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B
Rating: 5 out of 5
Everything was perfect.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
It is easy to find the products you are looking for. The material is of good quality.
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J
Rating: 3 out of 5
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
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L
Rating: 5 out of 5
Fast and compliant delivery. Very good products.
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C
Rating: 3 out of 5
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
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E
Rating: 5 out of 5
Quality/price
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N
Rating: 5 out of 5
Delighted
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C
Rating: 5 out of 5
Very fast delivery
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H
Rating: 5 out of 5
Very good product
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S
Rating: 1 out of 5
The package was sent over my gate in the rain.... very disappointed
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Response from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
E
Rating: 5 out of 5
Very satisfied with the purchased product. Fully meets my expectations. Very satisfactory website and delivery.
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M
Rating: 5 out of 5
Super fast delivery
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V
Rating: 4 out of 5
You are doing an excellent job, well done!
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A
Rating: 5 out of 5
Fast delivery
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E
Rating: 5 out of 5
Very well-made site and easy to use.
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E
Rating: 5 out of 5
Responsive customer service, suitable material for the little ones I care for, fast and careful delivery. I recommend this site
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A
Rating: 1 out of 5
I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
C
Rating: 5 out of 5
Practical site, simple navigation. It is easy to find the items of our choice.
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E
Rating: 4 out of 5
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
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V
Rating: 4 out of 5
Good
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D
Rating: 5 out of 5
Hello, Fast delivery. Very good quality of the products
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N
Rating: 3 out of 5
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
H
Rating: 1 out of 5
1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.
O
Rating: 5 out of 5
Perfect, fast and careful delivery
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E
Rating: 4 out of 5
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
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Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
E
Rating: 5 out of 5
Very good. Good quality product, fast delivery, and careful packaging.
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O
Rating: 5 out of 5
Great site
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P
Rating: 4 out of 5
The product was found without any problem and corresponds to our request.
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S
Rating: 5 out of 5
As a professional in early childhood myself, I knew the products. I love this concept. Thank you
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J
Rating: 5 out of 5
very good solid product and meets my expectations
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M
Rating: 5 out of 5
Quality product
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E
Rating: 5 out of 5
Excellent. This is my 4th order and I am always just as delighted. Excellent quality.
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B
Rating: 5 out of 5
Everything is perfect, order and delivery
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P
Rating: 3 out of 5
Good
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B
Rating: 5 out of 5
Very good site, I recommend wesco
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A
Rating: 5 out of 5
Fun and simple navigation
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L
Rating: 4 out of 5
Wesco is a very good site for purchasing products related to early childhood. I am a childminder and I greatly appreciate your products. The only thing that might be a hindrance for us early childhood professionals is your prices. It might be good to consider making an offer for us and especially to see about creating a loyalty card.
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Response from Wesco
Hello and thank you for your loyalty and trust in the Wesco brand. It is always a pleasure for us to read our customers' satisfaction, and it only strengthens the commitments made in our CSR policy. To answer your question, we offer a Wesco Club that you can discover here: https://www.wesco.fr/clubs-avantages-wesco.html. On the agenda: exclusive benefits (free shipping, private sales...) that you can benefit from throughout the year! Remember to join this program during your next order. We look forward to seeing you again soon on wesco.fr, and we wish you a great day!
E
Rating: 5 out of 5
Great products
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I
Rating: 5 out of 5
Not always easy with the phone
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E
Rating: 5 out of 5
In line with my expectations as a childminder
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