Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your dissatisfaction and we would like to extend our sincerest apologies. Our customer service will get back in touch with you to offer a commercial gesture. We hope you will give us the opportunity to make a better impression and that we can regain your trust during your next order on our site. Have a nice day.
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Alycia N.
Rating: 3 out of 5
following a purchase from 26/08/2025
The lichen color is really very pretty. The transport time was longer and the carpet is folded and not rolled, so it shows some marks.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Isabelle W.
Rating: 5 out of 5
following a purchase from 28/08/2025
Hello, I just find it a shame that you sent me the lot of 6 rolls of painting paper in 6 (nice) different boxes. For the rest, no problem, very satisfied with the quality. Best regards, Isabelle Werwinski
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Creche Claire Fontaine -.
Rating: 5 out of 5
following a purchase from 26/08/2025
We have been ordering from WESCO for our nursery for several years without much trouble until now. For our last two orders: broken games and missing games in our delivery. We are surprised and disappointed with the quality of the service. To be continued regarding the consideration of the problems encountered.
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Response from Wesco
Hello and thank you for taking the time to share your recent experience with us. We sincerely apologize and regret that your recent orders have called into question the trust you have placed in Wesco until now. After verification, it seems there has been a confusion between your two orders: for the first one (ref. QI1900442733), a return has indeed been handled by our customer service regarding the damaged mirror. As for the second one, it is being processed and will be finalized within the timelines announced at the time of your order. We remain at your disposal for any further clarification and hope to regain your full trust with your future orders. Have a nice day.
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La Mutualité Française Hauts De France -.
Rating: 5 out of 5
following a purchase from 01/09/2025
Clear and easy-to-use site. The games are relevant
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Response from Wesco
Hello,
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
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Virginia R.
Rating: 5 out of 5
following a purchase from 30/08/2025
Bunk bed compliant. Deadline met.
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Jennifer G.
Rating: 5 out of 5
following a purchase from 31/08/2025
Very good
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Véronique M.
Rating: 5 out of 5
following a purchase from 03/09/2025
I am a childminder. I have been ordering everything from Wesco for 8 years. I guarantee that the toys are in good condition. I have had them for a long time, and they are still in very good condition. They can be put in the mouth without any problem. I recommend this site.
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Leila H.
Rating: 5 out of 5
following a purchase from 27/08/2025
My package was supposed to arrive today so I took a day off to be present and my package did not arrive. I called you and was told it will be delivered on Thursday. I have to take another day off to receive my package. I am really very unhappy for a first purchase.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We fully understand your dissatisfaction and we sincerely apologize for this setback, especially frustrating as it was your first order. Unfortunately, we do not have control over the delivery schedules of the carriers, but we will pass your comment to our logistics department so that it can be taken into account. We hope to regain your trust by providing you with a more satisfactory experience on your next order. Have a nice day.
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Ecole Maternelle Honoré De Balzac -.
Rating: 5 out of 5
following a purchase from 29/08/2025
Very well
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Robert V.
Rating: 5 out of 5
following a purchase from 04/09/2025
Order received within the indicated time and compliant
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Sonia B.
Rating: 5 out of 5
following a purchase from 29/08/2025
Quality product.
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Pierre C.
Rating: 4 out of 5
following a purchase from 27/08/2025
Nothing to complain about, except that customer service is unreachable by phone...
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Marion R.
Rating: 5 out of 5
following a purchase from 23/07/2025
Items compliant and arrived safely at another address during the summer period.
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Julie W.
Rating: 5 out of 5
following a purchase from 02/09/2025
The inclined plane is very good (even if a system to attach the 2 parts together would be better) but the packaging was clearly insufficient as 2 corners of the tray were damaged upon unpacking and the box was taped by the post with a message "The Post must have reinforced your package."
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Mireille S.
