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S
Rating: 4 out of 5
Delivery costs too expensive
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
No problem with the site. Quotes arrive quickly. It is easy to use.
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V
Rating: 4 out of 5
The products are of quality but still remain very expensive.
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M
Rating: 4 out of 5
None
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M
Rating: 4 out of 5
Order received on the scheduled dates. The gouaches were much cheaper than elsewhere. I found the modeling clay much cheaper a few days later in a store.
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M
Rating: 4 out of 5
Very readable and pleasant
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L
Rating: 1 out of 5
I simply did not receive the right item after almost 2 months of waiting
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Response from Wesco
Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.
S
Rating: 4 out of 5
Clear site for searching desired products
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Rating: 3 out of 5
one of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We inform you that the item in question has unfortunately been removed from our collection as of March 20. An explanatory email was sent regarding this, but it seems it was mistakenly addressed to the wrong recipient. We sincerely apologize for this misunderstanding. Have a nice day.
P
Rating: 1 out of 5
I sent you 2 messages because I do not have the screws to assemble the kitchen. I am waiting for a response from you. Will I receive the screws?
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.
M
Rating: 4 out of 5
Compliant with the description. However, I found the modeling clay (brand) much cheaper....so disappointed.
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Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. Your comment explicitly mentions a competitor and therefore cannot be published for this reason. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Rather satisfied
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L
Rating: 4 out of 5
Navigating the site is not always smooth. Some tabs do not always display. You really need to know what you are looking for to find it. The delivery was faster than expected (which is positive)
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M
Rating: 4 out of 5
disappointed by a delivery in several packages and a lot of unnecessary plastic!!!!!
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M
Rating: 3 out of 5
Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. We are sorry to read that this product does not fully satisfy you and that you doubt its quality. For several years, the Illico carrier has been made from biosourced plastic. Although more flexible, biosourced plastic retains properties of strength and high resistance to suit intensive use in communities. Your complaint has been taken care of by our customer service, which is committed to offering you a solution as soon as possible. We thank you for your trust and loyalty and hope to have the opportunity to welcome you again on our site. Have a nice day.
H
Rating: 4 out of 5
Overall, I am satisfied with my wesco orders except for a few exceptions
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V
Rating: 3 out of 5
Overall, very satisfied, a few damaged boxes, a little disappointed
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O
Rating: 4 out of 5
targeted products for early childhood and durable furniture
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U
Rating: 3 out of 5
a great offer but not very effective filters. A top customer service!
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H
Rating: 4 out of 5
The delivery service is top-notch. Little information when there is a delay due to supply shortages (long delivery time of 7 weeks), but quick response when contacted.
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C
Rating: 4 out of 5
I appreciated that the carrier called me before planning the delivery to know my availability. The delivery was quick. The delivered mattress arrived in perfect condition. I find the website a bit impractical, not very intuitive in terms of search categories, but maybe it's just me who doesn't know how to search.
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F
Rating: 1 out of 5
A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.
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Rating: 3 out of 5
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
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C
Rating: 4 out of 5
Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.
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N
Rating: 4 out of 5
Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder
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M
Rating: 4 out of 5
Professional and practical site, quality material over time.
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S
Rating: 3 out of 5
Easy order and fast delivery.
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S
Rating: 1 out of 5
2 out of 3 games have problems and no one responds to me in after-sales service!!!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.
C
Rating: 1 out of 5
Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.
M
Rating: 4 out of 5
Order received quickly.
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S
Rating: 4 out of 5
Very satisfied, the order arrived quickly and was in line with our expectations.
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M
Rating: 4 out of 5
Very simple
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D
Rating: 3 out of 5
WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction and would like to apologize. Your feedback has been forwarded to our logistics department so that it can be communicated to the relevant carrier. As part of our continuous improvement process, we place great importance on customer feedback, which allows us to refine our services. Despite this delivery experience, we hope to have the opportunity to regain your trust and welcome you back to our site during your next visit. Have a nice day.
C
Rating: 1 out of 5
The gloves are of good quality, but your entire logistics platform needs serious review, as well as your communication, which leaves much to be desired. It is a shame to keep a nursery waiting for 2 months without gloves due to supply delays on 2 occasions.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We completely understand your dissatisfaction and would like to extend our sincerest apologies. We place great importance on managing our supply timelines. Internally, a dedicated team works daily to anticipate and limit such situations. However, despite all our efforts, unforeseen events can sometimes occur with certain references. We take this matter very seriously and are doing everything possible to improve our services to better meet your expectations. Your feedback has been forwarded to the relevant teams. We sincerely hope that you will give us a second chance to make a better impression and that we will have the opportunity to fully satisfy you during your next visit to our site. Have a nice day.
O
Rating: 4 out of 5
This is the first time I am ordering from this site, and I think there are improvements to be made regarding the checkout process. Otherwise, a wide choice of products and competitive prices. I want to say that customer service as well as after-sales service are very competent and very responsive. The negative point is the delivery time, which is a bit long.
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C
Rating: 3 out of 5
The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review on our site. We completely understand that waiting can be a source of frustration, and we would like to apologize for this inconvenience. Currently, the processing time for customer service requests is about 10 days. Our teams are doing everything possible to reduce this timeframe and respond to your expectations as quickly as possible. Your complaint has been duly noted by our customer service, which is committed to addressing it as soon as possible. We thank you for your patience and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day.
A
Rating: 3 out of 5
Very good
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E
Rating: 4 out of 5
The search engine is not the easiest for me to understand. I feel like I'm missing some products that interest me by typing certain words and not others.
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C
Rating: 1 out of 5
I know from my work but I did not expect to wait almost two months to receive my order, as a result I had to buy some items urgently in a physical store. I am nonetheless satisfied with the products I know well since they are used daily in daycare. Perhaps you should review your shipping process in the future
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Response from Wesco
Hello and thank you for sharing your feedback by leaving a review. We are sorry for this situation and wish to extend our sincerest apologies. Supply difficulties on certain references have unfortunately directly impacted your order. Our teams are doing their utmost to limit this type of incident and continuously improve our services. As a gesture of goodwill, our customer service is now processing the refund of the shipping costs. We fully understand your dissatisfaction and hope to have the opportunity to regain your trust during your next visit to our site. Have a good day.
M
Rating: 3 out of 5
The photos on the site do not show the entirety of the product. No solution provided to our request
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