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C
Rating: 4 out of 5
Fast delivery, products matching the description; however, a lot of cardboard was used for this order even though we recycle.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Very good and attentive for information by phone.
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A
Rating: 3 out of 5
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
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H
Rating: 4 out of 5
The site is easy to use; however, some age criteria are not always taken into account.
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C
Rating: 1 out of 5
DELIVERY TIME TOO LONG
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Response from Wesco
Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.
S
Rating: 5 out of 5
Easy to use site. Easy ordering as well. Good order tracking on the site. Delivery within the expected dates, even a bit earlier. The only downside, the delivery person left us to carry the boxes from the truck to our home probably because my husband was there. But we both have back problems. He could have helped us a bit.
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D
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Super wide choice and fast delivery, I recommend +++++
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F
Rating: 3 out of 5
Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.
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C
Rating: 5 out of 5
So easy to use
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M
Rating: 4 out of 5
Quality product, a safe bet
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-
Rating: 5 out of 5
Very good, easy to use and available and professional contacts.
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G
Rating: 1 out of 5
Delivery delay of more than 3 weeks! And the delivery person shows up without any email or SMS to warn. Without any commercial gesture from Wesco, I will not order from you again.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.
C
Rating: 4 out of 5
In general, these are good products, sturdy, secure, and suitable
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F
Rating: 5 out of 5
.....
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J
Rating: 4 out of 5
Very good site
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E
Rating: 3 out of 5
The packages arrived in two shipments. The recipient's name was not noted.
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E
Rating: 4 out of 5
Quite simple
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F
Rating: 5 out of 5
Very clear site, very simple navigation
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A
Rating: 5 out of 5
Quality and seriousness
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C
Rating: 1 out of 5
I am very disappointed, ordered a rectangular table which should have 4 legs, I only received 3 legs, and I can't reach customer service. A case has been opened with after-sales service via email and to this day no response... Sending a leg so I can assemble my table should have been quick. For the price of the material, I am really disappointed... Otherwise, in terms of quality, nothing to complain about, it's really good material. Waiting for the missing leg to be able to assemble the little teddy bear table.....
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.
C
Rating: 5 out of 5
Good catalog, quality products, a bit expensive, suitable packaging and delivery.
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N
Rating: 3 out of 5
Carrier needs to be reviewed. Major dysfunction during delivery.
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M
Rating: 5 out of 5
The site is very good, ordering is easy, delivery time is respected, packaging is perfect.
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J
Rating: 5 out of 5
Simple navigation on the site, good order tracking information, item matches the description
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F
Rating: 5 out of 5
Simple and practical
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V
Rating: 5 out of 5
Very easy to use and fast delivery!
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C
Rating: 5 out of 5
Everything was perfect. Thank you. The products match the description. However, it would be interesting to change the delivery service provider. It was chaotic.
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M
Rating: 5 out of 5
A wide selection, quality, the items always meet our expectations. Very good responsiveness from the services, both for quotes and for answering our questions.
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E
Rating: 1 out of 5
furniture without screws and despite the complaint, nothing received
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D
Rating: 5 out of 5
Very good site, very professional after-sales service
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M
Rating: 3 out of 5
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.
A
Rating: 5 out of 5
Quality furniture with a fairly short delivery time.
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M
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Good site
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I
Rating: 5 out of 5
perfect
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F
Rating: 5 out of 5
Matches what I wanted
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E
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Playful, practical.
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M
Rating: 5 out of 5
Very well organized
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