Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Prices are attractive and delivery is fast. However, this year I am disappointed with the care taken in the shipment. A binder arrived cracked and will not be usable, and two notebooks arrived bent and dog-eared.
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Mairie De Robion -.
Rating: 4 out of 5
following a purchase from 11/07/2024
Very good products, quality, fast delivery, compliant with the catalog. Very satisfied.
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Creche A Tire D Aile -.
Rating: 4 out of 5
following a purchase from 24/06/2024
Very good.
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Benedicte B.
Rating: 4 out of 5
following a purchase from 11/07/2024
Very good product, very robust, true to the description, fast delivery, nothing to say.
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Maryline C.
Rating: 1 out of 5
following a purchase from 06/07/2024
Site is okay but not very intuitive.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are particularly attentive to comments regarding the user experience on our site (intuitiveness, ease of navigation...). We would be happy to learn more about the difficulties you encountered, so please feel free to write to us at [email protected]. Your feedback is valuable to help us identify areas for improvement and provide you with an even better experience during your next visit to our site. Have a nice day.
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Coline T.
Rating: 1 out of 5
following a purchase from 03/07/2024
ahhh
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
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Veronique J.
Rating: 4 out of 5
following a purchase from 03/07/2024
Quite fast. Good.
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Marie J.
Rating: 1 out of 5
following a purchase from 30/06/2024
A catastrophic packaging, bent, torn, and open boxes. As a result, two cardboard shelves were damaged. However, the product meets my expectations, but I had to use the replacement shelf immediately. No possibility of change for the future.
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Evelyne G.
Rating: 4 out of 5
following a purchase from 04/07/2024
Hello, Delivery by post, perfect, but after unpacking... not great.
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Micro Crèche -.
Rating: 4 out of 5
following a purchase from 17/05/2024
A small downside on the delivery because the last order was delivered to Mrs. Lemaire's mailbox, who had moved 3 days before. We could not retrieve our order until 10 days later. Our delivery address is correctly at the mailbox 'Familles rurales'. Thank you.
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Multi-Accueil Les Petits De La Source -.
Rating: 4 out of 5
following a purchase from 29/05/2024
Everything is OK.
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Relais Petite Enfance R.
Rating: 3 out of 5
following a purchase from 01/07/2024
Hello, The site is great, the speed of quotes is also good, and the products are of quality. However, deliveries need to be reviewed, as the tracking showed that the packages were delivered on an inaccurate date and time because they arrived the next day, and a signature was provided that is neither mine nor that of the community. I am waiting for a missing package, which I have no doubt will arrive soon. I have great confidence in your site and have never been disappointed. Best regards.
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Laetitia K.
Rating: 3 out of 5
following a purchase from 25/06/2024
We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Light and very practical
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Frederique L.
Rating: 4 out of 5
following a purchase from 21/06/2024
good
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Nadège R.
Rating: 4 out of 5
following a purchase from 14/05/2024
Very good, quality products but a bit long delivery time for this order (even if it ultimately arrived earlier than expected) because the product was not available. Moreover, I was not notified of the delivery, fortunately I was present...
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Communaute De Communes Du Haut L.
Rating: 4 out of 5
following a purchase from 12/06/2024
.....
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Accueil Périscolaire Le Grillon -.
Rating: 3 out of 5
following a purchase from 12/06/2024
Top quality. Fast delivery
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Johanne C.
Rating: 4 out of 5
following a purchase from 14/06/2024
Ps always found the products with the search or the category!
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Jean Marc H.
Rating: 1 out of 5
following a purchase from 23/05/2024
I received the boots ordered on May 31 with a manufacturing defect, I immediately sent a complaint, it is June 20 and I still have no response from them. Abused
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. Our customer service is aware of your complaint and has contacted you directly to provide a solution. We apologize for this inconvenience, especially since we have never received negative feedback on this product until now. In parallel, we have also forwarded your feedback to our quality department. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
F
Fatima B.
Rating: 1 out of 5
following a purchase from 07/06/2024
Not very responsive customer service, very disappointed.
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Cosette R.
Rating: 1 out of 5
following a purchase from 04/06/2024
Little or no information about delivery. Some items missing upon delivery but impossible to get information.
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Response from Wesco
Hello and thank you for sharing this situation with us. We are sorry that the delivery went this way and we apologize. We invite you to contact us at [email protected] so that our customer service can analyze the situation and take the necessary measures to provide you with a satisfactory solution. We hope you will give us a second chance to make a better impression and that you will renew your trust by coming back to visit us soon on wesco.fr. Have a nice day.
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Association C.
Rating: 1 out of 5
following a purchase from 24/05/2024
Delivery ok
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Response from Wesco
Hello, Your message does not match the rating given and cannot be published on our site. Thank you for your understanding.
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Joanna C.
Rating: 1 out of 5
following a purchase from 05/06/2024
Very dissatisfied with my item and the handling of my request by customer service.
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That’s why all our products meet current standards and are checked by our quality service before being listed on our site. In the event of a customer return following the purchase of a product, we obviously carry out a quality check directly in our stock and take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen, so please write to us at [email protected]. Furthermore, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Similarly, by choosing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants that practice particularly aggressive pricing. We hope that in light of these elements, you will recognize the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to visit us soon on our site. Have a nice day.
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Ludothèque Pinocchio -.
Rating: 4 out of 5
following a purchase from 29/05/2024
Good
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Diane D.
Rating: 3 out of 5
following a purchase from 28/04/2024
Some games are expensive and of mediocre quality
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
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Caroline C.
Rating: 4 out of 5
following a purchase from 27/05/2024
Very good delivery times
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Hélène M.
Rating: 4 out of 5
following a purchase from 23/05/2024
The material is good, of good quality
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Ccas L'arbresle- Eaje Pause Tend -.
Rating: 4 out of 5
following a purchase from 31/05/2024
Some problems at the time of validation. Order multiplied by mistake.
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Sivos Des 6 Communes Du Brionnais -.
Rating: 4 out of 5
following a purchase from 24/05/2024
Order received quickly
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Espace Camaieux - Centre Socio-Curturel -.
Rating: 3 out of 5
following a purchase from 26/04/2024
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
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Pauline B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Professional material but some equivalent products are cheaper elsewhere.
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Paul Arène -.
Rating: 3 out of 5
following a purchase from 11/05/2024
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
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Response from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
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Pamela R.
Rating: 4 out of 5
following a purchase from 29/05/2024
Products conforming and fast delivery
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Sabine A.
Rating: 4 out of 5
following a purchase from 29/05/2024
Very good quality products but a bit expensive for individuals (I am a childminder).
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Estelle M.
Rating: 3 out of 5
following a purchase from 04/05/2024
Good but some issues with delivery
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Finances M.
Rating: 4 out of 5
following a purchase from 22/05/2024
Very good quality
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Christelle V.
Rating: 3 out of 5
following a purchase from 20/05/2024
Fast shipping but no feedback on a reception issue...
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Maternelle Victor Hugo -.
Rating: 4 out of 5
following a purchase from 15/05/2024
Good
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Christine H.
Rating: 3 out of 5
following a purchase from 23/05/2024
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
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