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E
Rating: 4 out of 5
Very good quality products but delivery times a bit too long
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 3 out of 5
Good product but delivered late with zero communication
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
G
Rating: 3 out of 5
Very good quality product and as described. However, 3 stars because of a delay on the announced delivery date at the time of purchase, damaged package and apparently transported without care, but fortunately the contents were intact, and finally missing one bolt out of the 8 expected to assemble this table.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that your package suffered the hazards of transport and we would like to apologize for the delivery delay. For the missing part, we invite you to contact us at [email protected] (specifying the order number, the relevant reference, and the missing part) so that we can remedy this problem. We thank you for your loyalty and patience. We look forward to seeing you again soon on our site. Have a nice day.
E
Rating: 3 out of 5
Order received after the school return when it was placed at the beginning of June...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the delivery time was not respected and we offer our sincerest apologies. We understand your frustration, especially since the return is an important period for a school. After verification, we found that there was a delay in preparing your order, followed by temporary storage (during the school's closure for holidays) and finally a longer than expected delivery time. We hope you will give us the opportunity to fully satisfy you on your next order on our site. Have a nice day.
L
Rating: 1 out of 5
All the time delivery problems.. 4 orders 4 problems..
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize that you have encountered delivery problems multiple times and we offer our sincerest apologies. Your feedback has been forwarded to our teams to improve the quality of our services. We hope to have the opportunity to regain your trust by providing you with a smoother and flawless experience on your next order. Our customer service is of course at your disposal for any questions at 05 49 800 166. Have a nice day.
S
Rating: 1 out of 5
I placed my order on the last day of the sales. The discounted prices were not taken into account. Wesco charged me the full price of the ordered items without the discount. Impossible to reach customer service. I absolutely do not recommend.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the difficulties encountered in reaching us. After verification, your order was placed the day after the end of the summer sales, which explains why the discounts were not applied. We still hope that the products bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Rating: 4 out of 5
A lot of delay for the receipt of the package
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E
Rating: 3 out of 5
Nothing to complain about regarding the products, however the announced delivery time was not respected.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
C
Rating: 4 out of 5
good product true to the catalog image correct delivery
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C
Rating: 1 out of 5
2 products delivered. A folding baby bed with paint splatters. Incorrect description of the baby mattress, plastic cover instead of fabric. No responses to emails and customer service unreachable by phone. Very disappointing.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We fully understand your dissatisfaction and sincerely apologize for the inconveniences encountered, both with the products and the difficulty in reaching our customer service. Your complaint has been taken into account: a carrier will soon come to collect the item, and your refund will be processed as soon as possible. We hope that despite this bad experience, you will give us the chance to fully satisfy you on your next order. Have a nice day.
J
Rating: 1 out of 5
Deadline not respected and above all the item received is not the item ordered !!!! I am waiting for a response to my complaint.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the delivery delay as well as for the error in preparing your order. In order to remedy this, we invite you to write to us at [email protected] specifying your order number and attaching a photo of the received product. We thank you in advance for your feedback and hope to have the opportunity to offer you a better experience with your next order. Have a nice day.
R
Rating: 1 out of 5
package delayed, I still haven't received it, it's already the back-to-school season
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
A
Rating: 1 out of 5
I waited a long time for my order without any information from your side. If I hadn't called, I wouldn't have known that one item was unavailable and that the entire order was on hold. In the end, after receiving the available items, it took 1 month to learn that the rest of my order was canceled. In short, there is an obvious lack in customer relations.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply delay on one of the ordered references. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
C
Rating: 1 out of 5
I did not receive the ordered color... Too late to change, I need it right away.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for this preparation error and understand your disappointment, especially since you had an immediate need. If you wish to make a complaint, you can write to us at [email protected]. We hope you will give us the opportunity to provide you with a better experience on your next order. Have a good day.
V
Rating: 1 out of 5
The holes were not aligned, so we had to re-drill. I called you on Saturday but you were closed and I
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconvenience related to the positioning of the holes and understand that this complicated the assembly. Your feedback has been forwarded to our design and quality teams to ensure that this case remains exceptional. Our customer service is available by phone from Monday to Friday (9am-12:30pm / 1pm-5pm) at 05 49 800 166 for any questions. We hope to see you again soon on wesco.fr, and we wish you a very good day.
M
Rating: 3 out of 5
Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
E
Rating: 1 out of 5
15 days to receive 2 sheets in stock.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
S
Rating: 1 out of 5
Order placed on 14/08, shipped on 28/08, delivery time too long.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
N
Rating: 3 out of 5
I did not receive the order as expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
E
Rating: 4 out of 5
Chairs that meet our expectations. To see the quality over time. Delivery date not respected.
