Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
Translated reviews
Response from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
It's a shame that not all products from the order arrive at the same time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2023
Thank you for stopping to note everything, otherwise very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Hello, I am very satisfied with my items, they meet my expectations. However, I was asked to choose a delivery date and it was not respected! I was absent and luckily my neighbors are lovely, as my packages were bulky. Additionally, the bag for my mats and my structure was torn. Best regards, Isabelle
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2023
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2023
Easy ordering on the site, correct responsiveness, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
Interesting site, however I find the descriptions of some products quite basic. This is the case for board games where the game mechanics are not always clear. Small videos would be interesting.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
Quality products and very fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2023
Packaging box damaged and open. Defective item.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2023
Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2023
Very good products. Too bad that the assembly service cannot be reserved when ordering online (cf Ikea, Conforama) even if they are external providers.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
Easy to use site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2023
Fast but some items a bit expensive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
Quality items overall, unfortunately the prices are too high for regular purchases.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2023
Very sturdy column, the color variations are great, the little fish are super because the tail is flexible. The only regret is the noise of the motor, the fact that there are air bubbles moving. Convenient switch to turn it on, but it would have been nice if the system was the same as the jellyfish aquarium without bubbles and noise.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2023
Still haven't received the order, we needed it for the holidays.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
A lot of products. Good quality-price ratio. Too bad about the delivery price.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Delay in deliveries
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2023
fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
I still haven't been delivered and there's no way to know where it is, shameful.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
good site, we find a lot of good quality materials, the downside is that the products are expensive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Order and account creation quick and efficient, fast shipping as well, very good. However, there was a problem with the description of the purchased product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
fast and efficient
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2023
very good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2023
I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!
Translated reviews
Response from Wesco
Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2023
No problem + very responsive service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2023
Very good site but quite expensive, there should be discounts for childminders.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2023
Transaction without problems but catalog with high prices
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2023
Clear to use
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2023
Not too complex
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2023
Impossible to search for an item in the search bar. I always have to go through reference
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2023
You can easily find what you are looking for
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2023
Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2023
I find the prices exaggerated.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2023
The delivery was the problem because they only had daily time slots without precise hours, it is impossible to take a day off just to receive a package. I went myself to Rungis to pick up the package directly from the carrier even though I paid for delivery. The packaging cover was torn, fortunately the package was not damaged.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2023
Very good, I would like the products to be more associated. For example, when we are in the cribs, that sheets, screens, etc. are offered, it would save time.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2023
Disappointment regarding the delivery. To date, the horse has been delivered but not the cover
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 