Customer reviews of Wesco

A bit of delay for the delivery.

Order never received, but debited. Customer service does not take my case seriously after several emails. The delivery person noted on the website 'recipient absent', while I work from home and had been waiting for my order for 10 days. Site to avoid! Debited order but never delivered!

I am very unhappy with the delivery. I was told before the 12th, I was delivered on the 13th, I requested a time slot. The gentleman from the appointment scheduling told me: 'I don't care, it's my last day.' He said the delivery person would notify me by text an hour before. He came without warning. I told him that his attitude harmed the Wesco brand that I know well. In short, I lost a day of work. The rug therefore costs me very dearly. I wish to be compensated in one way or another. I agree to be contacted by phone.

Clear and easy site, good products but delivery time issues.

As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!

No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.

I am very disappointed

The site is easy to access. However, I would have liked my order to be better packaged: bubble wrap for example, because the box was torn and my order could have been damaged.

Order arrived on time, materials well protected

Good site, products a bit expensive but of good quality

Great, thanks, delivery a bit long

Good

I found the site by chance while looking for stilts for children. Order arrived as expected. The delivery person followed the delivery instructions well.

quick processing of the order.

the site is very good, the shipping was fast; however, I am disappointed with some products

The package arrived on time as expected

I haven't looked at the whole site but the ordered item is of very good quality

Order took quite a long time to be shipped. Unpleasant delivery person.

The package was not delivered to the correct address, nor on the scheduled date, and I have not yet retrieved it... I had indicated a different address for delivery and billing.

Quite fast

Order arrived in good condition, delivery delay due to COVID, nothing to report.

Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!

Good products but also some misses

Using huge packaging for such a light and small order is irresponsible.

Nothing to report.

Delivery faster than expected. Price quite high but item is confirmed and of good quality nonetheless.

Very good products but still a bit expensive for a childminder who does not work in a collective setting like I do.

Good site

Very good product

Between 2 and 3 stars for now... I have a mixed opinion. I submitted my request to customer service via the contact form a few days ago (with my order number etc...) and I'm waiting for their response. My daughter's mattress is 13 cm high but the Wesco mattress cover is only suitable for mattresses that are 10 cm high or less (information not present in the product description at the time of purchase) so I am unable to properly close the cover around my daughter's mattress. Additionally, I still haven't unpacked the second cover (as I ordered 2 identical products) not knowing if I will have to return it to Wesco. It's not easy to use just one cover for daily use. I hope to hear from you soon as my work hours (8am-7pm) do not allow me to contact you easily. Thank you, sincerely, Audrey Defer.

First time I used Wesco. No issues, I won't hesitate to call on them again if I need to

Delivery service to be improved. Delivery proposed only on Tuesdays and Thursdays. Not very practical.

I did not receive my order, I am very very angry.

Simple navigation.

Good

Good site, a bit disappointed with the monkey bar. The large mirrors are very good.

I reordered clips for hoops due to a mistake by Wesco in a previous order (2 bags for sticks received instead of 1 for sticks + 1 for hoops - as clearly indicated on the order, no doubt). This time I ordered 2 bags for hoops, which were the only ones available during my order... and it was transcribed by the code for clips for sticks!!! So now I have 4 sets of clips for sticks... and still nothing for my hoops. For the rest of the order - as is generally the case for old orders - no problem.

Well protected! Beautiful wooden games!

Attractive products. Disappointment regarding the size of eco cars.

Satisfied with the order management, less so with the delivery because despite the €15 paid for fast delivery by Chronopost, the indicated deadlines were not respected.