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P
Rating: 3 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Wesco is a very good site for purchasing products related to early childhood. I am a childminder and I greatly appreciate your products. The only thing that might be a hindrance for us early childhood professionals is your prices. It might be good to consider making an offer for us and especially to see about creating a loyalty card.
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Response from Wesco
Hello and thank you for your loyalty and trust in the Wesco brand. It is always a pleasure for us to read our customers' satisfaction, and it only strengthens the commitments made in our CSR policy. To answer your question, we offer a Wesco Club that you can discover here: https://www.wesco.fr/clubs-avantages-wesco.html. On the agenda: exclusive benefits (free shipping, private sales...) that you can benefit from throughout the year! Remember to join this program during your next order. We look forward to seeing you again soon on wesco.fr, and we wish you a great day!
A
Rating: 1 out of 5
Does not work.
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Rating: 4 out of 5
.....
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S
Rating: 4 out of 5
Sometimes difficult to realize the dimensions or thicknesses. If there is ever a mistake, the return is easy.
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C
Rating: 1 out of 5
Product poorly packaged (just plastic) pierced by a nail. Customer service has not responded for a week.
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Response from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize for the problem encountered and we offer our sincerest apologies. Our customer service is proceeding today with a new shipment of the product as a replacement. We thank you in advance for your patience and understanding while waiting to receive the product again. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Order received today, but the little comment left to wesco during the order was not communicated to the delivery person! Fortunately, the very kind delivery person came back another day! Order well packaged, thank you wesco, see you soon.
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M
Rating: 4 out of 5
Order received today, but not within the requested time slots! Fortunately, a great delivery person was willing to come back to my place!! Order well packaged, everything is ok! Thank you WESCO, see you soon Mrs. Estremo.
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L
Rating: 3 out of 5
Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)
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C
Rating: 4 out of 5
Quick response from Customer Service, delivery deadlines respected.
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R
Rating: 4 out of 5
Site well informed of the delivery delay with the possibility to cancel the order, delivery ok.
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D
Rating: 4 out of 5
Very good site for equipment despite some products being a bit expensive.
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N
Rating: 4 out of 5
Good products and a variety of choices.
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A
Rating: 4 out of 5
The site is pleasant, easy to use. The delivery is impeccable, products well packaged in a sturdy box, fast delivery after the order.
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N
Rating: 4 out of 5
It's not very easy to search for what you want, you struggle a bit but with patience you eventually find it, proof we ordered.
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A
Rating: 1 out of 5
Tricycle arrived with a warped front wheel and a broken plastic part, return request made to customer service 5 days ago and unsuccessful phone call. Our request has still not been processed and we have no information... Given the price of the tricycle, it's shameful!! Better to buy another model elsewhere, run away.
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E
Rating: 4 out of 5
The chair is perfect. However, the delivery time was quite long.
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J
Rating: 4 out of 5
Delivery was ahead of schedule even though I had chosen a time slot for organizational reasons, but no problem in the end. The only issue was some small cuts on a plastic part of a cot that do not hinder its use but are not great considering the price.
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N
Rating: 4 out of 5
The sofa is very good, however the quality of the fitted sheet is
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J
Rating: 4 out of 5
Good navigation on the site. Shipment as expected. Customer service is attentive and efficient. Perfect. The only small less positive criticism: unnecessary overpacking.
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L
Rating: 3 out of 5
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
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Response from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.
M
Rating: 4 out of 5
Being able to compare products.
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M
Rating: 4 out of 5
Perfect. It's what I wanted for my class to complement the materials I already had.
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V
Rating: 3 out of 5
Major delivery issues: orders delivered in duplicates or even triples for many orders.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
B
Rating: 4 out of 5
Nothing to report, except for the delivery time being a bit longer than expected.
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M
Rating: 4 out of 5
Easy to use.
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I
Rating: 4 out of 5
This is my first order. Not disappointed but a bit long for delivery.
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V
Rating: 3 out of 5
No response from customer service regarding a wrong item.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
S
Rating: 4 out of 5
Impeccable
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S
Rating: 4 out of 5
Products of fairly good quality and at least compliant. A bit expensive and not many sales.
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G
Rating: 3 out of 5
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
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Response from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
P
Rating: 4 out of 5
Good but what to do when there is breakage (plates)
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A
Rating: 3 out of 5
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
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S
Rating: 4 out of 5
Delayed delivery, too bad it was for Christmas.
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H
Rating: 3 out of 5
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
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C
Rating: 4 out of 5
Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.
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C
Rating: 4 out of 5
Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.
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X
Rating: 1 out of 5
I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.
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Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
C
Rating: 4 out of 5
correct
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A
Rating: 3 out of 5
...??
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