Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Difficult to find what you want. Then toys advertised for 2-year-olds and when reading the description it says 3 years. Upon receiving the package, we could have put 3 or 4 boxes of toys inside.
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Fahima A.
Rating: 4 out of 5
following a purchase from 03/01/2025
Satisfied
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Assita D.
Rating: 4 out of 5
following a purchase from 07/01/2025
Satisfied
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Marie P.
Rating: 4 out of 5
following a purchase from 15/01/2025
quick reception and delivery matching expectations.
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Christine B.
Rating: 4 out of 5
following a purchase from 30/12/2024
Very satisfied with the sensory igloo which meets my expectations. Less satisfied with the inflator/deflator which is very noisy and not very durable over time!
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Ads2P Formation Moto -.
Rating: 4 out of 5
following a purchase from 08/01/2025
Very good product, in accordance with the description. The order tracking is appreciated since one color was missing on cones replaced by another. The only downside, an impressive number of boxes, sometimes with only 1 cone of 33cm in a box of 60x40cm.
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Alexandra M.
Rating: 1 out of 5
following a purchase from 18/12/2024
No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.
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Response from Wesco
Hello and thank you for taking the time to share your opinion following your order. We are sincerely sorry to hear that the delivery did not go as planned. We completely understand that this was complicated, especially with young children. We will pass your feedback on to our logistics department so they can work with the concerned carrier to improve this type of situation in the future. We thank you for your loyalty over the years and hope to have the pleasure of seeing you again on our site. Have a nice day.
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Noel V.
Rating: 3 out of 5
following a purchase from 09/01/2025
your site is average on certain items
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Response from Wesco
Hello and thank you for taking the time to share your opinion about our site. We are sorry to hear that it does not fully meet your expectations. To better understand your needs and make the necessary improvements, we remain at your disposal at [email protected]. We will pay attention to your suggestions and comments. We thank you for your understanding and hope to offer you a better user experience in the future. Have a nice day.
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Ludotheque L.
Rating: 3 out of 5
following a purchase from 23/12/2024
Barely screwed in, the wood split.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with this product and that the wood split during screwing. We invite you to write to us at [email protected] (specifying your order number and attaching photos of the defective product) so that we can provide you with an appropriate solution. We thank you for your understanding and will do our best to resolve this issue as quickly as possible. Have a nice day.
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Josiane C.
Rating: 4 out of 5
following a purchase from 09/01/2025
I cannot give you my opinion directly because I placed the order for an association and I am just the intermediary. The package has not yet been delivered to the recipients. (perinatal service hospital STE Musse in TOULON)
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
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Mairie De La Bouillie -.
Rating: 4 out of 5
following a purchase from 09/01/2025
simple navigation
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Fanny M.
Rating: 4 out of 5
following a purchase from 20/12/2024
Pleasant site
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Emilie V.
Rating: 1 out of 5
following a purchase from 04/01/2025
Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
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Laëtitia B.
Rating: 3 out of 5
following a purchase from 30/12/2024
The items were not well packaged. The delivery arrived 3 days after the last expected day.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We are sincerely sorry to learn that the packaging of the items did not meet your expectations and that the delivery time was not respected. We sincerely apologize for these inconveniences. Your feedback is valuable and will help us improve the quality of our services in the future. We hope to have the opportunity to welcome you back to our site and provide you with a fully satisfactory experience. Have a nice day.
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Florence R.
Rating: 4 out of 5
following a purchase from 30/12/2024
Ordered on 30/12/2024, I was delivered on January 15. For a reception time between January 10 and 13, 2025.
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Marion G.
Rating: 4 out of 5
following a purchase from 02/01/2025
The site is quite readable, but a CSR policy is displayed while the shipments are made in 4 packages, which doesn't seem very CSR to me. Moreover, the shipping time of 10 days is long.
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Crèche Collective Maison Bleue -.
Rating: 4 out of 5
following a purchase from 15/11/2024
Nothing to report! Everything is okay!
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Karine B.
Rating: 1 out of 5
following a purchase from 01/01/2025
Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
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Melanie J.
Rating: 4 out of 5
following a purchase from 21/12/2024
Very good site but prices a bit excessive. I would order more if it were cheaper
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Sabrina M.
