Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
L
Laëtitia B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
L
Laetitia D.
Rating: 3 out of 5
following a purchase from 08/10/2024
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
Translated reviews
L
Léa P.
Rating: 4 out of 5
following a purchase from 15/10/2024
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
M
Mylène D.
Rating: 1 out of 5
following a purchase from 06/09/2024
Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.
Translated reviews
Response from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
M
Multi Accueil Nouvelle Vague M.
Rating: 4 out of 5
following a purchase from 26/09/2024
Order delivered quickly, no issues.
Translated reviews
M
Marilyse B.
Rating: 1 out of 5
following a purchase from 10/10/2024
If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
J
Joseph D.
Rating: 4 out of 5
following a purchase from 20/10/2024
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
-
- M.
Rating: 3 out of 5
following a purchase from 11/10/2024
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
Translated reviews
K
Karen R.
Rating: 3 out of 5
following a purchase from 11/10/2024
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
Translated reviews
S
Sandrine N.
Rating: 4 out of 5
following a purchase from 03/10/2024
Nothing to report. Positive review.
Translated reviews
M
Micro-Crèche Marie-Ange -.
Rating: 3 out of 5
following a purchase from 11/09/2024
Disappointed by some items given their price, I expected better quality.
Translated reviews
V
Virginie B.
Rating: 3 out of 5
following a purchase from 30/08/2024
Delivery times not respected
Translated reviews
T
Thibaud T.
Rating: 4 out of 5
following a purchase from 08/10/2024
Simple and effective
Translated reviews
L
Ludivine G.
Rating: 4 out of 5
following a purchase from 16/10/2024
Many product references that seem to be of good quality.
Translated reviews
M
Marie T.
Rating: 4 out of 5
following a purchase from 16/10/2024
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
Translated reviews
L
Ludothèque Eedf -.
Rating: 4 out of 5
following a purchase from 17/10/2024
No issues, order received on time, material as described.
Translated reviews
M
Mairie De Paris -.
Rating: 3 out of 5
following a purchase from 08/10/2024
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
Translated reviews
S
Sandra C.
Rating: 4 out of 5
following a purchase from 13/10/2024
Highlighted product, smooth navigation
Translated reviews
B
Bernadette S.
Rating: 4 out of 5
following a purchase from 08/10/2024
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
J
Jessy D.
Rating: 1 out of 5
following a purchase from 14/10/2024
Package received empty so I can't judge. Still no response from customer service after 4 days
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We sincerely apologize for this surprising situation. Our customer service has processed your complaint and will proceed with a new shipment of your order. We thank you in advance for the additional patience we are asking of you and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
O
Odile V.
Rating: 4 out of 5
following a purchase from 07/10/2024
Very unpleasant to be interrupted by verified reviews; I don't have time to redo my comments; I don't know where they went.
Translated reviews
A
Anaïs P.
Rating: 3 out of 5
following a purchase from 02/09/2024
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
Translated reviews
C
Christine S.
Rating: 4 out of 5
following a purchase from 08/10/2024
Very good for the little ones, they can easily take them.
Translated reviews
D
Dessine-Moi La High-Tech -.
Rating: 1 out of 5
following a purchase from 02/10/2024
An order that takes more than 14 days to arrive and therefore deadlines not met. The order was delivered to the post office without a name, just a mobile number. No way to contact anyone (emails go unanswered) and I won't even mention the incompetent chatbot, plus there are missing cones in the order!
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for this situation and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you new cones. We fully understand your dissatisfaction but hope you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
A
Anne-Claude P.
Rating: 1 out of 5
following a purchase from 03/10/2024
I was supposed to receive my package over a week ago; I have not received it, I sent 3 messages to customer service and have not received a response (other than an acknowledgment of receipt of my request).
Translated reviews
Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize as we did not meet your expectations regarding delivery and our response time. Our customer service team is taking over to propose a solution. We hope to regain your trust during your next experience on our site. Have a nice day.
C
Centre Social Mpt De Courdimanche -.
Rating: 1 out of 5
following a purchase from 26/09/2024
one missing part and one broken part. No response from customer service a week after my email
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our apologies for the processing delay of your complaint. Our customer service has taken the necessary steps to send you new compliant parts. We thank you in advance for your patience towards us and hope that you will renew your trust during your next visit to wesco.fr. Have a nice day.
