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A
Rating: 3 out of 5
Package received damaged and torn. No protection for the package.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Good site, easy order, only downside, contact with the person during the call was a bit cold and distant
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A
Rating: 3 out of 5
Not always easy to find what you're looking for
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A
Rating: 4 out of 5
great game
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A
Rating: 4 out of 5
Reliable site, order received in very good condition, well packaged.
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A
Rating: 1 out of 5
It's been a month and I still haven't received my package
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
A
Rating: 1 out of 5
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
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Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 3 out of 5
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
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Rating: 4 out of 5
I AM a bit disappointed with the quotes, because 2% less is not much for a stroller at 699 EUROS, for a childcare assistant it's a big budget.
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Rating: 4 out of 5
Just the delivery was a bit long.
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Rating: 4 out of 5
Navigation a bit complicated. Difficult to use identification codes.
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Rating: 4 out of 5
I recommend this site for children's awakening and early childhood. I didn't give five stars because of a delay of more than a week, even two weeks, and many imperfections on my last order, I am a bit disappointed, even very disappointed for the price. Other than that, I have never had any other problems with all my past orders. I still recommend it.
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Rating: 4 out of 5
A bit tedious to find what you're looking for but complete
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Rating: 3 out of 5
Difficult for me to find certain products, you have to search.
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Rating: 4 out of 5
Delivery time, perfect.
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Rating: 3 out of 5
The products are of good quality and the choice is really important, but the customer service really leaves something to be desired in some aspects. It is incomprehensible not to be able to easily modify or cancel an order on an online site within hours of placing it.
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A
Rating: 1 out of 5
I am still waiting for my packages, 1 week delay, mediocre delivery service. Having to be available for phantom packages...
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.
A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
The packaging of the benches leaves much to be desired, lacking protection. Packaging was greasy due to the carrier, who was also not friendly, respectful, or polite, they threw the packages on the ground. Billing error inside the package.
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Response from Wesco
Hello and thank you for taking the time to write to us. Could you please contact us at [email protected] so that we can correct our billing error? Furthermore, we are sincerely sorry that the delivery service did not meet our quality commitments. We will forward the information to our logistics department, which will liaise with the carrier in question. We hope to have the opportunity to see you again on our site. Have a good day.
A
Rating: 4 out of 5
Small logistics issue with the delivery. After-sales service relatively responsive.
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Rating: 4 out of 5
Too bad there is no delivery to the overseas territories.
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Rating: 4 out of 5
Easy to access to find the products. Quick order, I received my packages a week later, as expected.
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Order received quickly and as expected
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Rating: 4 out of 5
No opinion
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Rating: 3 out of 5
Delivery in small pieces, making it difficult for the customer to track...
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Rating: 4 out of 5
I found the navigation a bit clunky.. The delivery was quite fast and I am satisfied.
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A
Rating: 4 out of 5
Very good site but a little expensive
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Rating: 1 out of 5
Unfortunately, I received a different item than the one ordered…
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Response from Wesco
Hello and thank you for bringing this order preparation error to our attention. Our customer service contacted you 24 hours after you submitted your complaint. We let you follow the procedure proposed by customer service for the exchange to take place. We thank you for your trust and sincerely apologize for the inconvenience caused. We look forward to seeing you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
An order arrived after more than 4 months
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A
Rating: 4 out of 5
easy to use
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Rating: 1 out of 5
Delivery took way too long, I should have ordered from another site. I give one star because you can't give less.
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Response from Wesco
Hello and thank you for taking the time to leave your review here. We sincerely apologize for this long wait. We fully understand your dissatisfaction, which is why a compensation solution has been proposed to you by our customer service. Your products have now been delivered, and we hope they meet your satisfaction. We hope to see you again soon on our site so that we have a second chance to make a better impression on you. Have a nice day.
A
Rating: 4 out of 5
Very happy with our order. However, the carrier did not want to bring the packages up to the apartment, which is not easy with an 11-month-old baby that you have to leave to go down and fetch the very bulky packages.
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Rating: 4 out of 5
Quality items, pleasant site but there are many out-of-stock products which is a bit frustrating
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Rating: 4 out of 5
No problem with the order
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Rating: 1 out of 5
I did not receive the correct order and customer service is taking its time to respond.
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Response from Wesco
Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.
A
Rating: 4 out of 5
Fast shipping. However, the packaging was disproportionate to the contents of the packages.
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Waste of time because my cart did not remain in memory
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Rating: 4 out of 5
Very good
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