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O
Rating: 5 out of 5
Perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
I like the quality of the products even if some are expensive for a childminder.
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S
Rating: 4 out of 5
Good
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N
Rating: 5 out of 5
Fast delivery
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K
Rating: 5 out of 5
´Perfect
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M
Rating: 5 out of 5
Perfect
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L
Rating: 1 out of 5
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
Easy order and fast delivery.
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S
Rating: 5 out of 5
Several orders with Wesco, never disappointed.
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Response from Wesco
Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you again soon on wesco.fr.
R
Rating: 5 out of 5
I am very satisfied with the Wesco products, very good quality for children.
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Response from Wesco
Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you again soon on wesco.fr.
M
Rating: 5 out of 5
Super fast
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M
Rating: 4 out of 5
A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.
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C
Rating: 5 out of 5
Order in two parts, the first package more or less opened before delivery and the second one without issues, my advice is to better tape the shipping box, please. Thank you.
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S
Rating: 5 out of 5
Order received quickly and well packaged.
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-
Rating: 1 out of 5
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
Ease of use
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Y
Rating: 4 out of 5
Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.
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M
Rating: 5 out of 5
Good site
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S
Rating: 5 out of 5
The Wesco site is well designed. Easy to find what you're looking for. Order sent quickly
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G
Rating: 4 out of 5
Reactive and in line with the order
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E
Rating: 4 out of 5
Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.
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F
Rating: 4 out of 5
Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.
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Response from Wesco
Hello and thank you for your feedback. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years and supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some giants of e-Commerce. We hope that in light of these elements, you will be able to appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 5 out of 5
ok thanks dfrgfrdthtdfhdtyhftyjryj fdbgfdghrfzdth
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A
Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
High price for childminders but very good product.
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R
Rating: 5 out of 5
On the site, it's perfect.
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S
Rating: 5 out of 5
Shipping was perfect, very good order tracking
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I
Rating: 4 out of 5
Order received on time and products met my expectations.
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A
Rating: 5 out of 5
Very good, as per the photo
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F
Rating: 5 out of 5
Everything was perfect
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C
Rating: 5 out of 5
Perfect, all good
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S
Rating: 5 out of 5
Perfect. The order went well, the delivery too.
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V
Rating: 1 out of 5
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
FAST RECEPTION
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M
Rating: 4 out of 5
Good. Good products.
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C
Rating: 5 out of 5
Very serious.
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P
Rating: 3 out of 5
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
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S
Rating: 5 out of 5
Very good quality product.
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F
Rating: 5 out of 5
Perfect. Fast shipping.
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D
Rating: 4 out of 5
Prices are high for a childminder.
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