Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I received the order quickly. However, one paint can had a damaged cap that did not allow it to be closed; since it belonged to a batch of items for a product exchange, I would have had to request and return all the products. Too bad.
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Céline P.
Rating: 1 out of 5
following a purchase from 30/01/2026
I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review. We sincerely apologize for the order preparation error and for our response time. Our customer service has received your complaint and is processing the exchange of the product. We hope to have the pleasure of seeing you again soon on our site to offer you a flawless experience. Have a nice day.
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Escale Pierrette Morel -.
Rating: 4 out of 5
following a purchase from 29/12/2025
The order was placed easily, and the items were partially delivered quickly.
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Pauline T.
Rating: 4 out of 5
following a purchase from 04/02/2026
I just ordered a machouyou but the products seem to be of very good quality. The customer service is responsive because I had a delivery problem with the carrier and they replied to me very quickly.
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Salima A.
Rating: 4 out of 5
following a purchase from 02/02/2026
Very satisfied with my order
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Myriam R.
Rating: 4 out of 5
following a purchase from 30/01/2026
Perfect order and delivery
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Creche Les Mini Pouces C.
Rating: 4 out of 5
following a purchase from 23/01/2026
In accordance with the order
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Christelle R.
Rating: 3 out of 5
following a purchase from 30/12/2025
The material is generally of good quality. But on my order, I have 2 broken items and one has a small defect. The after-sales service only processes complaints within 15-20 days, so 1 month later I don't have the chairs I was counting on. As for ecology, let's not even talk about it, 6 children's chairs received in 5 packages and on 3 different dates when I checked delivery of the order in one go. Could do better! I am now waiting to see how my complaint will be handled.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely regret not having met your expectations this time. The quality of our products and services is at the heart of our commitments, and we apologize for these inconveniences. Our customer service has taken charge of your file and is proceeding with the reshipment of the affected products. Meanwhile, our logistics service is conducting an investigation to understand the origin of the delivery anomalies and ensure that they do not happen again. We thank you for your loyalty and hope that you will give us a second chance to provide you with an impeccable experience on your next order on our site. Have a nice day.
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Laetitia J.
Rating: 4 out of 5
following a purchase from 26/01/2026
satisfied for the moment and I am waiting to have received everything
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Centre Social Centre Ville -.
Rating: 4 out of 5
following a purchase from 29/12/2025
GOOD
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Delphine G.
Rating: 4 out of 5
following a purchase from 27/01/2026
Order prepared quickly
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Severine B.
Rating: 4 out of 5
following a purchase from 21/01/2026
Good except for the sheet that has one side unstitched.
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Céline M.
Rating: 1 out of 5
following a purchase from 14/01/2026
Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Stephanie B.
Rating: 4 out of 5
following a purchase from 19/01/2026
Material suitable for children Fast delivery
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Ange F.
Rating: 4 out of 5
following a purchase from 18/01/2026
Careful shipping, and quality products.
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Monia D.
Rating: 3 out of 5
following a purchase from 18/01/2026
Delivery problem, order received partially. So additional steps to receive the rest
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the shipment of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Sophie C.
Rating: 4 out of 5
following a purchase from 11/01/2026
Satisfied with my purchases and deliveries
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Nadine F.
Rating: 4 out of 5
following a purchase from 15/01/2026
R A S
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Ecole Primaire M.
Rating: 4 out of 5
following a purchase from 08/01/2026
Completely satisfactory material. The delivery was not at the right place.
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Audrey R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged product
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Response from Wesco
Hello and thank you for leaving a review. We are sorry that the product arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the reference, and attaching photos of the concerned product)? We thank you in advance for these details and hope to have the pleasure of providing you with a flawless experience on your next order on our site. Have a nice day.
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Equipe Des Loupiots E.
Rating: 4 out of 5
following a purchase from 19/12/2025
Compliant order
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Catherine L.
Rating: 3 out of 5
following a purchase from 07/01/2026
Hello, order well received but in 2026 the excessive packaging of products (floor marking disc, sensory sticks) while the floor mats are not well protected at all as they bend in the delivery truck, resulting in a slight mark on the mat. For this product, a more substantial packaging to keep its shape would have been wise. The rest of the order is fine
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Clara V.
Rating: 3 out of 5
following a purchase from 15/01/2026
The packaging of one of the products arrived damaged: the package of joint paste was open and the contents were partly out of the bag
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding to send a compliant bag. We thank you in advance for your patience while waiting to receive it and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Sarl Babybulle S.
Rating: 1 out of 5
following a purchase from 04/12/2025
DELIVERY TIME MUCH TOO LONG
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Nadine V.
Rating: 4 out of 5
following a purchase from 29/12/2025
I ordered 2 bunk beds and 1 changing mattress. Nothing to complain about except maybe the delivery time
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Ecolematernelle Prevert -.
Rating: 4 out of 5
following a purchase from 26/11/2025
very good
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Syndicat Intercommunal De -.
Rating: 1 out of 5
following a purchase from 28/11/2025
Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Sivom Du Canton De Neuilly -.
Rating: 1 out of 5
following a purchase from 13/01/2026
Error in the order, difficulty in reaching a contact by phone, no response to my emails.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the preparation error and, above all, for our lack of communication. Following your email, your corrected order has been immediately put back into preparation. We sincerely regret not informing you sooner, thus creating legitimate concern. We thank you for your patience and hope to have the opportunity to regain your trust by providing you with a flawless experience during your next visit to our site. Have a nice day.
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Creche Parentale Les Casteloups -.
Rating: 3 out of 5
following a purchase from 10/10/2025
Quite disappointed with the WESCO quality that is no longer up to par
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Mam P.
Rating: 1 out of 5
following a purchase from 09/01/2026
Rug received damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the carpet arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching photos of the damaged product). While waiting to receive your elements, we wish you a pleasant day.
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Marina L.
Rating: 1 out of 5
following a purchase from 07/01/2026
Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Mélanie P.
Rating: 3 out of 5
following a purchase from 08/01/2026
The order itself I suppose is fine! But the DPD delivery service, let's just say it's lacking! They've postponed my delivery 3 times.
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Dhoryane L.
Rating: 4 out of 5
following a purchase from 08/01/2026
Send and take care, only downside for the transport company DPD which systematically puts in relay points..
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Anaelle D.
Rating: 4 out of 5
following a purchase from 26/12/2025
Not delivered on time as indicated when I placed my order
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Maryline L.
Rating: 4 out of 5
following a purchase from 02/01/2026
The product I ordered is as I wished
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Emilie B.
Rating: 1 out of 5
following a purchase from 03/01/2026
Delivery too long
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Jean Claude Z.
Rating: 4 out of 5
following a purchase from 30/12/2025
very good but the sending time is too long
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Sylvie V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Perfect article. However, delivery was long with a delayed order.
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Maxime L.
Rating: 1 out of 5
following a purchase from 01/01/2026
Hello, I received a broken order. The chair was in 3 pieces and the pieces were torn apart from each other. I made a complaint to WESCO services.
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation. We are sorry for the delivery issue encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the reshipment of a new chair. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day;
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Mélanie S.
Rating: 1 out of 5
following a purchase from 31/12/2025
Deadline not respected Missed delivery promise on 3 occasions
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Response from Wesco
Hello and thank you for sharing your experience. We sincerely regret that it did not fully satisfy you. After checking, we confirm that your order was indeed delivered within the announced deadlines. However, we are sorry if these deadlines seemed too long to you. We hope you will give us a second chance to provide you with a flawless experience on your next visit. Have a nice day.
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