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S
Rating: 5 out of 5
Fast, compliant and careful shipping
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Produced according to the description
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T
Rating: 1 out of 5
The delivery by Chronopost was pathetic.. They didn't ring the bell and the package went to their warehouse.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry that the delivery service went this way and we sincerely apologize. Our customer service has taken charge of your case: the delivery fees will be refunded and your order will be resent. We thank you in advance for your patience. We look forward to seeing you again soon on wesco.fr. Have a nice day.
E
Rating: 5 out of 5
very fast delivery. very satisfied
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C
Rating: 1 out of 5
The customer service is unreachable, 15 days to receive my delivery, items are missing and one item is damaged and another incomplete, 15 days later no response from customer service, as a result for 1 month I have been waiting for the tablet chair to feed a child in daycare and between the moment my request is taken into account and receiving a new compliant chair I will have to manage without!
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Response from Wesco
Hello and thank you for alerting us through this means regarding your shopping experience on our site. We are sorry to read that the order has several issues. Customer service has taken your request into account and plans to resend the missing products or those with defects as soon as possible. Despite this unsuccessful experience, we hope to see you again on our site to make a better impression. Have a nice day.
B
Rating: 5 out of 5
Absolutely perfect,
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A
Rating: 5 out of 5
very well
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M
Rating: 5 out of 5
The purchases meet our needs. Delivery time respected.
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M
Rating: 4 out of 5
well received
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M
Rating: 5 out of 5
Nothing to complain about
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M
Rating: 5 out of 5
Super good its bedding
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O
Rating: 4 out of 5
I recommend this site, they have very good products (last order: carafes and cutlery, products we had already ordered). Very good quality of the boxes, for my part, it would need bubbles or other protections inside to prevent heavy products from hitting more fragile ones. The 4 is more for the delivery time (longer than announced) and despite the paid shipping costs.
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C
Rating: 3 out of 5
The colors ordered were not the ones delivered. Problem with hole drilling for a piece of furniture
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry for the issues encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the products received). At the same time, we have forwarded your feedback on the drilling to our quality service so that a stock check can be carried out to ensure that this is indeed an isolated case. We thank you in advance for your information and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
C
Rating: 4 out of 5
the requested products were compliant. The delivery is a bit long
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N
Rating: 5 out of 5
Super
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N
Rating: 5 out of 5
Quality items, carefully packaged and delivered quickly.
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C
Rating: 1 out of 5
I am very disappointed. The prices remain high yet the customer service is quite deplorable. I had placed an order that was supposed to be delivered in two parts. The second delivery was canceled along with the second half of my order. I am left with half a mobility course that I cannot return, with no hope of receiving the other part of my order, which is out of stock. One part of my delivery is unusable without the other half!!!
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Response from Wesco
Hello, and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to read about your disappointment and we offer our sincerest apologies. After checking, an email was sent to you on September 8 to inform you of the stock shortage on two references and to offer you a modification of your order. Our customer service is of course at your disposal at 05 49 800 166 to find the most suitable solution with you. Have a nice day.
L
Rating: 5 out of 5
Order respected, good packaging, no issues
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S
Rating: 5 out of 5
Super weighted bracelets. 200g each useful for children at the base but great also for myopathic adults
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R
Rating: 5 out of 5
Quality material, quick order and careful shipping.
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C
Rating: 5 out of 5
speed, compliance, quality
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N
Rating: 4 out of 5
I am very satisfied with my purchase, it is really quality
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E
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
compliant and fast delivery
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C
Rating: 5 out of 5
Top no defects
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M
Rating: 4 out of 5
Items arrived in good condition
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-
Rating: 5 out of 5
-
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L
Rating: 4 out of 5
Purchase in line with our expectations
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M
Rating: 5 out of 5
very good
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E
Rating: 5 out of 5
Always perfect
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-
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
No delivery issues, the equipment matches its description in the catalog.
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C
Rating: 5 out of 5
Fast service
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L
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
Fast delivery. Product matches the description well.
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O
Rating: 4 out of 5
Product conforms to the order
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M
Rating: 5 out of 5
perfect
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L
Rating: 4 out of 5
Poor delivery
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E
Rating: 1 out of 5
We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies. The necessary steps have been taken to ensure that the 3 missing tops reach you as soon as possible. Meanwhile, your request for a commercial gesture has been forwarded to our customer service. We hope to regain your full trust with a future order. Have a nice day.
G
Rating: 3 out of 5
Shipping delay too long!
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.