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C
Rating: 4 out of 5
Delivery to the wrong place
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Review given below
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C
Rating: 4 out of 5
very satisfactory service from order to customer relationship. However, deplorable service from the delivery provider (chrono post)
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E
Rating: 3 out of 5
complicated for validation by municipal purchase order. I ended up sending the order by email
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S
Rating: 4 out of 5
I ordered a sandbox whose delivery was postponed several times. Fortunately, I was checking the site because I never received an email saying that the availability of the item was postponed to a later date. That's just the hitch
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F
Rating: 4 out of 5
Delivery by GLS on a Wednesday when school was closed. Package handed to 'a neighbor'... He only showed up more than eight days later, which forced us to make an unnecessary complaint in the end...
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C
Rating: 4 out of 5
It was not easy to know exactly when the furniture would be delivered but everything went well
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C
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Nothing to complain about
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P
Rating: 4 out of 5
Hello. Order received on time. They give a time frame and I received it on the first day. Thank you for your seriousness. Package impeccable. Keep it up. Best regards.
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C
Rating: 3 out of 5
We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.
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Response from Wesco
Hello and thank you for sharing your feedback. Indeed, the ball pit in question is no longer part of our product offering. It is a reference dating back to 2016 which has since undergone improvements and we are no longer able to provide spare parts for this specific reference. We are sorry for the inconvenience caused and assure you that if we could have provided you with a replacement solution, we would have done so without hesitation. Have a nice day.
I
Rating: 4 out of 5
The price is excessive...
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C
Rating: 3 out of 5
A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.
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P
Rating: 4 out of 5
....
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Response from Wesco
Hello, your comment does not provide any indication of your shopping experience and therefore cannot be published. Thank you for your understanding. Have a nice day.
L
Rating: 4 out of 5
Fast delivery, good products,
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R
Rating: 1 out of 5
The ordered tablets do not match our chairs at all and despite phone calls and emails, there has still been no return of the items, nor exchange, nor refund. Very dissatisfied +++
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Response from Wesco
Hello and thank you for sharing your situation with us. Our customer service has received your complaint and will address it within 48 hours so that a solution can be proposed to you. Given the public holidays that have followed one another at the beginning of May, our response times are a bit impacted. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. Have a nice day.
É
Rating: 4 out of 5
easy-to-use site, fast delivery. As for the sound animal lotto, it should be specified that a QR code is required!!!
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E
Rating: 4 out of 5
Happy that there are regular promotions
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D
Rating: 4 out of 5
Very good site
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M
Rating: 4 out of 5
Fast delivery. However, the ordered product is of poor quality. The chewable pendant crumbles after 2 weeks of use. It's shameful.
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K
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
N/A
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M
Rating: 4 out of 5
Following a delivery error, the after-sales service did not help us at all, we had to contact the carrier ourselves. Package lost on the dock, as of now there is still one item missing that wesco claims to have delivered. But this is not at all in our possession.
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A
Rating: 1 out of 5
Disappointing. 2 beds ordered but only one received....and I am made to understand that this is not possible! Proof in hand, weight of the package for only 1 bed, wesco is acting in bad faith, stuck on the number of packages delivered and not on the products ordered! Unbelievable! I should have ordered from Amazon. Never had a problem with them.
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Response from Wesco
Hello and thank you for sharing your feedback here. We regret this situation and sincerely apologize. Our customer service is currently shipping the missing bed. We hope you will give us a second chance to make a better impression by returning later to wesco.fr. Have a nice day.
D
Rating: 4 out of 5
Hello, nice site, fast delivery, the paper is beautiful with nice colors, I could have given 5 stars but the packaging was completely torn, the paper was loose and some sheets were wrinkled, too bad. I would still recommend as soon as I need it. Thank you
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N
Rating: 3 out of 5
I had to call to get news about our order that was not arriving
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We apologize for the delivery delay which took longer than initially announced. Your order contained a temporarily out-of-stock product. This product was shipped to you as soon as it was restocked. We hope you won't stop at this single experience and that you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
E
Rating: 4 out of 5
Easy to order, wide selection, fast delivery.
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N
Rating: 4 out of 5
Great choice of quality products - but beware, returns are at your expense!
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C
Rating: 4 out of 5
Hello, the material is good, however, the delivery took place before the opening at 2 PM and the delivery person left the packages in the street.
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A
Rating: 4 out of 5
Easy to use
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R
Rating: 3 out of 5
Fast order
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C
Rating: 4 out of 5
Perfect overall
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I
Rating: 1 out of 5
LKIT BABImodules MINI Nature Very poor quality KIT BABImodules MINI Nature I will return it Chinese manufacturing very small size module Not suitable for a child aged 1 to 2 years and not recommended for a nursery Not compliant with the image
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Response from Wesco
Hello and thank you for sharing your point of view. Upon reading your comment, we would like to clarify a few points to avoid misleading future buyers. Our motor skills modules are manufactured in France in Sarthe and Deux-Sèvres by teams of leatherworkers with recognized expertise for many years. Our products are checked at all stages to ensure a high level of quality and comply with current safety standards. In the event of a proven quality issue, we invite you to submit a complaint to our customer service at [email protected] specifying the problem encountered and attaching photos. Finally, we remind you that in the product sheet we clearly specify the dimensions of the product, the use for which it was designed ("Small dimension version of our BABImodules, the MINIS were specially designed to fit small spaces or to quickly set up a motor skills course in a multi-use space") and that this information is supported by visuals and videos in real situations with children aged 1 to 3 years. If you have a sufficiently large space in your structure to accommodate a motor skills course, we advise you to turn to our emblematic BABIMODULES range. Finally, if you need advice on our different ranges before placing an order, don't forget that there are various options available to contact our customer service (https://www.wesco.fr/services-client.html): online chat on our site, phone call at 05 49 800 166. Have a nice day.
R
Rating: 4 out of 5
Site a bit messy.
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Response from Wesco
Hello and thank you for your feedback regarding your experience using our site. In order to help our teams improve navigation, could you tell us which aspect you encountered difficulty with?
C
Rating: 3 out of 5
Moderately satisfied
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J
Rating: 4 out of 5
Recommended site for early childhood. Quality is very often there.
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N
Rating: 4 out of 5
Very fast and the item well protected.
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A
Rating: 4 out of 5
First order, easy navigation, fast delivery.
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K
Rating: 4 out of 5
Delivery was scheduled for a day when I was not available. It was specified on the order, I had to call to reschedule.
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H
Rating: 4 out of 5
Quality items, well packaged, well-constructed site. Thank you Wesco. Mediocre delivery from DHL with tracking information not provided in 3 steps.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your trust and loyalty to Wesco. We are particularly pleased to read your satisfaction regarding the quality of our products and our site. This values the work and commitment of our teams on a daily basis. However, we regret that the delivery tarnished this very positive feedback. We will forward your delivery experience to the logistics service, which will take the necessary steps with the concerned carrier to clarify any potential technical issues with the tracking of packages. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.