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A
Rating: 4 out of 5
Good navigation.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
Book received VERY damaged in impeccable packaging - so defective packaging (spine crushed and crumpled hardcover).
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Response from Wesco
Hello and thank you for your comment. We attach great importance to providing high-quality services and products. We are therefore sincerely sorry that you received a defective product and we apologize. Our customer service has been informed and is doing everything possible to proceed with an exchange of the product. We hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
The order arrived quickly. The screwdriver is very realistic, not too heavy. The only small flaw is that the LED light is a bit too bright. We put a sticker on it to dim it. It's a shame that screws, nuts, and bolts are not provided or sold separately.
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A
Rating: 4 out of 5
Quality products, easy to order and very quick to receive. It's a shame that shipping costs are charged. You need to have a large order amount for them to be free.
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A
Rating: 4 out of 5
Fast delivery within the deadlines.
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A
Rating: 1 out of 5
Delivery problem where supposedly I refused the delivery and the color I chose was multi-color, but in the end there are only 2 colors and they are dull, orange with gray.
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Response from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services. We are sincerely sorry to see that your order did not meet your expectations and that the delivery did not meet our standards. To provide you with a solution and address your disappointment, we invite you to contact our customer service at [email protected] specifying the subject of your complaint. We apologize for this disappointing experience and wish you a good day.
A
Rating: 4 out of 5
Everything went well.
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Rating: 4 out of 5
I find it a shame that it is not in a package, just the box of the ordered item.
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A
Rating: 4 out of 5
Very good site and quite straightforward to get what you want. Moreover, it's very pleasant not to have to create an account.
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Rating: 4 out of 5
Well disappointed with the delivery.
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Rating: 4 out of 5
Very nice reproductions of insects!
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Rating: 4 out of 5
Fast and as per the order.
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Rating: 3 out of 5
Interesting site for some things but still very expensive.
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Rating: 3 out of 5
The delivery person doesn't even come to deliver to my home, he calls and I have to go pick it up. I am a childminder working from home with 4 babies in care, luckily it's vacation time because my 13-year-old daughter has to go down to pick up the package. I understand that precautions need to be taken due to COVID, but still, we need to apply barrier gestures and it works.
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A
Rating: 4 out of 5
Perfect!
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A
Rating: 4 out of 5
The products are of good quality but the delivery is very delayed.
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A
Rating: 4 out of 5
Very easy, a lot of choices
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Rating: 3 out of 5
One package missing out of six.
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Rating: 3 out of 5
I did not find the site particularly intuitive. Good order tracking. Attractive prices.
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Rating: 4 out of 5
Original items
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A
Rating: 1 out of 5
Order for a rug lost along the way and it's up to us to deal with the carrier... Then we receive an email saying that there is no rug in our order... Total, 3 weeks of waiting and a delivery person who gives us a time slot from 8am to 6pm... No apologies and not a word.... Shameful
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Response from Wesco
Hello and thank you for your comment. We hear your dissatisfaction and are sincerely sorry that the delivery did not meet Wesco's commitments. Our logistics service has been informed of the situation and will take the necessary measures with the carrier to ensure that this situation does not happen again. We hope that your order brings you satisfaction. Have a nice day
A
Rating: 3 out of 5
Wesco products are very good. However, the delivery needs to be reviewed. Independent carrier did not come on the scheduled date. As a result, I was absent and the driver wanted to throw my order over my gate!! I told him that he had no interest in doing that. I had to ask my neighbor to receive it because he did not want to come back later!!
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A
Rating: 1 out of 5
The products themselves are very good, but Wesco's services are not professional, we were disappointed with other orders, disappointed by customer service unfortunately
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with high-quality services and we are sincerely sorry that you were not convinced. Our customer service remains available at [email protected] for any questions. Despite this missed encounter, we hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Everything is ok
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Rating: 4 out of 5
Very comprehensive. A bit difficult to navigate
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Rating: 4 out of 5
Good navigation on the service, lack of technical information on some items is a shame
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Rating: 3 out of 5
Easy order and received quickly
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Very rich. Professional quality products.
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Rating: 3 out of 5
Too bad the delivery is so complicated
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Rating: 4 out of 5
I received my package quite quickly... good quality of the product, satisfied.
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Rating: 4 out of 5
Slight delay since I received my order in 2 parts. Nevertheless, it was quick.
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Rating: 4 out of 5
Fast service. However, high costs.
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Rating: 4 out of 5
Very happy with my order, quality items.
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Rating: 3 out of 5
Delivery time over 4 weeks.
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Rating: 3 out of 5
Missing a package (a tricycle).... still no news, information delay is way too long in tracking.
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A
Rating: 1 out of 5
Payment for express delivery. Package still not received after more than two weeks and a phone complaint and another by email!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and are sincerely sorry that the delivery of your order did not meet our quality standards. Our customer service has proceeded to resend your order. We hope it will satisfy you and that we will have the chance to see you again very soon on our site. Have a nice day.
A
Rating: 1 out of 5
Order received partially and no news on the rest.... For a first order, I am very disappointed....
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on satisfying you and are sincerely sorry for the delay you are experiencing. Despite the care we take in preparing our packages, sometimes the transport does not meet our standards, and part of your order has unfortunately experienced this. Our customer service has sent you a goodwill gesture, and we hope this will ease your disappointment. We are sorry for this missed first appointment and hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Very good site. Lots of choices, maybe some items are out of budget for individuals and more suitable for organizations, which is a shame. Delivery is a bit long and the fees are just, except to get free shipping you have to spend an astronomical amount, and that's also a shame.
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Rating: 4 out of 5
The box arrived with a hole, leaving a mark on the bed. However, the delivery time was faster than announced.
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