Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews
5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2019
Sometimes difficult to find your way around the different product categories
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Response from Wesco
Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2019
I am very satisfied with your services and especially with your products, particularly the Lyra brand.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2019
Delighted!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2019
Practical site, perfect delivery, nothing negative to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...
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Response from Wesco
Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2019
Fast and careful service, with a wide choice of materials.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Fast and attentive service
Easy-to-use site.
Very good material, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2019
Playful and pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
No worries. Serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2019
Very good, but still quite expensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
Very fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
Very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2018
Very good brand, deadlines always respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2019
I wanted to order TADAM kits that are in the catalog but not on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
Site and service: good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
in accordance with the proposal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2019
All the ordered articles arrived in very good condition. The delivery was in accordance with the order; however, a small downside: since it was possible, I had requested a specific day for delivery and that day was not respected. Moreover, the carrier did not contact us to inform us when they would deliver. So it's not so much Wesco's fault but the carrier's.
On the other hand, I made a mistake when ordering an item, and the after-sales service was very friendly and guided me on how to return the item in question. Therefore, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2019
This is a very good site. There are quality articles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
Good site, serious and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2019
large choice of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2019
Delivery time respected, item conforms to the description and the quality is there.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
Order not compliant (not the requested model) and obligation to pay to return the material
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Response from Wesco
Hello and thank you for your feedback. When the product is not compliant or defective, the return is free. The after-sales service, reachable by email at [email protected], is at your disposal to respond to your requests as quickly as possible.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Fast, careful shipping, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2019
Very well-designed site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2019
Ease of access to the site, speed of order processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2019
Good quality products and very interesting for children's development
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
Perfect, received on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
I recommend wesco
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Item conforms to the description, very happy with the purchase
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
Good product but zero on the delivery side
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery of it sometimes has setbacks. However, we are happy that the items meet your expectations and that you were delivered on the desired date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2019
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
Very good site but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2019
Prices are a bit high (almost €10 more than the order)
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Response from Wesco
Hello and thank you for your feedback. The standard delivery rate is €5.90 including tax. For express 24-hour delivery, the rate is €14.90.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2019
Nothing to report!
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