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N
Rating: 4 out of 5
I find it a bit small for a two-and-a-half-year-old child
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Practical and easy-to-navigate site
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M
Rating: 3 out of 5
The products are very good. However, the preparation was very long (8 working days and not 48 hours as indicated on the site) and delivery was very slow (4 days). And no information was available on the site. Moreover, the package arrived open with slightly damaged item packaging.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation rhythm. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
L
Rating: 4 out of 5
Fairly easy to access, instant quotes. It can be a bit long if the order is large (check the paper catalog first to have the codes and go faster...)
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B
Rating: 4 out of 5
Receipt of items conforms to the order
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-
Rating: 4 out of 5
Speed of customer service
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D
Rating: 4 out of 5
Delivery time too long
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M
Rating: 4 out of 5
Order received quite quickly, very well packaged. Prices are quite high, mattress price has increased, not cool on that side! Otherwise, everything is okay, thanks to the wesco team.
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M
Rating: 4 out of 5
Good but lacks the exact dimensions of the ordered product(s)
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R
Rating: 4 out of 5
order received quickly
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K
Rating: 3 out of 5
Delivery did not correspond to the initially announced date. Product delivered 4 days later.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
D
Rating: 3 out of 5
Order scheduled for December 3, received on December 5. Delivery fees due to urgent need, but unfortunately not received on time. Thank you to customer service for their understanding and responsiveness.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We reiterate our apologies for not meeting the delivery deadline. However, we are pleased to read that the solution provided by our customer service has satisfied you. We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
Z
Rating: 4 out of 5
Careful delivery but a bit slow... I still recommend it!
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-
Rating: 3 out of 5
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
L
Rating: 4 out of 5
Easy navigation, delivery times a bit long!
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R
Rating: 3 out of 5
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
A
Rating: 3 out of 5
Long delivery
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M
Rating: 4 out of 5
Delivery errors. And a delivery slip from another nursery in the package, I had to be put in phone contact with the other nursery
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C
Rating: 3 out of 5
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
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S
Rating: 3 out of 5
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
C
Rating: 1 out of 5
The delivery person signed for me, otherwise I did not receive the package
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. Our customer service has received your complaint and is following up to provide you with a solution as soon as possible. We apologize and hope to count on your understanding for this situation that is beyond our control. Have a nice day.
M
Rating: 1 out of 5
After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing
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Response from Wesco
Hello and thank you for sharing your experience by leaving a review. You were notified by email on November 21 of the unavailability of the product and consequently the cancellation of your order. We sincerely apologize for this situation and fully understand your disappointment. This reference has been removed by the supplier, and we will no longer offer it for sale. However, on our site, you will find other models of activity tables with a similar educational interest (ref 67152171 for example). We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
V
Rating: 3 out of 5
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
A
Rating: 3 out of 5
Difficult order to place and long delivery
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.
M
Rating: 4 out of 5
TOP QUALITY PRODUCT. Easy access and ordering on the site with your account. Quick contact with customer service by email. TOO BAD YOU NEED THE SHIPPING EMAIL OF THE PRODUCT TO ACCESS THE PACKAGE TRACKING.
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Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. You can track your order in several ways: - from the order confirmation email by clicking on "track my package" - directly from our site: https://www.wesco.fr/tracking/ - from your personal space, in the "my orders" section. See you soon on our site, Have a nice day.
S
Rating: 3 out of 5
Bib with pulled threads. Send complaint email. No return.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
T
Rating: 1 out of 5
The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for this situation and we offer you our deepest apologies. Your order will be shipped from our warehouse at the beginning of next week. We thank you in advance for your understanding and patience towards us. We hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
P
Rating: 4 out of 5
Received very quickly
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L
Rating: 3 out of 5
Delivery was very late, photo gives the impression of larger objects than reality
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
S
Rating: 3 out of 5
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
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H
Rating: 4 out of 5
Products available and delivered quite quickly
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L
Rating: 1 out of 5
I still haven't received the order and I'm being asked to give a review?
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Response from Wesco
Hello, we are sorry for this situation and we sincerely apologize. Your order experienced a routing error with the carrier, which caused its blockage and a delay in delivery. Customer service is currently underway and our teams are doing their best to resolve the situation as quickly as possible. We hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
L
Rating: 3 out of 5
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
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C
Rating: 4 out of 5
not easy to navigate from one page to another
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#
Rating: 4 out of 5
simple and efficient, quote done in one click, quick order (much simpler than the administrative burdens of local authorities to place an order)
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E
Rating: 4 out of 5
Not enough information about the shipment and delays.
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R
Rating: 3 out of 5
Good products, friendly customer service staff, but shipping times are way, way too long!!!
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K
Rating: 1 out of 5
EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?
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Response from Wesco
Hello and thank you for taking the time to leave a review. We take your comment regarding the size of the shipping box into account. This concrete example has just been forwarded to the relevant services to explore possibilities for improvement. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
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Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Site a bit slow
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