Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Correct notebook even though I haven't tested the quality of the Canson paper with inks and plants yet. However, for the shipment, using a box that is three times its size is a waste of paper, I personally find. Just review this point and adjust better to the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
The delivery of one of the items took almost two months. I don't find that normal.
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Rating: 4 out of 5
following a purchase from 10/02/2021
T Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site went this way and we would like to extend our sincerest apologies. We appreciate your availability and the constructive exchanges you had by phone afterwards with our customer service. In a continuous improvement approach, we are forwarding the information to the relevant departments so that adjustments can be made. Your satisfaction remains our priority and we are doing everything we can to improve our processes on a daily basis. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
Disappointed by the delivery, package arrived with dents in the box, no cardboard protection for the packaging, the product arrived raw, and as a result, the base was broken
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
Clear and complete site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Quite easy to get a quote
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
I am happy with the ordered item, a pack of gloves for children. They are of good quality and fit perfectly. I give 4 stars because the order took a month and a half to arrive (but the delay was announced at the time of ordering)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
Huge delivery delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2021
Not very detailed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2021
No delivery, had to catch up with the delivery person who couldn't find the address
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and the satisfaction of our customers. We will forward your feedback to the relevant department so that necessary measures can be taken. We hope that the products will meet your satisfaction and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
The site is pleasant and the navigation intuitive, it is easy to get quotes and place orders online. For delivery, overall it is fast and of quality, just a small downside regarding books and puzzles, items often out of stock. We appreciate the quality of the material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Satisfied with the delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Satisfied: Beautiful material and very nice colors. Only downside: The laces are a bit short but this can be easily fixed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
For the order, no problem just a concern regarding delivery, it was announced for Wednesday and delivered on Tuesday, I was not at home
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Varied products suitable for specific needs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
Item marked as available, the site asks for 9 days to prepare and deliver...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
There is good navigation on the site, good delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Faster delivery than expected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
The bed was a bit damaged at the corners, it's a shame for the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
I am satisfied with the products but I had to wait a very long time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Complicated for payment by a community
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
For the bibs, delivery time was very long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Site quite easy to navigate, although filtering by theme can sometimes be a bit tedious and there are many items. Package arrived on time but in poor condition. Repackaged by La Poste... Fortunately, all products were intact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
TB delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
I received my order and I am satisfied, the only downside is the use of the spinning top, the stick that we insert into the cone spins in vain!!!! So it's complicated to make the whole thing turn.....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Packaging not suitable for the size of the products: boxes too large. Damaged boxes. One product missing but noted as delivered. Apparently, a box was ripped during transport and the product was lost.
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Response from Wesco
Hello and thank you for your feedback. Your order has suffered from the uncertainties of transport and we are sincerely sorry. Our customer service has received your complaint and will contact you very soon. In parallel, we are informing our logistics service of the situation so that they can take the necessary measures to prevent this from happening again. We take great care in preparing our packages and know that we are just as disappointed when they do not arrive in excellent condition. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
Unfortunately not really compatible with the old model of bunk bed (oval feet)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Package picked up at the post office opened, with damaged and missing parts
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are truly sorry. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We invite you to contact us at [email protected] (including some photos with your complaint) so that a solution can be provided to you. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
ok very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Navigation is not easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
A lot of choices and good things for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Order sent quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
New site I just found, I love it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Satisfied with the product but it's a shame not to have the choice of delivery location (only at home) so I had to take a day off to be there to receive the package. I would have liked to be able to go to a parcel relay on Saturday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Delivery took way too long compared to the order (2 months...)
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