Customer reviews of Wesco

Hello and thank you for sharing your experience with us. We are delighted that your order and its delivery have met your satisfaction. We also thank you for taking the time to explain the quality issue encountered with one of the grids (probably due to the uncertainties of transport). We will forward your feedback to our quality service, and if you wish, you can write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the defective product). Our customer service will get back to you afterwards to provide a solution. We thank you for your trust and will be happy to see you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sorry for the quality issue encountered with one of the books and we sincerely apologize. We invite you to write to us at [email protected] (specifying your order number, the product reference, and attaching a photo of the product with the defect). Our customer service will get back to you afterwards. We hope to have the pleasure of seeing you again soon on wesco.fr and wish you an excellent day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply time for one of the items in your last package. We hope you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.

Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are delighted that your order has met your satisfaction. Regarding shipping costs, we invite you to regularly check our Promo Codes page (https://www.wesco.fr/codes-promos.html) to discover current offers, some of which may include free delivery (subject to conditions). Furthermore, we invite you to join our Wesco Club, a loyalty program that allows you to benefit all year round from exclusive advantages: private sales, vouchers, free delivery... To learn more about the Wesco Club, visit here: https://www.wesco.fr/clubs-avantages-wesco.html. Thank you for your trust, and we look forward to seeing you soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are delighted that the quality of our bunks meets your satisfaction. Regarding the price increase, we understand your comment. This increase is part of the overall adjustment of our rates in recent years. In the face of rising manufacturing costs, raw materials, and transportation, we are sometimes forced to revise certain prices. However, we do our utmost to limit these repercussions while maintaining a high level of quality and safety across all our products. We hope to continue supporting you in your projects and to see you again soon on wesco.fr. Thank you for your trust and loyalty. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We are sorry that your order did not meet your expectations and we sincerely apologize for the quality issues encountered. Our customer service has received your complaint and has contacted you today to provide a solution. We thank you for your patience and hope to have the opportunity to offer you a better experience on your next order at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are delighted that you are generally satisfied with your order, but we regret that one of the products was received in poor condition. If you wish, do not hesitate to write to us at [email protected] specifying your order number, the relevant reference, and attaching a photo of the product. Our customer service will review your request and get back to you as soon as possible. We thank you for your trust and hope to see you again soon on wesco.fr. Have a nice day

Hello and thank you for taking the time to share your feedback. We are pleased that the item meets your satisfaction, but we sincerely regret the delays encountered and the difficulties in reaching our customer service. We understand your disappointment and we would like to extend our sincerest apologies for this lack of visibility. We thank you for your loyalty and patience. We hope to have the pleasure of seeing you again soon on wesco.fr under better conditions. Have a nice day

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that your order arrived damaged, and we apologize for this inconvenience. The safety of children being at the heart of our priorities, we invite you to contact our customer service so that we can proceed with an exchange. For this, please write to us at [email protected] specifying your order number, the reference of the product concerned, the defect encountered, and attaching a few photos. While waiting for your elements and looking forward to seeing you again soon on wesco.fr, we wish you a very good day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you have encountered recurring difficulties with our delivery times. These delays are related to supply difficulties on certain references, some of which were unfortunately included in your last order. Aware of the inconvenience caused and concerned about making our deadlines more reliable, we are expanding our panel of suppliers to better secure our stocks. These concrete actions should significantly improve the situation in the coming weeks. Your loyalty is precious to us and we sincerely hope to regain your trust by offering you a smoother shopping experience with your future orders. Our customer service is of course at your disposal if you have any questions at 05 49 800 166. Thank you again for your trust and your patience. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are happy to read that the ordered products meet your expectations. However, we regret that the delivery to your home did not meet our quality standards. We will forward your feedback to our logistics department so that the necessary actions can be taken with the concerned carrier. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.

Hello and thank you for taking the time to share your feedback with us. We are sorry that your package has suffered the mishaps of transport and we sincerely apologize for the lack of responsiveness in handling your complaint. This delay is temporary and our customer service team is doing everything possible to return to normal operations. Your order is being resent and you will receive it very soon. We thank you in advance for your patience and hope that you will give us the opportunity to make a better impression during your next visit to wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction with this delivery delay and we apologize for the inconvenience caused. On our side, your order was properly prepared and handed over to the carrier within the expected time frame. Regardless of our intentions, the express delivery commitment was not honored by the carrier. We have opened a claim with the carrier so that the delivery fees can be refunded to you. We hope that you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are particularly sorry to learn that the quality of the products and the handling of your customer service case did not meet your expectations, despite our team's intervention. We would like to extend our sincerest apologies as this situation is absolutely not in line with our commitments regarding quality and customer satisfaction. If you wish, our customer service is at your disposal at 05 49 800 166. We sincerely hope to count on a second chance and one day have the opportunity to prove our willingness to do better. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sorry to learn that the books were damaged during transport and we sincerely apologize for this inconvenience. To provide you with a solution, we invite you to submit a complaint to the address [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). In parallel, we are sharing your feedback on the preparation of packages with the relevant internal teams to identify areas for improvement to better protect small items during shipping. We still hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.