Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 24/02/2023 à 08h45 following a purchase from 10/02/2023

Delivery on time.

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Acheteur Vérifié

Published on 23/02/2023 à 15h53 following a purchase from 02/02/2023

Too bad we can't place an order by phone.

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Acheteur Vérifié

Published on 23/02/2023 à 11h13 following a purchase from 03/02/2023

Nothing to complain about, responsive and professional customer service. Navigation on the site via phone is a bit complicated if searching for an item using the search bar, it's better to use the menu.

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Acheteur Vérifié

Published on 23/02/2023 à 09h48 following a purchase from 16/02/2023

Haven't tried yet, but the quality seems to be there.

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Acheteur Vérifié

Published on 21/02/2023 à 14h38 following a purchase from 30/01/2023

Good customer service! My items that were too small were taken back without difficulty.

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Acheteur Vérifié

Published on 21/02/2023 à 09h31 following a purchase from 03/02/2023

Compliant.

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Acheteur Vérifié

Published on 20/02/2023 à 17h25 following a purchase from 30/01/2023

The store sells quality products, at least for the item I ordered. However, the delivery service is not. Nevertheless, I think I will probably place other orders on the site.

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Acheteur Vérifié

Published on 20/02/2023 à 07h49 following a purchase from 07/02/2023

Clear and well-stocked site.

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Acheteur Vérifié

Published on 18/02/2023 à 19h16 following a purchase from 01/02/2023

For my job, I was looking for barriers to delimit different spaces. Among various sites, Wesco's caught my attention. The only negative point is that when ordering, I noted the receipt for February 20. This instruction was not respected.

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Acheteur Vérifié

Published on 18/02/2023 à 13h17 following a purchase from 08/02/2023

The site is clear, but we cannot see user reviews on the purchased items, which is quite useful!

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Acheteur Vérifié

Published on 16/02/2023 à 13h58 following a purchase from 07/02/2023

good

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Acheteur Vérifié

Published on 16/02/2023 à 11h09 following a purchase from 03/02/2023

Too bad the prices are not indicated

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Acheteur Vérifié

Published on 13/02/2023 à 17h15 following a purchase from 05/02/2023

Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!

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Acheteur Vérifié

Published on 13/02/2023 à 13h47 following a purchase from 31/01/2023

A bit tricky to find what you are looking for

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Acheteur Vérifié

Published on 12/02/2023 à 09h07 following a purchase from 28/01/2023

Meets my expectations

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Acheteur Vérifié

Published on 11/02/2023 à 15h19 following a purchase from 23/01/2023

The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.

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Acheteur Vérifié

Published on 09/02/2023 à 14h32 following a purchase from 20/01/2023

Order not received although it is noted as delivered to my mailbox.

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Acheteur Vérifié

Published on 08/02/2023 à 10h28 following a purchase from 31/01/2023

The site is very good, products are easy to find.

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Acheteur Vérifié

Published on 08/02/2023 à 09h07 following a purchase from 26/01/2023

Box delivered very damaged, to report to the carrier.

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Response from Wesco Published on 09/02/2023

Hello and thank you for bringing this information to our attention. We are sorry that your order was mishandled during delivery while our teams pay great attention during preparation. We will immediately notify the concerned carrier so that this does not happen again in the future. This situation remains independent of our will and we hope that you will still come back to see us on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 06/02/2023 à 17h20 following a purchase from 30/01/2023

The only downside is the delivery for which we have no information about the delivery date

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Acheteur Vérifié

Published on 05/02/2023 à 16h28 following a purchase from 29/01/2023

Very well done

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Acheteur Vérifié

Published on 03/02/2023 à 15h22 following a purchase from 18/12/2022

I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...

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Acheteur Vérifié

Published on 01/02/2023 à 19h44 following a purchase from 30/12/2022

Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.

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Response from Wesco Published on 03/02/2023

Hello and thank you for sharing your feedback. We are sorry if you did not feel recognized as a professional in early childhood because that is absolutely not the message we want to convey. On the contrary, at WESCO, we encourage and respect all forms of childcare to allow every child to thrive in safety and kindness. On our site, we offer payment in 4 installments if you choose to pay via Paypal. Your feedback makes us aware that this information about payment in 4 installments needs to be highlighted more on our site, and we will work on that. Finally, we invite you to find the good deals (promo codes, advantage clubs) reserved for childminders on the page https://www.wesco.fr/codes-promos.html. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.

Acheteur Vérifié

Published on 01/02/2023 à 16h41 following a purchase from 26/01/2023

Fast, serious

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Acheteur Vérifié

Published on 01/02/2023 à 15h08 following a purchase from 25/01/2023

The delivery is on time, however, even though the packaging is very solid, the glasses cases could have been better secured.

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Acheteur Vérifié

Published on 30/01/2023 à 14h34 following a purchase from 23/01/2023

Delivery as expected

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Acheteur Vérifié

Published on 29/01/2023 à 18h40 following a purchase from 18/01/2023

Good

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Acheteur Vérifié

Published on 29/01/2023 à 12h17 following a purchase from 20/01/2023

Order not received, I cannot judge ...

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Acheteur Vérifié

Published on 29/01/2023 à 07h11 following a purchase from 20/01/2023

Not always clear to find your order

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Acheteur Vérifié

Published on 28/01/2023 à 17h17 following a purchase from 19/01/2023

Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.

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Acheteur Vérifié

Published on 28/01/2023 à 17h06 following a purchase from 18/01/2023

Fast delivery.

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Acheteur Vérifié

Published on 24/01/2023 à 12h15 following a purchase from 06/12/2022

Good.

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Acheteur Vérifié

Published on 24/01/2023 à 09h05 following a purchase from 13/12/2022

Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.

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Response from Wesco Published on 03/02/2023

Hello and thank you for sharing your feedback. After investigating with our logistics service, we have several explanations that justify this exceptionally longer delivery time. When you choose your delivery date, the order is prepared in our warehouse 7 days in advance. In your case, the preparation of your order was scheduled for 12/27. However, this year our company was exceptionally closed between Christmas and New Year to allow our employees to fully enjoy this period. Therefore, your order was prepared with a few days delay and consequently, the delivery was also delayed. This is an unfortunate combination of circumstances and we hope this will not affect your loyalty to WESCO as your satisfaction remains our priority. We look forward to seeing you again soon on www.wesco.fr and wish you a very good day.

Acheteur Vérifié

Published on 24/01/2023 à 07h32 following a purchase from 16/01/2023

Fast delivery.

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Acheteur Vérifié

Published on 23/01/2023 à 13h59 following a purchase from 13/01/2023

Satisfied with the order.

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Acheteur Vérifié

Published on 22/01/2023 à 17h45 following a purchase from 08/01/2023

If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.

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Acheteur Vérifié

Published on 21/01/2023 à 16h27 following a purchase from 08/01/2023

Heterogeneous content

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Acheteur Vérifié

Published on 21/01/2023 à 13h09 following a purchase from 08/01/2023

The site could be improved especially the user experience during checkout

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Acheteur Vérifié

Published on 20/01/2023 à 10h23 following a purchase from 05/01/2023

Items conforming and very good quality. Too bad the delivery was not up to par. Order received several days late compared to the announced date.

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Acheteur Vérifié

Published on 18/01/2023 à 14h05 following a purchase from 06/01/2023

Good packaging, inflation tool. And spare valve, just missing a tool to easily remove the valve

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