Customer reviews of Wesco

An earlier delivery than what was announced, but everything went well.

Good products.

Very good but the person on the phone misinformed me about the bins and when I wanted to order a new item, she said it no longer existed!

I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.

I already sent you an email notifying my disappointment regarding the state of my order!!! Very disappointed!!! It’s not the products I criticize... one of the disinfectant bottles completely emptied and damaged my paper towel roll and gloves!!! Useless!!! The rest was soaked but after washing, it lost that smell that had settled everywhere!!!

Catastrophic delivery

Ordered at the end of April and received at the end of June.

I am very satisfied with the product, but very disappointed with the delivery time as I only received it on Friday, June 26, while I ordered this product back in May.

order compliant

Delivery delayed from the same order.

Fast and impeccable delivery. But high prices

It is still particularly astonishing to receive a phone call from the public school located 2 km from ours saying that the package was delivered to them!!! + Obligation to go pick up the package during school hours!!!

Customer service is a disaster, not up to the demand. Never ordering from them again, received a bad package, a whole bunch of procedures to do knowing it's their fault.

Fast delivery, everything went well.

Too much waiting for delivery. The shipping cost is expensive.

Very easy.

The site is perfect, package received quickly, but the quality leaves something to be desired. This is my first order, and I am disappointed. The clip button on the protective cover already popped off during installation. I have neither the time nor the courage to return it; it was a crib bumper for a medical bed for children with multiple disabilities.

I was informed a bit late about the out-of-stock status of 2 ordered products, which are for my professional use...

Correct site

Pack delivered on time, satisfaction guaranteed.

I only received part of my order (the mattresses) but no news about the fitted sheets....

The package was torn on both sides, but all the pieces were well packed inside the package.

Very good.

Good order tracking, but called twice to schedule delivery. Called on Thursday to be delivered the next day between 9 am and 5 pm: okay, I won't move all day: no delivery, no call for explanation! The following Monday called again for an appointment the next day for delivery. This time delivered around 4 pm.

5 but especially don't change anything.

Products adapted and compliant with requirements. I love this site.

Order received very quickly. However, I find that the bed sags rather quickly. My daughter has gone up and down a few months and already we can see that the bed is sagging on the sides. Given the price, I thought the foam would be more solid than that...

Material compliant with the order, but delivery time much too long!

Good.

Fast home delivery.

Good, despite the late cancellation of part of the order due to supply issues.

Good service.

Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.

The site is very well done. The order matches the product on the site. Small downside on the delivery time, which was longer than indicated at the time of ordering.

Very good site.

I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!

Very wide choice of products. Customer service is attentive.

Easy order to make, quick and efficient delivery at home, the products are true to the image proposed on the site.

The site is quite simple thanks to the different categories and subcategories.

No issues, good site.