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A
Rating: 4 out of 5
Very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very good site, well visible
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
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A
Rating: 4 out of 5
Everything is perfect but the delivery times are a bit long
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A
Rating: 1 out of 5
Chair arrived defective, we are still waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
A
Rating: 3 out of 5
Difficulties on my side to be connected
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A
Rating: 3 out of 5
Well-presented site but the manufacturing locations are not indicated
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A
Rating: 4 out of 5
I received it in good condition
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A
Rating: 4 out of 5
There is a wide choice on the site, it allows us to find what we are looking for. The delivery was on time
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A
Rating: 4 out of 5
Nothing to say about the site
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good manufacturing, bright colors...
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A
Rating: 3 out of 5
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
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A
Rating: 1 out of 5
3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!
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Response from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.
A
Rating: 1 out of 5
Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.
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Response from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.
A
Rating: 4 out of 5
very good order but weak packaging
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Quality service to improve
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A
Rating: 4 out of 5
Easy to use site. Very good products.
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A
Rating: 4 out of 5
Delivery in two parts
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A
Rating: 4 out of 5
Overall satisfied
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A
Rating: 4 out of 5
Easy internet navigation
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A
Rating: 4 out of 5
Quality items that you can't find elsewhere. However, I find the prices sometimes very high.
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A
Rating: 4 out of 5
A bit difficult to navigate the site. Some items are a bit expensive. Delivery was rather quick and well-packaged.
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A
Rating: 4 out of 5
Beautiful product, delivery a bit long
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A
Rating: 3 out of 5
Lack of information on the order's progress
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A
Rating: 1 out of 5
I sent an email to report my problem without receiving a response
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Response from Wesco
Hello and thank you for leaving a review. Our customer service has indeed received an email from you and is doing what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again on our site next time. Have a nice day.
A
Rating: 3 out of 5
1 order 1 package on Monday 1 package on Wednesday and still no paper
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A
Rating: 3 out of 5
I expected to receive the names of the animals on the back of the cards, but nothing. Only 2 blank sheets with self-adhesive labels. But no list of names. It's up to us to find out!!!
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A
Rating: 3 out of 5
Damaged package.
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A
Rating: 3 out of 5
The waiting time!! Very long!! Between the moment of the order and the delivery!! It is also unfortunate that the provider does not call to schedule a day and time for delivery. I stayed three days waiting without being able to go out because a date range had been given to me, and of course three lost days because delivered much later!
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A
Rating: 4 out of 5
Quick follow-up
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A
Rating: 4 out of 5
Pleasant site, easy access, fast delivery and very good quality product.
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A
Rating: 4 out of 5
Very good, fast delivery
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A
Rating: 4 out of 5
Good regarding the proposed products, and received on time. However, it is very expensive.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No issues with site navigation and delivery.
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A
Rating: 4 out of 5
Simple to understand site and delivery times respected.
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A
Rating: 3 out of 5
Quality item and compliant but delivery took 2 months due to the current shortage of materials.
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