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N
Rating: 5 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
Reset filtersF
Rating: 4 out of 5
the choice and quality are appreciable
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N
Rating: 4 out of 5
Good products
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S
Rating: 5 out of 5
Hello, the product is true to what I saw and ordered. Thank you to the whole team.
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E
Rating: 5 out of 5
Delivery on time, high quality products.
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C
Rating: 5 out of 5
Delivery time Packaging
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A
Rating: 5 out of 5
If you are looking for quality and durable items..this is the place... The catalog is a real gold mine..for early childhood professionals..it is the reference..
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A
Rating: 5 out of 5
Delivery speed
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A
Rating: 5 out of 5
Very good.
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L
Rating: 4 out of 5
Hello, I am happy and satisfied with my purchases as well as the delivery. Just for your information, the plastic plates for the Fantacolor mosaic could be better protected, as out of the five, one of them arrived with a small corner broken, the one that is used to hold the sheets. This does not prevent usage, as there are still three left to hold the sheet, but it is still annoying, knowing that the product is new.
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Response from Wesco
Hello and thank you for sharing your experience with us. We are delighted that your order and its delivery have met your satisfaction. We also thank you for taking the time to explain the quality issue encountered with one of the grids (probably due to the uncertainties of transport). We will forward your feedback to our quality service, and if you wish, you can write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the defective product). Our customer service will get back to you afterwards to provide a solution. We thank you for your trust and will be happy to see you again soon on wesco.fr. Have a nice day.
S
Rating: 3 out of 5
One of the books is damaged on the spine (presence of glue)
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry for the quality issue encountered with one of the books and we sincerely apologize. We invite you to write to us at [email protected] (specifying your order number, the product reference, and attaching a photo of the product with the defect). Our customer service will get back to you afterwards. We hope to have the pleasure of seeing you again soon on wesco.fr and wish you an excellent day.
É
Rating: 5 out of 5
very well
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A
Rating: 4 out of 5
I am satisfied even if it remains a bit expensive.
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C
Rating: 5 out of 5
simple and effective web order, attentive telephone contact
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M
Rating: 4 out of 5
Order placed in April. Delivery in 3 stages, with the last package in mid-July. A bit late for the last one!
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply time for one of the items in your last package. We hope you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 5 out of 5
The seats meet our expectations
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N
Rating: 1 out of 5
One of my items was damaged. Normally never disappointed since I order from Wesco but this time there was a delivery mishap.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.
S
Rating: 5 out of 5
Super happy with my order (2 mattresses), fast delivery and good follow-up, we are kept informed of the day and time of delivery. Very serious!!!
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A
Rating: 5 out of 5
Fast delivery without problems
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C
Rating: 5 out of 5
I requested a delivery on the 25th and the items will arrive later.
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Response from Wesco
Hello and thank you for alerting us through a notice. Our customer service has immediately contacted the carrier to ensure that the requested delivery date is respected. We remain at your disposal at 05 49 800 166 if needed. Have a nice day
M
Rating: 5 out of 5
Perfect
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R
Rating: 5 out of 5
very good customer service, friendly and good product advice of very good quality
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D
Rating: 5 out of 5
good reception of the package
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S
Rating: 5 out of 5
Perfect!
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Y
Rating: 5 out of 5
Perfect
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-
Rating: 4 out of 5
quick!
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S
Rating: 4 out of 5
Very good.
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-
Rating: 5 out of 5
Nothing to complain about. Everything is managed from the quote to the delivery
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C
Rating: 5 out of 5
Fast delivery, customer service responds quickly if needed, prices are high but overall the equipment is sturdy and of good quality.
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A
Rating: 5 out of 5
Wesco is a great site with a lot of high-quality products for children. As a teacher and a mom, I always find my happiness there!
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A
Rating: 5 out of 5
Very fast shipping
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N
Rating: 5 out of 5
Top-notch
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A
Rating: 1 out of 5
Delivery problem ...
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.
S
Rating: 5 out of 5
Very good purchasing and receiving conditions. Nice quality, good investment
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M
Rating: 5 out of 5
very well perfect satisfied with what I received, and quick reception.
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A
Rating: 5 out of 5
Very good product
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D
Rating: 5 out of 5
Home and care super. Perfect material. Fast delivery. We recommend :-).
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V
Rating: 3 out of 5
Order compliant, of good quality. Very fast shipping for the first package. I would have liked to benefit from free shipping (as a childminder with a small budget)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that your order has met your satisfaction. Regarding shipping costs, we invite you to regularly check our Promo Codes page (https://www.wesco.fr/codes-promos.html) to discover current offers, some of which may include free delivery (subject to conditions). Furthermore, we invite you to join our Wesco Club, a loyalty program that allows you to benefit all year round from exclusive advantages: private sales, vouchers, free delivery... To learn more about the Wesco Club, visit here: https://www.wesco.fr/clubs-avantages-wesco.html. Thank you for your trust, and we look forward to seeing you soon on wesco.fr. Have a nice day.
M
Rating: 5 out of 5
quality bibs
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-
Rating: 5 out of 5
Simple and quick. No issues encountered.
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