Customer reviews of Wesco

Hello and thank you for taking the time to explain your situation. We regret that the delivery of your order did not go smoothly and we sincerely apologize for the inconvenience caused. We are forwarding the information to the concerned carrier so that this situation does not happen again in the future. We hope that the products ordered meet your satisfaction and that we will have the pleasure of seeing you again soon on www.wesco.fr. Have a nice day.

Hello, thank you for taking the time to give us feedback. To help us improve, could you detail the points that you found disappointing in your navigation? We look forward to seeing you again on our site.

Hello and thank you for taking the time to leave a review. In the technical specifications of the product sheet, we clearly state that the balloons are delivered uninflated. This way, the balloons weigh less and space is optimized in the package, which is quite beneficial for the carbon footprint. We regret that you missed this information at the time of purchase. With the help of a pump or a mini compressor, the balloons should be quickly usable by children. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry that you encountered difficulties on our site. We invite you, if you wish, to explain the problem to us more specifically by writing to [email protected]. In a logic of continuous improvement, we want to know more to correct any dysfunction. We are pleased to read that the rest of the ordering process went smoothly. We hope that your order fully satisfies you and that you will come back to see us soon on www.wesco.fr. Have a nice day.

Hello and thank you for bringing this information to our attention. Indeed, the delivery person lacked communication, and this could have been detrimental. We regret this situation, which tarnishes our image and calls into question all the seriousness we put into the preparation and delivery of each order. We are reporting this issue to the concerned carrier so that the situation does not happen again in the future. We thank you for your loyalty and hope to have the opportunity to see you again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. The choice of shipping packaging depends on several criteria: number of products and their dimensions, level of fragility... Moreover, we systematically adjust the height of the package according to the contents to avoid any unnecessary air transport. Before being sealed, packages are automatically calibrated by a machine that cuts to the right height. In the case of your order, given the fragility of the creative leisure items, the size of certain papers, and the number of references ordered, we could not opt for a mailbox package. In accordance with our CSR policy, our logistics team is engaged in a process of continuous improvement and regularly reflects on proposing more environmentally friendly packaging solutions. We are therefore looking for the right balance between a solution with the lowest possible carbon impact and one that is sufficiently resistant to protect our products from potential hazards during transport. We sincerely thank you for your loyalty and hope to have the pleasure of seeing you again very soon on www.wesco.fr. Have a nice day.

Hello and thank you for sharing your feedback with us. WESCO places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. This information has been passed on to the carrier to prevent it from happening again. We hope that your loyalty to WESCO will not be affected and we would be very happy to see you again next time on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.

Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to write to us. We are sorry to read about your disappointment. We understand your dissatisfaction; however, our General Terms of Sale state that delivery is made to the foot of the door (building or house). The delivery drivers are therefore not authorized to deliver upstairs. Despite the delivery, we hope that the products ordered bring you complete satisfaction and that you will give us a second chance by visiting us again soon at www.wesco.fr. Have a nice day.