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S
Rating: 1 out of 5
I would have gladly given 0 but I can't. The delivery date is absolutely not respected, we are going to start our school year without furniture!!!! Moreover, no one answers the phone for several days, this is unacceptable.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your disappointment and sincerely apologize for the concern caused by this situation, especially as the school year approaches. We also regret the difficulties encountered in reaching us by phone. After checking, the delivery of your order was scheduled for 28/08, which corresponds to the delivery window announced at the time of your order (between 25/08 and 02/09). Furthermore, we respected your wish to receive your entire order at once. We hope that despite this experience, you will renew your trust in us and that we will have the pleasure of seeing you again on our site. Have a nice day.
M
Rating: 4 out of 5
The replacement mattress covers really smell very strong and are not usable at the moment.
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N
Rating: 3 out of 5
I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery did not meet your expectations and we apologize. After verification, your order was indeed validated in a single shipment, which means it is shipped only when all items are available. In your case, one of the references was being restocked, which delayed the shipment. You should have normally received an information email regarding this. We understand your disappointment nonetheless and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 1 out of 5
The delivery person did not respect the delivery location despite calling ahead to find it. He was too rushed and did not take the time to find us, resulting in the packages being delivered to another address on the street.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry that the delivery was not made to the agreed location and we apologize. Your feedback has been forwarded to our logistics department so that a report can be made to the concerned carrier. We hope, despite this setback, that you will trust us again and that we will have the pleasure of seeing you again on our site soon. Have a nice day.
M
Rating: 1 out of 5
Good quality material. Deadlines not respected and no information on this point.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are pleased that the quality of the material meets your satisfaction, but we regret the delivery delay and especially the lack of information on our part. In your case, a supply issue in May/June first delayed the shipment. Once the reference was available, we chose to put the delivery on hold, thinking that the recipient school would be closed during the summer. This decision, made without prior confirmation from you, may have penalized you and we apologize for this lack of communication. We hope to have the opportunity to provide you with a smoother experience on your next order. Have a nice day.
A
Rating: 1 out of 5
The package arrived damaged. The packaging is insufficient: tissue paper, no bubble wrap. The furniture is scratched.
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Response from Wesco
Hello and thank you for reporting this incident. We sincerely apologize for this incident caused by transport and extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the exchange of the product as soon as possible. We thank you in advance for your patience and hope to have the pleasure of seeing you again in the future on our site. Have a nice day.
M
Rating: 3 out of 5
Order delivered one month later than expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply delay on one of the references. We understand your disappointment and regret this situation. Nevertheless, we hope that you will trust us again and we look forward to seeing you soon on our site. Have a nice day.
M
Rating: 1 out of 5
The delivery is not complete, the delivery person forgot a package.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are sincerely sorry for the missing package during the delivery. Our customer service has taken the necessary steps to ensure it reaches you as soon as possible. We thank you in advance for your patience and understanding. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
P
Rating: 4 out of 5
very good I am happy but the mattress without the smell of plastic but otherwise perfect
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E
Rating: 1 out of 5
The delivery had missing items! It happens to everyone at least once! Unfortunately, it's me. I tried to call 4 times without result! At the time of opening the box / delivery by the delivery person. So I'm trying to write to customer service without ever getting a response either! Is this a joke?! I would like a response / to have my forgotten items sent back / or to be refunded for my baby formula boxes!) This is unacceptable. Thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for our lack of availability by phone. Our customer service has just processed your complaint and is doing what is necessary to send you the 2 missing boxes. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.
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Rating: 4 out of 5
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O
Rating: 1 out of 5
The plates were very poorly protected in the package. As a result, during the delivery of the package, one plate was broken.
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Response from Wesco
Hello and thank you for alerting us following your purchase on wesco.fr. We are sorry to read that your package has suffered from the transport issues and we will be more vigilant on this point. Our customer service has received and processed your request, and a new plate will be sent to you as soon as possible. Despite this inconvenience, we hope to see you again soon on our site. Have a nice day.
C
Rating: 4 out of 5
Stop the ads in the packages thank you
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C
Rating: 4 out of 5
Speed for shipping. The packaging for the 2kg6 can is not appropriate as it is dented and the post must have repackaged it. Packaging is important for certain products, even with the ecological trend, one should not overdo it.
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S
Rating: 4 out of 5
For once, fast delivery. Quality of the products excellent. However, I had a delivery note in my package that did not concern me.
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J
Rating: 4 out of 5
Delivery time respected. The two items match what I expected with a caveat. I would have preferred the tickets printed double-sided.
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E
Rating: 4 out of 5
Everything is ok
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I
Rating: 4 out of 5
serious
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A
Rating: 4 out of 5
Everything went well. Quick
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S
Rating: 4 out of 5
Instead of receiving 4 bibs of the same size at the price of €6.12 each, I received only 3 and one, of a smaller model that was charged at the price of the large ones
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Response from Wesco
Hello and thank you for sharing the situation by leaving a review. We are sorry for the problem encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the bibs)? Our customer service team will get back to you afterwards to remedy this situation. We thank you in advance for your cooperation and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.