Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 19/08/2023 à 10h55 following a purchase from 03/08/2023

The search bar is not practical

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Acheteur Vérifié

Published on 16/08/2023 à 10h04 following a purchase from 26/07/2023

NSPP.

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Acheteur Vérifié

Published on 15/08/2023 à 10h33 following a purchase from 01/08/2023

Simple, clear, and well-stocked

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Acheteur Vérifié

Published on 12/08/2023 à 10h40 following a purchase from 30/07/2023

Very good, as a childminder, it is with great interest and pleasure that I discover your products.

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Acheteur Vérifié

Published on 11/08/2023 à 20h52 following a purchase from 06/07/2023

Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.

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Acheteur Vérifié

Published on 10/08/2023 à 16h11 following a purchase from 02/08/2023

Fast delivery, too bad not to have received a gift with an invoice over 600 euros, it is necessary to reward loyal customers

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Response from Wesco Published on 17/08/2023

Hello and thank you for taking the time to leave us a review. We are sorry to read your disappointment, especially since we offer a loyalty program on our site called WESCO Advantage Clubs. By joining one of our Advantage Clubs, you benefit throughout the year from exclusive advantages to reward your loyalty to WESCO: free shipping, vouchers, access to private sales... We sincerely regret that you missed this opportunity during your order. We still hope that you will remain loyal to us and that we will have the opportunity to see you again soon on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 10/08/2023 à 11h50 following a purchase from 27/07/2023

Very good. Careful packaging but, on the other hand, much too large compared to the products in my order.

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Response from Wesco Published on 11/08/2023

Hello, thank you for taking the time to leave a review and for your positive feedback regarding our products and their packaging. Regarding its size, several criteria come into play when choosing the shipping packaging, such as the number of products, their format, and their level of fragility. For your order, the fragility of the creative leisure items did not allow us to consider another option. With a view to continuous improvement, our logistics team is questioning daily to find new packaging solutions that combine low carbon impact and resistance to protect our products during transport. We hope that upon use, our products will continue to fully satisfy you and that we will have the pleasure of seeing you again soon at www.wesco.fr. Have a nice day

Acheteur Vérifié

Published on 09/08/2023 à 06h51 following a purchase from 31/07/2023

Product easy to find, the site is pleasant

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Acheteur Vérifié

Published on 07/08/2023 à 09h51 following a purchase from 04/07/2023

Good. Perfect.

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Acheteur Vérifié

Published on 02/08/2023 à 10h35 following a purchase from 19/07/2023

I know the quality of Wesco, but when you receive modules with screws that were loose in the box. Too bad. Moreover, I sent a message to customer service because when screwing the 4 corners of the front face without a module, the screws were too long and damaged the front. Still no news from them. Very disappointed given the price we pay for quality. To be continued

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Response from Wesco Published on 04/08/2023

Hello, thank you for taking the time to share your experience with us. We also appreciate your recognition of the quality of our products. We understand your disappointment regarding the preparation of this package, which did not meet Wesco's quality commitments. We sincerely apologize for this unfortunate experience. Our customer service is doing its best during this summer holiday period to respond as quickly as possible. They recently informed you that our quality teams are conducting a check on the product in question, in order to take the necessary measures to prevent this situation from happening again, namely to verify if the screws associated with this product need to be changed. Our customer service will get back to you as soon as they are able to provide you with an answer. We remain at your disposal and hope that you will trust us again by visiting us at www.wesco.fr. Have a nice day

Acheteur Vérifié

Published on 31/07/2023 à 09h44 following a purchase from 14/07/2023

The packaging poses a problem for me. Why not package like mattresses under vacuum?

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Acheteur Vérifié

Published on 30/07/2023 à 12h33 following a purchase from 06/07/2023

More photos of the items would be good, like once opened...

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Acheteur Vérifié

Published on 29/07/2023 à 20h01 following a purchase from 30/06/2023

Nice and easy to manage site. If only the quotes... not easy to realize!

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Acheteur Vérifié

Published on 29/07/2023 à 12h02 following a purchase from 15/07/2023

Good, a bit hard though.

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Acheteur Vérifié

Published on 25/07/2023 à 10h14 following a purchase from 12/07/2023

SPEED OF TIME BETWEEN ORDER AND DELIVERY.

