Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The product I bought was well packaged in a box of 30 cm by 20 cm. Very good, except that this same box was placed in another very large box: 3 times the size of the purchased product. In short, it was 'swimming' in this big box and was not secured, and on top of that, I had gone by bicycle to pick it up, but it was unfeasible in that state.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
Very expensive shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
The item received is perfect, but the delivery needs to be reviewed, or rather the delivery person. He doesn't ring my doorbell, but throws the package over my wall, even though I am home and can see him doing it live. A shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Good serious site and order arrived on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
I really like your brand and appreciate the quality of the listed items. However, despite a clear and categorized site, my colleagues and I in kindergarten found it complicated to find the items that correspond to our cycle 1. We have to search through all the categories, and it takes a lot of time. Moreover, the cart is not saved when we have to leave the site: we have to start all over again, and some of us have given up.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2022
With Wesco, it's always the same; I am always disappointed with the quality, especially when you see the prices!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2022
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2022
Order delivered faster than the announced deadline, so I wasn't home, and to this day I don't know where my package is or if there will be another delivery attempt... A bit disappointed with the delivery. However, no issues with the site and the ordering process.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
The login screen is not very user-friendly and needs to be reviewed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
We ordered the Babisiège KIT in yellow. It is very beautiful, looks sturdy. The color is not too bright, so it's perfect. Everything is perfect except for the delivery; I noted in the delivery details that I would not be at home for 15 minutes from 9:45 to 10:00, and the delivery person called me at 9:50 to let me know he was arriving. My note on the delivery details was not taken into account. The delivery person had another delivery in my city, so I was able to receive my packages. When the packages arrived, surprise, in a large plastic bag, unprotected; I would have liked bubble wrap. For the price, I don't find that acceptable. Given the delivery person, it could have been easily stolen.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Order received quickly. Quality products except for a light-up ball that doesn't light up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2022
In my opinion, it’s a bit complicated to find the items if you don’t put the exact name if delivery is quite fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2022
I could not get the 2 other items I wanted, namely the single sheet for the cot
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Very well-stocked site that could probably gain clarity through slightly improved ergonomics.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2022
The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...
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Response from Wesco
Hello, we thank you for notifying us of this problem through this means. Indeed, if you received an incomplete order, it seems that it is an error on our part and this does not correspond to our quality commitments. We understand your disappointment and sincerely apologize for the inconvenience caused. We attach the utmost importance to our customers' satisfaction, which is why we are keen to offer you a solution that will fully satisfy you. To do this, we invite you to contact our customer service at [email protected] or at 05 49 80 45 05 and to send them a photo of the incomplete package in order to make a complaint. We will strive to provide you with a response so that you can quickly enjoy the ordered play kitchen. We hope you will give WESCO another chance, have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2022
Good products suitable for little ones.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
Regarding the site, it can be a bit confusing when you don't know the product designation. But after calling, I was very well informed about what I wanted. For the delivery, it was quick, I only regret that the carrier GLS sets a time slot from 8:00 AM to 6:00 PM, without giving a date and does not take into account the indications mentioned during my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
I found what I wanted A lot of choices and ideas for the future
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2022
Order compliant Nickel balls Delivery time very good I do not give 5 stars because of the choice of the delivery company: CHRONOPOST, a bunch of idiots
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2022
Not very explicit ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
Very good site, easy navigation. Too bad the price is not displayed with VAT included and quite expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Correct navigation, impeccable delivery but disappointed by the items bought in duplicate for two birthdays, unfortunate for me!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2022
Received later than expected but very happy with my purchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
You cannot validate the requested quote directly on the site. Wrong delivery address!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2022
Quality material, order arrived quite quickly. However, I would have liked to have order tracking by email like other sites do. Other than that, everything is perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
I am satisfied with the products from the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Website is fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
It's a shame that shipping is only free with a high amount.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
Great site, delivery received correctly. The only downside is the delivery time. I still received the package 1 day before the expected date but the initial delay was long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
the delivery is fast, only a small message from the delivery person would perhaps avoid a trip for nothing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
No navigation problems on the site. Delivery done quickly, short deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Working in a nursery, I am satisfied with the product that I already knew. However, I was disappointed with the delivery because the delivery person left my 9kg package for me to carry up to my home while I am 8 months pregnant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
lack of clarity on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2022
Delivery time not respected even though everything was in stock at the time of my order. Moreover, I had to contact them because there was no news.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
very good site, fast delivery, no issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
nothing to complain about, deadlines met
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
The order went perfectly. The only downside is regarding the delivery through the carrier VIR. In fact, the customer service of VIR is not able to contact the delivery people and warehouses, which is problematic when it is noted absent in the tracking and the person is present.
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