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A
Rating: 5 out of 5
always of such good quality
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
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Rating: 4 out of 5
Very good.
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Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Great site. Items quite expensive but we know the quality is there.
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Rating: 4 out of 5
Good order tracking, but called twice to schedule delivery. Called on Thursday to be delivered the next day between 9 am and 5 pm: okay, I won't move all day: no delivery, no call for explanation! The following Monday called again for an appointment the next day for delivery. This time delivered around 4 pm.
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Rating: 5 out of 5
Very satisfied with the games.
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Rating: 5 out of 5
Very happy with my order.
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Rating: 4 out of 5
5 but especially don't change anything.
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Rating: 5 out of 5
Very fast shipping and quality merchandise.
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Rating: 5 out of 5
No problem, normal delivery time even after the lockdown.
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Rating: 5 out of 5
Top quality material.
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Rating: 5 out of 5
Excellent site, excellent seller. Ultra fast delivery, in less than a week (just after the deconfinement of May 2020, it's surprising.. Other sites take more than 2 weeks to deliver during this particular period) Bravo WESCO
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A
Rating: 4 out of 5
Products adapted and compliant with requirements. I love this site.
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A
Rating: 5 out of 5
Very professional staff on the phone and good advice. Very careful packaging. Very urgent delivery, ordered at the last minute and received very quickly. A huge thank you.
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Rating: 5 out of 5
The items on the site are very nice, I love this brand even though I find the prices somewhat expensive......
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Rating: 5 out of 5
Everything was perfect, an operator makes an appointment with you for delivery. Top notch!
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Rating: 4 out of 5
Order received very quickly. However, I find that the bed sags rather quickly. My daughter has gone up and down a few months and already we can see that the bed is sagging on the sides. Given the price, I thought the foam would be more solid than that...
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Rating: 3 out of 5
Material compliant with the order, but delivery time much too long!
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Rating: 4 out of 5
Good.
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Rating: 5 out of 5
Order received, compliant with the description. Very fast delivery (in less than 5 days while the site announced 3 to 4 weeks).
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Rating: 5 out of 5
Very satisfied with this order.
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Rating: 4 out of 5
Fast home delivery.
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Rating: 4 out of 5
Good, despite the late cancellation of part of the order due to supply issues.
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Rating: 5 out of 5
Simple, clear and well detailed site.
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Rating: 4 out of 5
Good service.
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Rating: 5 out of 5
Fast delivery is serious! Great product!
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Rating: 5 out of 5
Order conforms, very pleasant material.
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Rating: 1 out of 5
Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.
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Response from Wesco
Hello and thank you for your comment. We are sorry that your experience with us has been unfortunate and that our quality standards have not been met for your order. Despite all the care we take in preparing our packages, mistakes can happen, and we take every customer return into account to improve our service quality. The health situation we experienced somewhat disrupted our internal organization, and our response times were impacted. Nevertheless, your request has been processed, and our customer service has already proceeded with the reshipment of the concerned products. We apologize for this setback and wish you a very good day.
A
Rating: 5 out of 5
Very good.
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Rating: 4 out of 5
The site is very well done. The order matches the product on the site. Small downside on the delivery time, which was longer than indicated at the time of ordering.
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Rating: 4 out of 5
Very good site.
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Rating: 5 out of 5
Perfect. Matches my expectations!
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Rating: 5 out of 5
Fast delivery.
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Rating: 5 out of 5
Very satisfied with the site and the delivery, which was very quick and faster than expected.
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Rating: 5 out of 5
Received material that matches the description on the site!
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Rating: 5 out of 5
Awesome!
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Rating: 5 out of 5
Perfect nursery-style bed for little children.
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Rating: 5 out of 5
Very careful and quick shipping.
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Rating: 5 out of 5
Very good site, easy to search.
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Rating: 1 out of 5
I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry to see such a situation. Our customer service confirms a delivery to your home on 16/06. We regret such a long delivery time and hope that your products will bring you satisfaction. We hope you can move past this unfortunate experience and that we will have the opportunity to see you again soon on our site. Have a nice day.