery person, the email sent to Wesco remains unanswered. I am a childminder. I have already ordered 3 beds and different materials. I need to order 2 more in addition to the one that has disappeared. I am furious because I urgently need it
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your experience with Wesco has been under these conditions and we apologize. Please be assured that the information has been passed on to the relevant services. According to our customer service, your order should be delivered to you within the next 24 hours. We renew our apologies for our late response and hope to have the chance to see you again soon on our site. Have a nice day