Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3 and 4 stars

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Pascale M.

Published on 26/12/2023 à 14h50 following a purchase from 11/12/2023

Product as described and delivered on time

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Natacha D.

Published on 25/12/2023 à 19h17 following a purchase from 29/11/2023

I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.

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Response from Wesco Published on 02/01/2024

Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.

Stephanie L.

Published on 24/12/2023 à 13h57 following a purchase from 16/12/2023

Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.

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Response from Wesco Published on 02/01/2024

Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.

Leonie G.

Published on 21/12/2023 à 21h47 following a purchase from 12/12/2023

Smaller than it seems

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Response from Wesco Published on 22/12/2023

Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.

Popy B.

Published on 21/12/2023 à 20h55 following a purchase from 12/12/2023

I received the broken chest, I request a refund, you send me 2 documents, one telling me that I need to return the damaged goods at my expense, so 13.90 euros. With a label to stick on the package to send it back to you, which I did on Wednesday 20/12/2023 in the evening, and the next day I receive a message saying that it is not necessary given the photos I sent you, and that you will send me a chest. So in all this, it costs me, I want to send you all the proof of your letter and my shipment to Chronopost, as by chance, [email protected] tells me that my message is refused. Thank you Wesco, very disappointed.

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Jean-Philippe B.

Published on 20/12/2023 à 15h19 following a purchase from 30/10/2023

Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.

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Xavier D.

Published on 19/12/2023 à 22h35 following a purchase from 09/12/2023

Few embossed cards

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Sébastien C.

Published on 19/12/2023 à 13h18 following a purchase from 02/12/2023

Quality of products is top but the delivery packaging is not great

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Emile Lafortune Chez Jack R.

Published on 18/12/2023 à 14h13 following a purchase from 04/12/2023

Impossible to get information about packaging before ordering. It was important for us, it forced us to reduce the order of several items that we are looking for elsewhere🤷‍♂️

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Multi Accueil -.

Published on 18/12/2023 à 11h13 following a purchase from 28/11/2023

good

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Anne-Gaëlle L.

Published on 18/12/2023 à 10h28 following a purchase from 03/12/2023

Fast delivery and product as I wanted.

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Roselyne R.

Published on 18/12/2023 à 10h01 following a purchase from 04/12/2023

nothing to complain about; we find many unusual and interesting things on your site the delivery went well; for once we dealt with a very nice delivery person.

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Jean Philippe H.

Published on 17/12/2023 à 09h55 following a purchase from 30/11/2023

Store that I recommend

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Dominique P.

Published on 13/12/2023 à 21h00 following a purchase from 01/12/2023

Delivery time respected, nice box, top articles!

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Karine M.

Published on 13/12/2023 à 17h11 following a purchase from 04/12/2023

I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.

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Response from Wesco Published on 14/12/2023

Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.

Sandra B.

Published on 11/12/2023 à 11h28 following a purchase from 23/11/2023

Delivery quite fast.

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Laurence L.

Published on 10/12/2023 à 16h08 following a purchase from 27/11/2023

Delivery time in accordance with the expected time. Package received in perfect condition (a lot of care regarding the packaging).

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Nicole L.

Published on 10/12/2023 à 14h30 following a purchase from 22/11/2023

Packaging a bit too large, but no problem.

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Cécile B.

Published on 09/12/2023 à 17h17 following a purchase from 20/11/2023

Order and delivery very good. The site is good but I sometimes have trouble finding specific items (very selective keywords). I had to go through a search engine to click on the Wesco site for the item I was looking for.

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Response from Wesco Published on 11/12/2023

Hello and thank you for your feedback. To improve our site, we would like to know which item you had difficulty with? Thank you for your constructive feedback on this matter. See you soon on wesco.fr.

Gisele L.

Published on 06/12/2023 à 20h46 following a purchase from 20/11/2023

I ordered because I knew the company from orders made in nurseries. Now that I am at home, I continue to order, even if sometimes the price limits me.

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Halte Garderie Gribouille -.

Published on 06/12/2023 à 15h55 following a purchase from 21/11/2023

Easy navigation.

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Sylvie P.

Published on 06/12/2023 à 09h11 following a purchase from 22/11/2023

Practical, I really like the possibility of creating a quote.

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Nelly P.

Published on 05/12/2023 à 20h14 following a purchase from 24/11/2023

The products are perfect. I just regret that with an order of over 150€, we still have to pay shipping costs. You could offer them for a certain order amount.

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Response from Wesco Published on 08/12/2023

Hello and thank you for your feedback. On our site, shipping costs are free from 250€. You can find all the information related to delivery in our General Terms and Conditions of Sale. See you soon on our site, have a nice day.

Thomas B.

Published on 05/12/2023 à 18h32 following a purchase from 22/11/2023

Dense but complete site

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Agnes B.

Published on 05/12/2023 à 12h02 following a purchase from 13/11/2023

Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.

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Julie G.

Published on 05/12/2023 à 10h39 following a purchase from 16/11/2023

I am not a fan, not very practical!

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Response from Wesco Published on 08/12/2023

Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.

Celine H.

Published on 05/12/2023 à 09h26 following a purchase from 21/11/2023

I am missing an item from my order. I made a complaint and I have not received any news to date.

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Response from Wesco Published on 07/12/2023

Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 03/12/2023 à 19h16 following a purchase from 07/09/2023

Very good

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Liliane G.

Published on 30/11/2023 à 21h06 following a purchase from 21/11/2023

Pleasant and easy-to-use site

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Acheteur Vérifié

Published on 29/11/2023 à 14h47 following a purchase from 03/11/2023

Clear and pleasant website; received the requested material on time.

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Bouchra E.

Published on 26/11/2023 à 13h02 following a purchase from 19/11/2023

Very clear, and well presented.

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Laetitia N.

Published on 22/11/2023 à 14h18 following a purchase from 15/11/2023

Received package opened

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Response from Wesco Published on 23/11/2023

Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.

Patrick D.

Published on 21/11/2023 à 10h37 following a purchase from 06/11/2023

Nothing to report. Except for the choice of the shipping date - The package was shipped before the requested date. It would have been preferable not to offer this option, hence my rating of 4 out of 5. The rest is very good.

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Acheteur Vérifié

Published on 18/11/2023 à 21h57 following a purchase from 02/11/2023

hello, quick, efficient order.

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Acheteur Vérifié

Published on 18/11/2023 à 13h55 following a purchase from 04/11/2023

nothing to report

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Acheteur Vérifié

Published on 15/11/2023 à 14h56 following a purchase from 31/10/2023

The hedgehog balls are not inflated enough. They are soft. A bit disappointed...

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Acheteur Vérifié

Published on 15/11/2023 à 11h47 following a purchase from 31/10/2023

Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!

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Response from Wesco Published on 16/11/2023

Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 12/11/2023 à 13h50 following a purchase from 23/10/2023

Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.

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Response from Wesco Published on 13/11/2023

Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.

Acheteur Vérifié

Published on 09/11/2023 à 10h24 following a purchase from 02/11/2023

Very well, it's a shame there weren't a bit more

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Acheteur Vérifié

Published on 09/11/2023 à 09h52 following a purchase from 12/10/2023

Well-designed site allowing for almost real-time quotes, possibility to search by catalog reference.

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