Rating: 1 out of 5
following a purchase from 02/01/2025
It has been more than 2 weeks since I ordered and I still have not been delivered
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sincerely sorry for the delay regarding the delivery of your order. After checking, it seems that the address provided was incomplete, which prevented our delivery provider from finalizing the delivery. Your package should be delivered to you today or tomorrow. We thank you for your understanding and remain at your disposal if needed. Have a nice day.
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Maison De La Petite Enfance -.
Rating: 4 out of 5
following a purchase from 17/12/2024
Fast delivery, items that match their description well. We are satisfied with our order.
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Nathalie S.
Rating: 1 out of 5
following a purchase from 19/12/2024
I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for not meeting our commitments regarding the delivery time and we apologize. Our customer service has just contacted you to offer you a refund of the shipping costs. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
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Delphine V.
Rating: 4 out of 5
following a purchase from 19/12/2024
Delivery time a bit long but otherwise everything is okay
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Fabienne J.
Rating: 4 out of 5
following a purchase from 15/11/2024
Satisfied with the delivery and the order placed.
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Jean Michel L.
Rating: 4 out of 5
following a purchase from 05/12/2024
Ease of navigation. Delivery a bit long
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Patrizia B.
Rating: 4 out of 5
following a purchase from 10/12/2024
Well arrived well packaged, even if it could arrive a bit faster the slides are very good value for money but it's more for fixed microscopes, not easy on a small portable microscope for observation... but that comes from my choice... there are no smaller slides for small portable microscopes.. Thank you.. good site
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Mireille C.
Rating: 4 out of 5
following a purchase from 07/10/2024
I give only 4 stars because my entire order did not arrive at the same time, my last bibs took several weeks
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Rozen R.
Rating: 1 out of 5
following a purchase from 09/12/2024
The ordered deck chair arrived broken. No protection in the box
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Response from Wesco
Hello and thank you for taking the time to share your opinion on this product. We are sincerely sorry to learn that the deck chair may have been damaged during transport. We confirm that our customer service has taken your complaint into account and that a new deck chair structure will be sent to you as soon as possible. Despite this incident, we hope to have the opportunity to fully satisfy you during your next visit to our site. Have a nice day
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Catherine D.
Rating: 3 out of 5
following a purchase from 01/12/2024
Totally dissatisfied with the delivery times and waiting regarding the colissimo method
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. With all our renewed apologies, we wish you very happy holidays.
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David H.
Rating: 4 out of 5
following a purchase from 05/12/2024
Product conforms to the description
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Groupe Scolaire Grand Val - Jean Jacques Rousseau -.
Rating: 3 out of 5
following a purchase from 26/11/2024
3 weeks to be delivered and a part of the order missing at the time of delivery. Fortunately, the return of the missing item was quick.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Happy holidays!
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Muriel M.
Rating: 3 out of 5
following a purchase from 28/11/2024
The package arrived open and an inner box very damaged. Fortunately, there was no damage to the merchandise itself.
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Ccas De Roubaix -.
Rating: 4 out of 5
following a purchase from 11/12/2024
very good
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Chantal J.
Rating: 3 out of 5
following a purchase from 13/10/2024
Disappointed by the delivery of the last item which was thrown over the gate before my arrival. Moreover, the item was incomplete.
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Sandrine K.
Rating: 4 out of 5
following a purchase from 12/12/2024
Just the delivery, I paid to have the goods the next day, more than €14, and it only arrived the day after.
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Lucie F.
Rating: 3 out of 5
following a purchase from 30/11/2024
Satisfied but delivery deadlines not respected. Which I think is independent of your services.
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Cécile R.
Rating: 4 out of 5
following a purchase from 03/11/2024
The material is very good. The only issue is that delivery with DPD is a disaster in terms of timing and professionalism.
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Sylvie F.
Rating: 4 out of 5
following a purchase from 26/11/2024
Carefully packaged delivery, nothing to complain about...;)
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Nicole L.
Rating: 4 out of 5
following a purchase from 02/12/2024
Good site but delivery a bit slow.
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Claude J.
Rating: 4 out of 5
following a purchase from 26/11/2024
Product as described
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