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A
Rating: 4 out of 5
A lot of waiting for the delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
vvvv
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A
Rating: 4 out of 5
Perfect delivery, products not seen yet... Christmas gifts..
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A
Rating: 4 out of 5
Excellent value for money for the products. But it's a shame that there are quite high delivery fees (almost €6), even when opting for delivery to a pickup point.
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A
Rating: 1 out of 5
Very surprised by the size of the bricks for the price!!!!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Just a note regarding the packaging size, which is huge compared to the size of the item. But otherwise, very satisfied with the product.
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A
Rating: 4 out of 5
There was an error in my order, the after-sales service was top-notch in correcting the mistake.
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A
Rating: 4 out of 5
Compliant table.
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A
Rating: 4 out of 5
I had trouble finding my way around the site
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A
Rating: 3 out of 5
See below
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Rating: 1 out of 5
I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
CONFORMS TO EXPECTATIONS
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A
Rating: 4 out of 5
Very good product, but delivery time is endless.
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A
Rating: 3 out of 5
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
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A
Rating: 3 out of 5
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
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A
Rating: 4 out of 5
Product conforms to the description, but the delay is a bit long, however it is in line with the indications
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A
Rating: 3 out of 5
preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
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A
Rating: 4 out of 5
Practical and clear site, quality product. Delivery arrived quickly. Only negative point is very expensive shipping for the purchased product
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A
Rating: 4 out of 5
Fast delivery. Box too big for the content
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
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A
Rating: 4 out of 5
the delivery went well, thank you
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A
Rating: 4 out of 5
it's a shame that the delivery is made in several shipments
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
Smooth site with keywords
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A
Rating: 4 out of 5
Overall good. Be careful with the shipping of items, my package arrived all torn!
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very readable site, easy to find items. Quick quote. But difficult to validate orders by administrative mandate.
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A
Rating: 4 out of 5
I wasn't particularly looking for a children's site but the dessert cutlery is at prices that suit me
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A
Rating: 4 out of 5
Pleasant site to use. Fast delivery
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A
Rating: 4 out of 5
I found what I was looking for quite easily
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A
Rating: 4 out of 5
Fast delivery, I find it is not always easy to find something specific on the site which is why I deducted a star, otherwise very good, a must for certain products often too expensive for childcare assistants
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A
Rating: 1 out of 5
Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon
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Response from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 1 out of 5
Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).
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Response from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 4 out of 5
No comment
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A
Rating: 3 out of 5
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
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