Rating: 1 out of 5
following a purchase from 01/08/2025
More than a month delay between the order and delivery without news from the site forcing me to follow up for information!!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for the delay in the delivery of your order. This setback is related to a supply delay, and we acknowledge that we have lacked communication on this matter. Your feedback is valuable to us and helps us improve our services. We hope you will give us the opportunity to provide you with a more satisfactory experience on your next order at wesco.fr. Have a nice day.
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Kathy P.
Rating: 5 out of 5
following a purchase from 31/08/2025
Super
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Sandrine R.
Rating: 5 out of 5
following a purchase from 24/08/2025
Very beautiful furniture as always, the quality is there. Never disappointed.
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Sihame B.
Rating: 5 out of 5
following a purchase from 28/08/2025
Perfectly met my expectations and quite fast delivery, I recommend
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Cesap L.
Rating: 5 out of 5
following a purchase from 29/08/2025
Excellent service, responsive and fast
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Françoise M.
Rating: 5 out of 5
following a purchase from 26/08/2025
Very serious both in quality and delivery
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Alexandra G.
Rating: 4 out of 5
following a purchase from 29/08/2025
I am happy but I admit that in terms of size it's a bit tight I will see if there are larger sizes
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Asia M.
Rating: 5 out of 5
following a purchase from 30/08/2025
Nickel
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Elie T.
Rating: 4 out of 5
following a purchase from 29/08/2025
Package received in good condition with the ordered quantities. The only small downside is the shipping time of about 2 weeks, which is a bit long.
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Ecole Primaire -.
Rating: 3 out of 5
following a purchase from 02/07/2025
Order placed in June for August 29. Part of the order arrived a few days late and the other part of the order has not yet arrived.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the partial delivery of your order. Our customer service is following up on your case and is doing everything necessary to ensure that the missing items reach you very soon. We sincerely regret this situation and hope to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
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Association La Causerie -.
Rating: 1 out of 5
following a purchase from 17/07/2025
A disaster... Order that was supposed to be delivered on September 2nd that I am still waiting for. I am told that the person in charge of our order will return from vacation on 09/16 and since then, it's radio silence... Customer service needs to be reviewed.
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Sidonie D.
Rating: 5 out of 5
following a purchase from 28/08/2025
Super.
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Crèche Castérès -.
Rating: 5 out of 5
following a purchase from 27/08/2025
The bags of screws were open in the box missing screws
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we apologize. In order to send you the missing screws, could you please write to our customer service at [email protected] specifying your order number and the relevant reference? We thank you in advance for your feedback and hope to provide you with a smoother experience on your next order. Have a nice day.
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Vaillant P.
Rating: 5 out of 5
following a purchase from 25/08/2025
Delivered with care, on time
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Sabine E.
Rating: 5 out of 5
following a purchase from 20/08/2025
Perfect order, delivery very good! Just the delivery time was a bit long!
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Nadia H.
Rating: 5 out of 5
following a purchase from 28/08/2025
Yes wesco very good quality
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Alexandra D.
Rating: 5 out of 5
following a purchase from 27/08/2025
Beautiful quality
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Severine M.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very good quality price
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Charles L.
Rating: 5 out of 5
following a purchase from 23/08/2025
Quality product, meets my expectations.
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Murielle V.
Rating: 4 out of 5
following a purchase from 26/08/2025
Reasonable price Good quality Delivery a bit long
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Ecole Montessori Saint Louis -.
Rating: 4 out of 5
following a purchase from 16/08/2025
Very good quality products but delivery times a bit too long
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Fanny G.
Rating: 3 out of 5
following a purchase from 21/08/2025
Good product but delivered late with zero communication
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Stephanie D.
Rating: 5 out of 5
following a purchase from 30/08/2025
At the top
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Marielle R.
Rating: 5 out of 5
following a purchase from 23/08/2025
the stickers are too small and I thought the puzzles were bigger.
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Andrea M.
Rating: 5 out of 5
following a purchase from 21/08/2025
Good quality product
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