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Acheteur Vérifié

Published on 24/07/2023 à 22h30 following a purchase from 11/07/2023

Customer service reacts quickly but disappointed by 2 products.

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Acheteur Vérifié

Published on 24/07/2023 à 12h57 following a purchase from 15/07/2023

Very practical site, we find quite a lot for babies and children.

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Acheteur Vérifié

Published on 24/07/2023 à 12h12 following a purchase from 22/06/2023

Nothing to report, it's good.

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Acheteur Vérifié

Published on 18/07/2023 à 23h28 following a purchase from 10/07/2023

Fast delivery

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Acheteur Vérifié

Published on 15/07/2023 à 10h15 following a purchase from 02/07/2023

Hello, the size of the bed is very small.

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Acheteur Vérifié

Published on 14/07/2023 à 16h33 following a purchase from 30/06/2023

The product I wanted was supposed to be available in April, then May, then June. Yet it is French-made. I set an alert to be informed of its availability, but I did not receive it. Luckily, I was regularly checking the site.

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Acheteur Vérifié

Published on 14/07/2023 à 13h10 following a purchase from 02/07/2023

Fast delivery. Simple order. Product in accordance with the description. Product with a slight defect. No response from customer service...

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Acheteur Vérifié

Published on 13/07/2023 à 16h51 following a purchase from 05/07/2023

Navigation a bit complicated on a mobile always returns to the homepage.

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Acheteur Vérifié

Published on 12/07/2023 à 13h14 following a purchase from 26/06/2023

Good.

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Acheteur Vérifié

Published on 10/07/2023 à 15h19 following a purchase from 03/07/2023

Disappointed, damaged product

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Acheteur Vérifié

Published on 09/07/2023 à 12h25 following a purchase from 02/07/2023

Very good

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Acheteur Vérifié

Published on 07/07/2023 à 07h58 following a purchase from 29/06/2023

The navigation on the site is a bit slow for my taste. My order arrived safely within the deadlines. I regret that one of the sandbags was punctured as all the items are now dirty..

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Acheteur Vérifié

Published on 06/07/2023 à 14h43 following a purchase from 28/06/2023

I did not receive the package

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Acheteur Vérifié

Published on 04/07/2023 à 10h09 following a purchase from 16/06/2023

Very good. Just make sure to check the dimensions of the items... ^^

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Acheteur Vérifié

Published on 03/07/2023 à 15h16 following a purchase from 20/06/2023

correct

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Acheteur Vérifié

Published on 03/07/2023 à 14h23 following a purchase from 23/06/2023

Two boxes were open, and some product packaging was torn, however, all ordered products were delivered.

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Acheteur Vérifié

Published on 02/07/2023 à 10h04 following a purchase from 19/06/2023

Overall the items are good

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Acheteur Vérifié

Published on 29/06/2023 à 19h40 following a purchase from 14/05/2023

No time slot for delivery. It went well in the end but assembling the furniture was not easy and a bag of bolts was missing! The wheels are not attached to the furniture, in short, finishing touches need to be reviewed...

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Acheteur Vérifié

Published on 28/06/2023 à 10h14 following a purchase from 06/06/2023

Product normally available and delivery much later!

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Acheteur Vérifié

Published on 27/06/2023 à 10h25 following a purchase from 13/06/2023

Good site. Fast.

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Acheteur Vérifié

Published on 26/06/2023 à 16h36 following a purchase from 12/06/2023

The site is very good but the sit-stand chair, it's not clear that it doesn't have wheels.

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Acheteur Vérifié

Published on 26/06/2023 à 15h19 following a purchase from 19/06/2023

Mediocre quality!

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Acheteur Vérifié

Published on 25/06/2023 à 12h40 following a purchase from 12/06/2023

Out of stock at Intermarché so it helped us a lot. The quality of the diapers remains the same. The only downside is that they are sold in packs of three.

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Acheteur Vérifié

Published on 22/06/2023 à 20h29 following a purchase from 08/06/2023

Very good

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Acheteur Vérifié

Published on 22/06/2023 à 08h57 following a purchase from 14/06/2023

Very practical site and impeccable product quality, however delivered quickly but in completely defective packaging that didn't even protect the chair, which is very unfortunate.

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