English 
Français 
Italiano 
Deutsch 
Nederlands 
C
Rating: 3 out of 5
Missing the delivery note for the packages
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
very effective article. however, the announced minimum height is insufficient.
Translated reviews
F
Rating: 4 out of 5
Very nice toy. My little girl loves it! But the price is a barrier to buying more.
Translated reviews
Response from Wesco
Hello,
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
J
Rating: 4 out of 5
Happy with the ordered items but delivery service is deplorable
Translated reviews
Q
Rating: 3 out of 5
Quality products but one edge of the table arrived damaged, I am disappointed
Translated reviews
Response from Wesco
Hello,
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been fully satisfactory.
In order for us to provide you with an appropriate solution, we invite you to make a request by email to our Customer Service at [email protected], attaching photos of the damaged table.
Have a nice day
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been fully satisfactory.
In order for us to provide you with an appropriate solution, we invite you to make a request by email to our Customer Service at [email protected], attaching photos of the damaged table.
Have a nice day
N
Rating: 4 out of 5
Good material, interesting colors. Rating 4, as there is always room for improvement.
Translated reviews
M
Rating: 1 out of 5
2 plates are broken. It's the same every time
Translated reviews
Response from Wesco
Hello,
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been satisfactory.
In order for us to provide you with a quick and appropriate solution, we invite you to make a request by email to our after-sales service at the address [email protected], attaching photos of the plates.
Have a nice day
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been satisfactory.
In order for us to provide you with a quick and appropriate solution, we invite you to make a request by email to our after-sales service at the address [email protected], attaching photos of the plates.
Have a nice day
M
Rating: 4 out of 5
-
Translated reviews
M
Rating: 3 out of 5
Hello We received the package with the paint that was spilled in the box
Translated reviews
Response from Wesco
Hello,
We are sincerely sorry to hear that your package has suffered from the transport issues.
In order for us to find a solution, we invite you to send a request by email to [email protected] attaching photos.
Have a nice day
We are sincerely sorry to hear that your package has suffered from the transport issues.
In order for us to find a solution, we invite you to send a request by email to [email protected] attaching photos.
Have a nice day
M
Rating: 4 out of 5
ras
Translated reviews
L
Rating: 4 out of 5
Fast shipping items not always well protected
Translated reviews
C
Rating: 4 out of 5
delivery in accordance with the order
Translated reviews
A
Rating: 3 out of 5
Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)
Translated reviews
Response from Wesco
Hello,
We sincerely thank you for your feedback and are delighted that your order and the product have fully satisfied you.
We completely understand your disappointment regarding the assembly instructions and we apologize for this inconvenience.
Please know that we have taken your comments into account, and this manual is currently under review by our Design team to improve the clarity and simplicity of assembly for future customers.
We hope that, despite this setback, you are fully enjoying your product. Have a nice day.
We sincerely thank you for your feedback and are delighted that your order and the product have fully satisfied you.
We completely understand your disappointment regarding the assembly instructions and we apologize for this inconvenience.
Please know that we have taken your comments into account, and this manual is currently under review by our Design team to improve the clarity and simplicity of assembly for future customers.
We hope that, despite this setback, you are fully enjoying your product. Have a nice day.
V
Rating: 1 out of 5
Extremely disappointed The delivery person never showed up at my home. I had to pick up my package at the post office. The latter was open and a good part of the spikes had fallen and were lost. I will not order any more packages if you keep Chronoposte as the delivery service.
Translated reviews
Response from Wesco
Hello,
We are sincerely sorry for this particularly disappointing experience. What you describe does not correspond at all to the quality of service we wish to offer you, both in terms of delivery and the condition of your package.
Please know that we take your feedback very seriously and that we will immediately report this incident to Chronopost. In order to address the missing items and to apologize for this inconvenience, a commercial gesture will be made.
We invite you to contact our customer service by email at [email protected] so that we can finalize this and provide you with a quick solution.
Have a nice day
We are sincerely sorry for this particularly disappointing experience. What you describe does not correspond at all to the quality of service we wish to offer you, both in terms of delivery and the condition of your package.
Please know that we take your feedback very seriously and that we will immediately report this incident to Chronopost. In order to address the missing items and to apologize for this inconvenience, a commercial gesture will be made.
We invite you to contact our customer service by email at [email protected] so that we can finalize this and provide you with a quick solution.
Have a nice day
D
Rating: 3 out of 5
The assembly instructions for the furniture are poorly made and there was a damaged corner of the furniture
Translated reviews
Response from Wesco
Hello,
Thank you for your feedback and we apologize for the inconvenience.
Please know that our teams will review the assembly instructions to make them clearer and more explicit. Regarding the damaged corner, we invite you to contact our after-sales service by email at [email protected] to file a complaint and quickly find a solution.
Have a nice day
Thank you for your feedback and we apologize for the inconvenience.
Please know that our teams will review the assembly instructions to make them clearer and more explicit. Regarding the damaged corner, we invite you to contact our after-sales service by email at [email protected] to file a complaint and quickly find a solution.
Have a nice day
S
Rating: 4 out of 5
Quality product. Delivery within the scheduled time.
