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S
Rating: 3 out of 5
The site was often down when I wanted to track my package.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersR
Rating: 3 out of 5
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
A
Rating: 3 out of 5
I am mixed. Happy with some items and very disappointed with others.
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M
Rating: 4 out of 5
Rasttttt
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A
Rating: 3 out of 5
Improve the packaging
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H
Rating: 3 out of 5
Delivery changed 3 times and in the end the day I was delivered was not mentioned
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C
Rating: 4 out of 5
The blanket suits me but I didn't understand why the delivery was so far from my home, not having a car I had to go there on foot, this does not encourage me to place another order
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G
Rating: 1 out of 5
The delivery was terrible... the package was slipped between two mailboxes, we didn't find it on the day of delivery, we contested the delivery. The return from Chronopost and Wesco was 'The package was deposited in the mailbox in a safe place' we found the package 10 days later.... obviously, it got wet and molded. We are waiting for a refund or a gesture...
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Response from Wesco
Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
N
Rating: 3 out of 5
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
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N
Rating: 1 out of 5
Waiting for a response regarding the complaint made. - delivery times not respected. incomplete delivery - damaged furniture....
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the issues encountered. Meeting deadlines and the quality of our products are at the heart of our commitments, and we regret that this was not the case this time. Due to the back-to-school period, our customer service is indeed experiencing a longer response time. However, we assure you that our team will contact you by the beginning of next week to resolve this issue. We fully understand your dissatisfaction and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day
E
Rating: 3 out of 5
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
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V
Rating: 4 out of 5
Very good, but I take away one star because I find it very expensive for what it is. €15.95 with shipping costs is starting to be a bit much. But otherwise, fast and careful shipping, nothing to say.
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E
Rating: 3 out of 5
Nothing to report
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E
Rating: 4 out of 5
Very good, too bad the cart empties when you don't order right away! Delivery as planned! I was surprised to receive the rug even though it was out of stock until the end of September normally! Delighted!!
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E
Rating: 1 out of 5
It was agreed for delivery on August 27, 2024. I was present in the morning, 2 of my colleagues during the day. The delivery person had my personal phone number. No one showed up at the school and the delivery tracking was updated for a delivery scheduled for September 5, after the start of classes.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We completely understand your frustration and sincerely apologize for this inconvenience. We are particularly sorry that the delivery did not take place on the scheduled date, despite your presence. We know how important this order is, especially before the start of the school year, and we are aware that this situation puts you in a delicate position. Since the delivery is handled by an external carrier, we remain dependent on their level of commitment. We have informed our logistics department of the problem in order to obtain explanations from the concerned carrier. If you encounter any further difficulties related to the delivery of your order, we invite you to contact our customer service directly at 05 48 800 166. We hope to have the opportunity to provide you with a better experience during your next visit to wesco.fr. Have a nice day.
O
Rating: 4 out of 5
Very good experience but a bit long delay
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L
Rating: 3 out of 5
No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.
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M
Rating: 4 out of 5
Careful order and delivery without problems
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M
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Easy search
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M
Rating: 3 out of 5
I placed an order at the beginning of July for my son's return to school. Delivery time 4 weeks okay. But the day before the presumed delivery, I receive an email indicating a delay in delivery. Fortunately, I contacted customer service who informed me that the model is no longer available. I was able to purchase another similar item. But no email to inform about the cessation of production of this item.
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Response from Wesco
Hello and thank you for sharing your feedback. We regret this lack of communication and we sincerely apologize. We hope you will give us a second chance to make a better impression by visiting our site again next time. Have a nice day and a bit in advance, good return to school for your son!
P
Rating: 4 out of 5
Very good site but my order does not match the visual.
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M
Rating: 4 out of 5
No particular issues.
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C
Rating: 3 out of 5
Initially, it's a beautiful, thick, and sturdy table; unfortunately, it arrived crushed on one corner. I am still waiting for a response from Wesco... Otherwise, I think it's really great for the little ones I welcome thanks to its adjustable legs.
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B
Rating: 4 out of 5
Nothing to complain about except that the bibs were loose in the package and one already had a snag.
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S
Rating: 1 out of 5
I did not receive the right products and I am still waiting for news from customer service.
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Response from Wesco
Hello and thank you for your message. Our customer service has received your complaint regarding this order preparation error. Due to the summer holiday period, your request will be processed during the course of next week. We assure you that our services will do everything possible to provide you with a response as soon as possible. Thank you for your understanding and see you soon on wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Very good.
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T
Rating: 4 out of 5
Package left in front of my door by the carrier while we were at home.
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S
Rating: 4 out of 5
Perhaps consider grouping items more (sometimes 1 single item per package) for example: 4 cushions arrived in 3 different packages or storage boxes: why not stack them instead of making 1 box per box?
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N
Rating: 4 out of 5
Wesco products are of very good quality and suitable for little ones. I place a few orders based on my needs as they are super sturdy and last over time if well maintained..! I am a childcare assistant and I love these products even though I find them relatively expensive and it would be interesting to benefit from preferential rates and I would not give a 5/5 rating due to the prices.
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Rating: 4 out of 5
I am satisfied with the quality of your products and I gladly recommend them. However, I noticed that the profit margin seems to be significantly higher than that practiced by standard suppliers.
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L
Rating: 3 out of 5
NOT SATISFIED WITH THE QUALITY OF PACKAGING AT DELIVERY REGARDING FURNITURE AND RATHER LONG DELIVERY TIME..
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C
Rating: 4 out of 5
I am satisfied with my order but the ink bottles are not hermetically sealed and leaked during transport.
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C
Rating: 3 out of 5
No issues with product quality, however, customer service takes several days to respond. My order arrived much later than expected.
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Response from Wesco
Hello and thank you for sharing your feedback. We are sincerely sorry for the delivery delay of your order and we apologize. We fully understand that this delay can be frustrating. As soon as we became aware of the delivery delay of your order, we immediately informed you by email. Our teams strive every day to provide a reliable and fast service to minimize delays. We are glad that the products meet your satisfaction and hope that despite this inconvenience, you will continue to trust us. Hoping to see you soon on wesco.fr, we wish you a great day.
C
Rating: 4 out of 5
a bit of a delay, too bad
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C
Rating: 1 out of 5
Always a problem with Wesco and customer service never responds. Very disappointed.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read about your disappointment and to find that this is a recurring feeling as customer satisfaction remains our priority every day. We sincerely apologize if this commitment was not met during your previous shopping experiences on our site. Your complaint is being processed by our customer service so that a solution can be provided to you as soon as possible. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
L
Rating: 4 out of 5
The bunk bed would be perfect if it were a bit wider
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N
Rating: 4 out of 5
Very happy.
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G
Rating: 4 out of 5
Well-made site and quite easy to make a choice.
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E
Rating: 4 out of 5
Site is okay, registering a new order reference within the municipality is delicate for me, quote is okay, placing the order was 'messy' (good for agreement, internal order reference.... Order tracking is average due to too many exchanges with different interlocutors or rather computer robots.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are particularly attentive to comments regarding the user experience on our site (intuitiveness, ease of navigation...). We would be happy to learn more about the difficulties you encountered, so please feel free to write to us at [email protected]. Your feedback is valuable to help us identify areas for improvement and provide you with an even better experience during your next visit to our site. Finally, we inform you that your review will not be published on our wesco.fr site as it does not comply with the rules of the Verified Reviews platform (familiar term for example). Have a nice day.