English 
Français 
Italiano 
Deutsch 
Nederlands 
V
Rating: 4 out of 5
Nothing to report from a particular perspective.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Navigation on the site is not always easy, I had to call.
Translated reviews
A
Rating: 4 out of 5
The delivery took place earlier than I had requested, as I was away from home. Fortunately, the delivery person came back when I returned, as I would not have been able to pick it up at the agency.
Translated reviews
L
Rating: 4 out of 5
not always very intuitive. did not work several times.
Translated reviews
Response from Wesco
Hello and thank you for this feedback. To improve our services, could you tell us what aspect you encountered a blockage? Thank you in advance.
A
Rating: 4 out of 5
simple and readable
Translated reviews
B
Rating: 4 out of 5
Variety of choices and quality products, it's a shame that the price is high regardless of the item, which significantly impacts the budget of nurseries, limiting the possibility of buying few items due to high prices. Otherwise, top quality!
Translated reviews
B
Rating: 4 out of 5
FAST
Translated reviews
R
Rating: 3 out of 5
Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.
L
Rating: 4 out of 5
All operations went smoothly. Choice of catalog, ordering, delivery, customer service contact. It's a shame that discounts are not applied over time with orders; loyalty is not rewarded.
Translated reviews
A
Rating: 4 out of 5
Free delivery faster than expected, so very good
Translated reviews
M
Rating: 4 out of 5
Practical
Translated reviews
I
Rating: 3 out of 5
Good Wesco product but big delivery problem!! Exorbitant price for a poor service
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.
M
Rating: 4 out of 5
Correct order and conforms to the description
Translated reviews
F
Rating: 4 out of 5
Careful shipping
Translated reviews
C
Rating: 4 out of 5
Order conforms to my expectations.
Translated reviews
-
Rating: 4 out of 5
It is a pity that the delivery company left the package in front of the door. Fortunately, we found it the next day, but it could have been stolen.
Translated reviews
M
Rating: 3 out of 5
Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Very good materials, fast delivery. Just the sensory tiles are really small despite the measurements, the photo is not representative.
Translated reviews
F
Rating: 3 out of 5
I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
P
Rating: 1 out of 5
Initial order from 23/12/24 delivered in 3 parts! The last item received was invoiced on 09/03/24 and delivered on 13/03/24 but at a rate dating from before February 2024!!! And I am told that this is normal! The unavailability of items is not my fault. If the price decreased in February 2024, why was the March billing not based on the new February rate? Incomprehensible!
Translated reviews
S
Rating: 1 out of 5
too long delay, hotline impossible to reach for advice on products, no refund but a credit note
Translated reviews
J
Rating: 4 out of 5
Very good.
Translated reviews
E
Rating: 3 out of 5
I am still waiting for a response from customer service regarding the receipt of a broken toy
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.
S
Rating: 4 out of 5
A great site, but the prices are not accessible to everyone.
Translated reviews
F
Rating: 4 out of 5
We received this order quickly.
Translated reviews
P
Rating: 4 out of 5
It's a shame that we have to have the equipment delivered when we are passing through Cerizay!!!! This would avoid shipping costs.
Translated reviews
A
Rating: 3 out of 5
I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.
S
Rating: 4 out of 5
The order was sent quickly. It’s very pleasant. Thank you. The only downside I find with the furniture is that the instructions lack precision. The boards could be numbered for better readability. Otherwise, I am very satisfied with the site and the furniture.
Translated reviews
M
Rating: 4 out of 5
Perfect except for the notepad with a title that does not correspond to the item.
Translated reviews
J
Rating: 3 out of 5
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
Translated reviews
C
Rating: 3 out of 5
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
Translated reviews
S
Rating: 1 out of 5
The package was sent over my gate in the rain.... very disappointed
Translated reviews
Response from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
V
Rating: 4 out of 5
You are doing an excellent job, well done!
Translated reviews
A
Rating: 1 out of 5
I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
E
Rating: 4 out of 5
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
Translated reviews
V
Rating: 4 out of 5
Good
Translated reviews
N
Rating: 3 out of 5
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
H
Rating: 1 out of 5
1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.
E
Rating: 4 out of 5
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
P
Rating: 4 out of 5
The product was found without any problem and corresponds to our request.
Translated reviews