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M
Rating: 4 out of 5
Effective phone advice Quick order and delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
satisfied
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H
Rating: 1 out of 5
A big delay, a returned package and still not delivered !!
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Response from Wesco
Hello,
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
F
Rating: 3 out of 5
Delivery too long
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Response from Wesco
Hello,
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
M
Rating: 4 out of 5
good as always
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C
Rating: 4 out of 5
Happy with WESCO products. The products arrive in good condition.
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J
Rating: 4 out of 5
PARCELS RECEIVED ON TIME.... BUT NOT UNPACKED YET
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-
Rating: 4 out of 5
very well however I asked a question for my second quote that remains unanswered
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N
Rating: 4 out of 5
I am very happy with the furniture, very sturdy and pretty. However, I received damaged boxes and one corner of the furniture was damaged. And frankly, I expected clearer explanations for the assembly.
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V
Rating: 4 out of 5
very good
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S
Rating: 3 out of 5
The material is perfect but it's still very expensive
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N
Rating: 4 out of 5
I am satisfied with my purchases, it's quality
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B
Rating: 1 out of 5
Very unpleasant delivery person, did not want to pick up the pallets delivered supposedly with a pallet!! torn boxes everywhere I have not yet checked my goods because I am a childminder but I am already very angry so I really hope that the goods will be impeccable, given the state of the boxes I doubt it a lot I will send you the photos as soon as possible.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
M
Rating: 4 out of 5
Package in good condition. Tracked and fast delivery. BE CAREFUL with the size of the packaging box, very large for a small item.
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S
Rating: 4 out of 5
Very good
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N
Rating: 3 out of 5
Very good
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C
Rating: 4 out of 5
Quick order but the box had been opened!
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F
Rating: 4 out of 5
store offering many quality references for all ages and the service is quick.
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C
Rating: 3 out of 5
regular errors in orders.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the errors found in your orders. The compliance of your packages is a priority for our logistics teams, and we apologize for these repeated inconveniences.
We inform you that our after-sales service has already taken charge of your file and processed your complaint. To correct this error, a batch of adhesive sheets has been resent to you and will reach you as soon as possible.
We hope that this shipment will fully satisfy you and help regain your trust.
Have a nice day
We sincerely regret your disappointment regarding the errors found in your orders. The compliance of your packages is a priority for our logistics teams, and we apologize for these repeated inconveniences.
We inform you that our after-sales service has already taken charge of your file and processed your complaint. To correct this error, a batch of adhesive sheets has been resent to you and will reach you as soon as possible.
We hope that this shipment will fully satisfy you and help regain your trust.
Have a nice day
L
Rating: 4 out of 5
materials to standard
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S
Rating: 3 out of 5
We are a bit disappointed with the quality of the materials
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the quality of the materials of your products. We place paramount importance on the selection and robustness of our components.
To help us better understand your situation and to escalate these issues, could you provide us with more details about the item(s) concerned as well as the components that did not meet your satisfaction?
Since this is a specific remark about the technical composition of the products, we invite you to contact directly at [email protected].
Have a nice day
We sincerely regret your disappointment regarding the quality of the materials of your products. We place paramount importance on the selection and robustness of our components.
To help us better understand your situation and to escalate these issues, could you provide us with more details about the item(s) concerned as well as the components that did not meet your satisfaction?
Since this is a specific remark about the technical composition of the products, we invite you to contact directly at [email protected].
Have a nice day
N
Rating: 4 out of 5
The wesco site is really good, delivery on time with tracking.
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M
Rating: 4 out of 5
Package intact and on time thank you
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A
Rating: 4 out of 5
I am satisfied with the purchases made. Overall, my order went very well. The most negative point is the price of the items, and perhaps the lack of benefits granted to early childhood professionals like childminders (of which I am one), it's a bit of a shame!
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S
Rating: 1 out of 5
Lack of communication between the delivery person and the Wesco team. Naturally, I will not order other items from you.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
S
Rating: 1 out of 5
I did not receive the catalog
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Response from Wesco
Hello,
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
E
Rating: 3 out of 5
Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.
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A
Rating: 1 out of 5
No The order arrived incomplete, this is the first and last time I start on this site
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Response from Wesco
Hello,
We sincerely regret your disappointment with this first experience and we apologize for this incomplete package.
Please know that your complaint has been taken into account by our teams and we confirm that the missing bottles will be sent to you as soon as possible.
We hope that receiving these items will help regain your trust.
Have a nice day
We sincerely regret your disappointment with this first experience and we apologize for this incomplete package.
Please know that your complaint has been taken into account by our teams and we confirm that the missing bottles will be sent to you as soon as possible.
We hope that receiving these items will help regain your trust.
Have a nice day
S
Rating: 4 out of 5
Very good, however it's a pity that there is no regular discount for customers who purchase regularly.
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S
Rating: 4 out of 5
Very fast delivery!
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K
Rating: 1 out of 5
I waited 3 months to receive the package and it is still not available
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
C
Rating: 3 out of 5
The items are not properly protected. We received a broken item.
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Response from Wesco
Hello,
Thank you for alerting us to this situation, please know that this type of incident does not meet our quality and delivery standards.
In order for us to offer you a solution as soon as possible, we invite you to make a request to our after-sales service by email at [email protected], attaching photos of the unusable item.
Have a nice day
Thank you for alerting us to this situation, please know that this type of incident does not meet our quality and delivery standards.
In order for us to offer you a solution as soon as possible, we invite you to make a request to our after-sales service by email at [email protected], attaching photos of the unusable item.
Have a nice day
A
Rating: 3 out of 5
Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.
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Response from Wesco
Hello,
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
C
Rating: 3 out of 5
Good products but unsatisfactory packaging, resulting in products arriving in poor condition.
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M
Rating: 3 out of 5
Good reception
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C
Rating: 1 out of 5
your packages arrived shattered with great difficulty in finding all the scattered material
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Response from Wesco
Hello,
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
E
Rating: 4 out of 5
Very good first order
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C
Rating: 4 out of 5
I really enjoyed my experience (2 purchases on the site and 5 different items in total I believe)
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S
Rating: 3 out of 5
When ordering products in stock. delivery in 3 weeks...
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely apologize for this undesirable delivery delay.
Unfortunately, we faced an unforeseen logistical issue beyond our control. This has extended our usual shipping times, and we are sorry for that.
We hope that despite this setback, you will trust Wesco again for your future purchases.
Have a nice day
Thank you for your feedback and we sincerely apologize for this undesirable delivery delay.
Unfortunately, we faced an unforeseen logistical issue beyond our control. This has extended our usual shipping times, and we are sorry for that.
We hope that despite this setback, you will trust Wesco again for your future purchases.
Have a nice day
M
Rating: 4 out of 5
The items match the description, the sales service is responsive. The items are carefully packaged, everything is functional.
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