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A
Rating: 4 out of 5
Shipping costs are significant these days.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We sincerely apologize as your order did not go as per Wesco's commitments. Our customer service has taken your complaint into account and has done what is necessary to correct this situation. We hope that in use the products will bring you satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 1 out of 5
Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. We are sorry if our exchanges did not fully satisfy you. Our customer service is entirely at your disposal at 05 49 80 01 66. Have a nice day
A
Rating: 1 out of 5
Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and we apologize. Our customer service is at your disposal at [email protected]. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
Disappointed by the delivery during this health crisis. The delivery person wears his mask below his chin and does not respect social distancing...
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Response from Wesco
Hello and thank you for your review. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 1 out of 5
I still haven't received my order. When I go to the dedicated site, I am informed that the delivery did not go through! No message, no notice of passage. Impossible to reach the delivery person, the email sent to Wesco remains unanswered. I am a childminder. I have already ordered 3 beds and different materials. I need to order 2 more in addition to the one that has disappeared. I am furious because I urgently need it
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your experience with Wesco has been under these conditions and we apologize. Please be assured that the information has been passed on to the relevant services. According to our customer service, your order should be delivered to you within the next 24 hours. We renew our apologies for our late response and hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Shipping time a bit long but very responsive customer service, I still recommend and I won't hesitate to place other orders
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A
Rating: 1 out of 5
The furniture is damaged. And the assembly was not done
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly concerned about the quality of our products. Your order does not meet these requirements and we are sincerely sorry to hear about your dissatisfaction. In order to provide you with a solution as soon as possible, we invite you to file a complaint with our customer service ([email protected]) accompanied by photos showing the defect. As indicated in our product sheets, all our furniture is delivered flat (assembly is possible but it is an additional service). We apologize and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good products, in line with my expectations. Only small flaw: the markers were loose in the box because the products were placed in a box that was too big and not well padded. But nothing was damaged.
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A
Rating: 3 out of 5
I think the site could be optimized for better navigation and especially better search because on phone or tablet it is not practical.
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A
Rating: 4 out of 5
Navigation is very simple, the offer is quite complete, and the price seems a bit lower than other specialized sites. Overall, my order seems correct except for one detail as a box of buttons contains damaged pieces but that does not prevent the game.
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A
Rating: 4 out of 5
Excellent but very expensive for liberal healthcare professionals.
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A
Rating: 4 out of 5
Very happy with the bunk beds.
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A
Rating: 4 out of 5
Order and delivery very simple.
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A
Rating: 4 out of 5
Good quality and suitable for little ones, very happy, fast delivery and on time with kindness
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Rating: 4 out of 5
Great site and happy with my items except for one received with stripes
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Rating: 3 out of 5
I received a completely detached cot underneath.
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Rating: 4 out of 5
kjuug
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Rating: 3 out of 5
My order arrived quite quickly.
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Rating: 4 out of 5
High price but I am satisfied.
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Rating: 4 out of 5
Fast delivery, good quality item, very satisfied.
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Rating: 3 out of 5
CLARITY OF THE SITE
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A
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
FAST DELIVERY, USER-FRIENDLY SITE
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A
Rating: 1 out of 5
Missing 4 white fitted sheets that I have already paid for!
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your situation and the missing products are being shipped today. We are sincerely sorry for this inconvenience and hope to have the opportunity to see you again soon on our site. Have a good day.
A
Rating: 4 out of 5
Rather clear, however some references in the catalog are not available on the site... And I encountered a small bug: the inability to edit a return slip on customer service.
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A
Rating: 4 out of 5
tracking not very visible
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A
Rating: 1 out of 5
Not at all satisfied... boxes of opened packages and damaged products arrived. Missing screws reported to customer service with no response to date. Changing table not practical at all regarding height and product also arrived damaged. Too expensive for the quality. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not fully meet your expectations. Our customer service is currently reviewing your case to propose an adequate solution. We hope to have the opportunity to see you again soon on our site. Have a good day.
A
Rating: 4 out of 5
Wesco is a large group that has been involved with the youth sector for a long time. However, the lack of proximity is a drawback.
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A
Rating: 4 out of 5
Very good site, limited choice for some items (too bad), and some prices are exaggerated.
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A
Rating: 4 out of 5
Perfect. Small downside I could not correct my mistake in my order and since returns are at my expense and given the price of the item I have a duplicate.
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Rating: 4 out of 5
Readable site
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Rating: 4 out of 5
Navigation on the site is good
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Rating: 1 out of 5
I ordered a bunk bed that arrived damaged last Thursday and the after-sales service has still not processed my request. Apparently, you have to wait about ten days before processing. No follow-up. Very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your complaint and is doing everything possible to get back to you as soon as possible to provide you with a solution. We are sincerely sorry to read about your disappointment and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good, no problems to report
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A
Rating: 4 out of 5
Great
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A
Rating: 4 out of 5
FUNCTIONAL AND WELL STOCKED
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A
Rating: 4 out of 5
Only downside; the package was left in front of my entrance door. Anyone could have taken it.
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