L
Les Petits Saints Moriots -.
Rating: 1 out of 5
following a purchase from 11/07/2024
Very large delivery delay. The information provided by customer service is incorrect. No news for weeks about our order but we continue to receive Wesco ads, very irritating. A small commercial gesture was made but unfortunately after that, things did not improve. The delivery was incomplete... We do not recommend at all.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to explain your situation by leaving a review. We sincerely apologize for all the problems that have unfortunately accumulated. Our customer service has taken note of your complaint and is taking the necessary steps to resend the two missing packages. We sincerely regret that your experience on our site has been so disappointing. We hope that you will give us a second chance to make a better impression and that you will allow us to regain your trust during a future order. Have a nice day.
M
Mairie De Mouzeil -.
Rating: 1 out of 5
following a purchase from 10/07/2024
The lockers have still not all been delivered... Order placed at the beginning of summer... But the invoice has already reached us....
Translated reviews
Response from Wesco
Hello and thank you for taking the time to explain your situation. First of all, we sincerely apologize for the availability and delivery time of the products ordered on our site. After checking the tracking of your order and according to the delivery slip signed and stamped by your town hall, we confirm that the last package was indeed delivered on October 10th. We hope that the products will meet your expectations and bring you satisfaction. We would be delighted to see you again soon on wesco.fr. Have a nice day.
M
Maison D'enfant Castelnouvel M.
Rating: 4 out of 5
following a purchase from 13/09/2024
Nothing to report, very good service, fast
Translated reviews
S
Sarl Les Jolis Trop Drôles -.
Rating: 3 out of 5
following a purchase from 23/09/2024
Super compliant with the photos... fast delivery I recommend 100000 percent
Translated reviews
M
Mairie -.
Rating: 1 out of 5
following a purchase from 13/09/2024
Poor communication
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. We sincerely apologize as the order tracking did not set up as it should have. We regret this lack of communication and are aware of the inconvenience caused. The relevant internal services have been informed of the malfunction and have taken the necessary steps to ensure that the problem does not recur with other customers. We hope that you will still renew your trust in us and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
M
Maison De Quartier Godeleine Petit -.
Rating: 3 out of 5
following a purchase from 31/07/2024
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
Translated reviews
C
Catherine H.
Rating: 3 out of 5
following a purchase from 28/06/2024
Order placed in July, toy received at the beginning of October, 1 item no longer available
Translated reviews
C
Creche Vendome C.
Rating: 4 out of 5
following a purchase from 23/09/2024
clear site, quick order
Translated reviews
M
Muriel J.
Rating: 1 out of 5
following a purchase from 02/09/2024
I placed three orders with Wesco at the end of July and the end of August with a delivery on September 2 for the two orders placed at the end of July. No news from the customer, no email or call. I later learned that the products that were in stock at the time of my order are no longer in stock. I am still waiting for my delivery from the end of July and still no news.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate your recent shopping experiences on our site. We sincerely apologize for the unavailability of some of our references as well as the delivery delays. For each of the three orders placed, you received emails informing you of the order status and estimated delivery dates. Based on the information we have just verified, the last delivery is scheduled for the end of October. We are aware that these successive events are disappointing and we regret that they impact your trust in Wesco. We hope you will give us a second chance to make a better impression in the future. Have a nice day.
-
- G.
Rating: 3 out of 5
following a purchase from 23/09/2024
bad delivery location
Translated reviews
E
Elodie D.
Rating: 4 out of 5
following a purchase from 20/09/2024
Reliable site recognized for its quality among small businesses. Not always easy to navigate in searches.
Translated reviews
M
Mairie Anse -.
Rating: 1 out of 5
following a purchase from 26/09/2024
The order only included 3 items that I had actually ordered and I was missing many items
Translated reviews
Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize for the inconvenience caused and regret that your shopping experience on our site resulted in a partial delivery. Your case is being processed, our customer service is doing what is necessary to provide you with a satisfactory solution. We thank you for your trust and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
M
Multi Accueil De Delme -.
Rating: 4 out of 5
following a purchase from 30/09/2024
Searching is easy but the catalog is not superfluous
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 