Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I did not receive my order on time, I had to contact to have my order shipped, no commercial gesture
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience caused and fully understand your dissatisfaction. To remedy this situation, we have forwarded your feedback to our customer service. The refund of the shipping costs will be processed as soon as possible. We hope to have the opportunity to regain your trust by offering you a flawless experience during your next visit to our site. With all our renewed apologies, we wish you an excellent day.
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Carole D.
Rating: 4 out of 5
following a purchase from 18/02/2025
I really like this site without any problems, that said, it is not within everyone's reach, it remains extremely expensive.
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Angélique R.
Rating: 4 out of 5
following a purchase from 11/02/2025
Site okay
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Myriam B.
Rating: 3 out of 5
following a purchase from 13/02/2025
A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.
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Soraya D.
Rating: 3 out of 5
following a purchase from 30/01/2025
The answers are not very structured.
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Mairie De Rieux Minervois -.
Rating: 3 out of 5
following a purchase from 03/02/2025
Next time, I will be more attentive.
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Service Enfance -.
Rating: 4 out of 5
following a purchase from 03/02/2025
Good
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Laurence L.
Rating: 1 out of 5
following a purchase from 18/12/2024
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Marie L.
Rating: 4 out of 5
following a purchase from 29/01/2025
A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.
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- M.
Rating: 1 out of 5
following a purchase from 14/01/2025
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
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Caroline K.
Rating: 4 out of 5
following a purchase from 05/02/2025
Ease of use
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Yaëlle M.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.
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Grégory G.
Rating: 4 out of 5
following a purchase from 29/01/2025
Reactive and in line with the order
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Emmanuelle Jean Dit Gautier A.
Rating: 4 out of 5
following a purchase from 31/01/2025
Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.
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Françoise P.
Rating: 4 out of 5
following a purchase from 02/02/2025
Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.
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Response from Wesco
Hello and thank you for your feedback. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years and supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some giants of e-Commerce. We hope that in light of these elements, you will be able to appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Admr Petites Canailles -.
Rating: 4 out of 5
following a purchase from 21/01/2025
Very good
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Isabelle G.
Rating: 4 out of 5
following a purchase from 21/01/2025
Order received on time and products met my expectations.
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Virginie B.
Rating: 1 out of 5
following a purchase from 22/01/2025
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
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Marjorie M.
Rating: 4 out of 5
following a purchase from 23/01/2025
Good. Good products.
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Philippe B.
Rating: 3 out of 5
following a purchase from 28/01/2025
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
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Dieu N.
Rating: 4 out of 5
following a purchase from 01/01/2025
Prices are high for a childminder.
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Lucie R.
Rating: 3 out of 5
following a purchase from 29/01/2025
I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.
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Response from Wesco
Hello, thank you for your feedback. Since your review is about the product and not the shopping experience, your comment will not be published. We have responded to you regarding your product review. Have a nice day.
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Christian P.
Rating: 4 out of 5
following a purchase from 27/01/2025
Nothing to report: fast delivery, careful shipping (but the ordered product was not fragile).
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Rachel A.
Rating: 4 out of 5
following a purchase from 17/01/2025
Site with many choices; perhaps too many criteria with toys that end up in several categories.
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Stéphane Hessel -.
Rating: 3 out of 5
following a purchase from 22/01/2025
The container is twice as large as the content. Packaging needs improvement.
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Nicole V.
Rating: 3 out of 5
following a purchase from 25/01/2025
Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.
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Sylvie L.
Rating: 4 out of 5
following a purchase from 09/01/2025
Only downside is a bit long between order and delivery.
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Jean-Yves S.
Rating: 4 out of 5
following a purchase from 13/01/2025
During my last order, some parts of plastiroc were grayish and not white. I suspect this product is not made by you, but perhaps it would be useful to mention it to the manufacturer. Thank you.
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Françoise D.
Rating: 4 out of 5
following a purchase from 21/01/2025
Perfect timing and order!
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Clémence D.
Rating: 4 out of 5
following a purchase from 21/01/2025
The site is well made but I regret not having access to the pdf catalog (in my case I was looking for fitted sheets with pockets in sponge)
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Response from Wesco
Hello, thank you for your feedback. An interactive version of the catalog will soon be available on our website. See you soon on wesco.fr!
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Sandrine C.
Rating: 3 out of 5
following a purchase from 13/01/2025
I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has processed your request and is doing what is necessary for a carrier to pick up the package. We still hope that you will return to our site next time. Have a nice day.
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Lydia P.
Rating: 4 out of 5
following a purchase from 16/01/2025
Hello, the site is good, but for a first order, no gesture of goodwill, not even the shipping costs
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Florence M.
Rating: 4 out of 5
following a purchase from 24/12/2024
Delivery times are very long
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Karine C.
Rating: 3 out of 5
following a purchase from 07/01/2025
I can no longer order this ball via your website by credit card!
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Response from Wesco
Hello and thank you for sharing your situation with us. We would like to apologize for the inconveniences encountered during payment. Our web team is currently investigating to identify the source of the problem related to this specific order. We assure you that we will do our best to offer you a quick and satisfactory solution. We thank you in advance for your understanding and we remain at your disposal if needed at 05 49 80 01 66. Have a nice day.
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Ecole Primaire -.
Rating: 4 out of 5
following a purchase from 09/01/2025
product and delivery impeccable, one of the boxes was punctured because the bike moves inside the box during transport. (fortunately nothing was damaged)
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Aurélie R.
Rating: 3 out of 5
following a purchase from 19/01/2025
Huge cardboard packaging for 4 small products. They don't fit in the mailbox!
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Les Paumes Vertes -.
Rating: 4 out of 5
following a purchase from 15/01/2025
Very good material, a bit expensive however
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Judith G.
Rating: 4 out of 5
following a purchase from 15/01/2025
Very long delivery!
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Association Pole En Scenes -.
Rating: 1 out of 5
following a purchase from 20/01/2025
Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We are sincerely sorry for the problem encountered. Our customer service is proceeding to resend the missing ball. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Association Equi-Differences -.
Rating: 4 out of 5
following a purchase from 26/12/2024
Hello! Satisfactory order, in terms of the ordered products, and the ease of ordering. Regarding delivery, the order arrived in several shipments, including for similar products (sticks). One of the items in the order (some fabric fruits) arrived late, and with an enormous box (at least 5 times too big), while the one that contained them, adjusted to their size, would have sufficed.
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