Translated reviews
C
Rating: 4 out of 5
Happy with the purchases made
Translated reviews
C
Rating: 4 out of 5
I am satisfied with the products ordered from Wesco. I only give 4 stars because, having been a customer for years, I was unable to validate the order at the time of payment. I had to create a new Wesco account with a different email address... Otherwise, I am completely satisfied.
Translated reviews
J
Rating: 4 out of 5
ras
Translated reviews
C
Rating: 3 out of 5
The package arrived completely damaged. This is not the first time.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered during delivery and completely understand your dissatisfaction. In order to carry out the necessary steps with the carrier, could you please write to us at [email protected] specifying your order number, the reference of the affected package, as well as a photo of the damaged package if possible. We thank you in advance for these elements and hope that your next shopping experience on our site will be fully satisfactory. Have a nice day.
-
Rating: 4 out of 5
an order... two deliveries (tracking not very clear regarding the delivery in 2 times ??)
Translated reviews
C
Rating: 4 out of 5
Good product and fast delivery.
Translated reviews
J
Rating: 4 out of 5
very good !
Translated reviews
E
Rating: 3 out of 5
TB games received but in several shipments, so it's not practical to receive them like this for our community, preference for a single shipment thank you
Translated reviews
V
Rating: 1 out of 5
I received my damaged package and I am still waiting for a response to change it
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share the situation with us. We are sorry for the problem encountered during delivery and we would like to extend our sincerest apologies. Our customer service is proceeding with a new shipment of the product. We thank you in advance for your patience. We look forward to seeing you again soon on our site. Have a nice day.
M
Rating: 3 out of 5
Very satisfied with the items but not satisfied at all with the delivery
Translated reviews
Response from Wesco
Hello and thank you very much for taking the time to share your experience. We are delighted that our products meet your satisfaction! However, we are sorry to learn that the delivery did not meet your expectations. In order to better understand what happened and to improve this point, please do not hesitate to write to us at [email protected]. Your feedback is valuable and helps us improve every day. Thank you for your loyalty and we look forward to seeing you again soon on our site. Have a nice day.
P
Rating: 4 out of 5
Very good
Translated reviews
E
Rating: 3 out of 5
I love your products but for the last 2 orders I am not satisfied because I am still missing items. I did not receive a response to my request except yesterday, but it is deliverable from 27.04 and I am waiting. It is really necessary to communicate with your customers and respond, thank you.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry to learn that your last two orders did not meet your expectations and we apologize. Our customer service is at your disposal at 05 49 800 166 if you wish to provide us with more details about the difficulties encountered. This will help us better understand the situation and take the necessary measures. We thank you for your loyalty and hope that your next experience on our site will fully satisfy you. Have a nice day.
É
Rating: 4 out of 5
Reception of the ordered equipment (outdoor games), it seems to be of good quality. However, the prices are still quite high. One must hope that the equipment lasts over time.
Translated reviews
S
Rating: 3 out of 5
An unordered item was sent instead of the one noted on the order form.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the error in preparing your order. Our customer service has received your request and will get back to you during the day. We hope that despite this setback, you will trust Wesco again for your future purchases. Have a nice day.
C
Rating: 3 out of 5
the perfect material, however, the delivery person did not wait for the verification of the packages even though one package was opened
Translated reviews
J
Rating: 1 out of 5
A defective item. I am waiting for an exchange quickly
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the quality issue encountered. In order to provide you with a solution as soon as possible, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the defective product)? We thank you in advance for these details and hope to have the pleasure of seeing you again soon on our site. Have a nice day
L
Rating: 4 out of 5
Fast and compliant shipping
Translated reviews
S
Rating: 4 out of 5
Good product. Delivered 1 day after the scheduled date
Translated reviews
C
Rating: 3 out of 5
Disappointed that the selected delivery date was not taken into account. I had to be away for a few days and I had scheduled the delivery accordingly. The package arrived during my absence, deposited at the post office with very limited opening hours...unfortunate for me
Translated reviews
C
Rating: 4 out of 5
good purchase I regret that there is no battery provided
Translated reviews
S
Rating: 4 out of 5
It's a shame that the prices are so high... even if they are excellent quality products. It's unaffordable for a childminder...
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feelings about our prices. They reflect our commitments to quality and safety. Our expertise, recognized by early childhood and education professionals for over 50 years, allows us to offer reliable and safe products: all comply with current European standards and are subject to regular controls. We also prioritize, as much as possible, proximity with our partners (in 2025, 89% of them were European). Furthermore, by choosing Wesco, you support a French company and the employment of our collaborators in the territory. These commitments do not allow us to align with some very aggressive market prices, but they guarantee durable and responsible products. We hope that these elements will help you better understand our positioning and we remain at your disposal. Have a nice day.
A
Rating: 3 out of 5
I am missing a product from my order and I am still waiting for news
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing item in your order. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number and the relevant reference)? While waiting for your information, we wish you an excellent day.
S
Rating: 4 out of 5
Very good product, delivered quickly
Translated reviews
F
Rating: 4 out of 5
Quality products
Translated reviews