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A
Rating: 3 out of 5
Good but very expensive
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take to offer you quality products and services, we are sincerely sorry that our standards did not meet your expectations for your order. We invite you to contact our customer service at [email protected] so that we can provide you with a solution as soon as possible. We apologize for this first missed encounter and hope to have the privilege of seeing you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.
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A
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
great site full of things for children
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A
Rating: 4 out of 5
For navigation, the site is good, but I can't log out and that's a shame! The delivery service is very good, I received a call to set the date that suited me as well as the very professional delivery person. I am a bit disappointed with the width of the beds, but the product matches my search.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 1 out of 5
Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site
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Response from Wesco
Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day
A
Rating: 3 out of 5
Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!
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A
Rating: 3 out of 5
Very long delivery (August 25), I had to follow up with customer service.
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A
Rating: 4 out of 5
The site is quite smooth, but there are some difficulties in choosing targeted items. It's a shame there aren't more diverse offers
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A
Rating: 3 out of 5
I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!
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A
Rating: 1 out of 5
Delivery time not respected. It's deplorable
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Response from Wesco
Hello and thank you for your feedback. When you placed your order, the delivery time was announced between August 26 and 28. After checking on our side, your order was delivered within the specified time, which was August 28. To satisfy you, we do everything possible every day to deliver to you as quickly as possible. We hope that your products bring you satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 1 out of 5
My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take in preparing the packages, we are sincerely sorry that our quality standards were not met for your order. Our customer service has acknowledged your complaint and will contact you within 24 hours to provide you with a satisfactory solution. We apologize for this unfortunate experience and hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Very functional site and high-quality products
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A
Rating: 3 out of 5
Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside
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A
Rating: 4 out of 5
Fast, practical, serious
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A
Rating: 3 out of 5
Delivery times too long.
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A
Rating: 1 out of 5
I received an empty envelope. None of the bibs I ordered were in the delivered envelope.
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A
Rating: 4 out of 5
Clear and serious site.
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
Fast delivery.
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A
Rating: 4 out of 5
Satisfied, delivered on the scheduled date.
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A
Rating: 4 out of 5
Package delivered quickly, well packaged.
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A
Rating: 4 out of 5
Professional equipment site. Some items are expensive but the quality is generally there.
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A
Rating: 3 out of 5
We had issues with the delivery: the package was left in a hall open to the public instead of being delivered directly to me.
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A
Rating: 4 out of 5
Thank you for the professionalism of your employees.
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A
Rating: 4 out of 5
Pretty good. This is my first order.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 1 out of 5
Deplorable delivery, lost and missing products!
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Response from Wesco
Hello and thank you for your feedback. We are committed daily to offering quality products and services. Therefore, we are sincerely sorry that your experience with Wesco did not meet our standards. Our customer service is informed of your situation and will contact you very soon. We hope to shed light on what happened and take the necessary measures to provide you with a solution as soon as possible. We renew our apologies and hope to see you again on our site under more favorable conditions. Have a nice day
A
Rating: 4 out of 5
Good quality furniture and careful work
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A
Rating: 4 out of 5
Nothing to report, delivery time respected, product conforms to the order and received in good condition. Only downside, the package was dirty and wet, certainly during transport or in the warehouse. Nothing serious, the plastic cover did its job.
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A
Rating: 4 out of 5
Delivery on the expected day, top material
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Very average for this product
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A
Rating: 4 out of 5
Only one photo. You can't see the product folded which is important and for this reason I hesitated to place an order.
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A
Rating: 4 out of 5
Well-designed site
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A
Rating: 4 out of 5
Simple and easy to access, everything is clearly explained
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A
Rating: 3 out of 5
Too bad my package was open because I was missing a pencil otherwise all good
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A
Rating: 4 out of 5
Order and delivery perfect.
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