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A
Rating: 4 out of 5
Very good.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
There was a delay in delivery, not received on the initially scheduled date and one product where I am disappointed because it is really too small!!!
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A
Rating: 3 out of 5
do you intend to sell less plastic?
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Response from Wesco
Hello and thank you for your comment. Respect for the environment has been a core value at Wesco for many years. Our teams, highly aware of this aspect, are continuously seeking innovative solutions and more respectful alternatives. By 2024, we aim for all plastic products designed by Wesco to be made from bio-based materials. Already, several of our products are made from bio-based plastic: storage bins, tableware, play kitchens, ride-ons. Finally, we pay particular attention to offering materials known for their durability: glass baby bottles, stainless steel tableware, baskets made from natural materials (date palm), wooden toys... Have a nice day
A
Rating: 4 out of 5
A book with a damaged cover so I am not entirely satisfied.
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A
Rating: 4 out of 5
products delivered as expected, the site seems to have an extremely wide range of products, too bad it is not optimized for mobile, and that there are no additional categories like on toy sites to find what you want, sometimes we give up before the end of the pages! Maybe an age classification could be a plus
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A
Rating: 4 out of 5
Quick reception except for one item that I had to cancel.
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
Overall satisfied with my order. However, part of my order was delivered 1 month later. Customers should be informed of unavailability before placing the order.
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A
Rating: 1 out of 5
I am quite irritated, it has been almost fifty days since I ordered two chairs and I STILL have not received them.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are sorry for this long delivery time. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback is valuable and allows us to implement the necessary corrective actions. Your order has now been delivered and we hope it meets your satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
Not easy when you are not an internet user. For example, for the sleeping bag, I wanted sky blue and I made a mistake because it arrived green.
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A
Rating: 1 out of 5
We received a product that did not match the description, namely a bed made mainly of raw plywood when the only composition mentioned was 'solid beech'. Customer service did not want to take back the product and has obviously corrected the erroneous description of their product since, this kind of practice is frankly detestable and I regret having trusted this company.
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Response from Wesco
Hello and thank you for your feedback. Your comment has been taken into account and indeed the product description has been updated for clarity. Our customer service has considered your dissatisfaction and has contacted you to propose a solution that meets your expectations. We hope that the proposed solution will alleviate your disappointment and that we will have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 4 out of 5
Products are quite expensive but of very good quality, nursery items, the bibs are of very good quality and durable. They are large, reaching down to the knees for 2-year-old children. I do not regret my purchase. The disinfectant products are effective and do not have a strong smell.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 3 out of 5
Lack of simplicity.
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A
Rating: 4 out of 5
Quality products, some made in France, sturdy and with a variety of options. The downside: the delivery time, sometimes in several parts...
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A
Rating: 4 out of 5
Easy, varied products
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A
Rating: 4 out of 5
Despite the health events, things went relatively well in terms of delivery. Thank you.
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A
Rating: 1 out of 5
More than a month to receive a defective order.
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Response from Wesco
Hello and thank you for your feedback. We understand your disappointment and are sorry that your order did not meet our quality standards. Our customer service has taken your complaint into account to provide you with a solution as soon as possible. We apologize for this bad experience and hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Delivery-service
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A
Rating: 4 out of 5
No issues.
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A
Rating: 3 out of 5
Very good site, very good product, but a downside to the delivery, I was asked for a phone number to contact the recipient who was different from me, but the delivery person only had my phone number... a bit awkward when you live 700 km away...
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A
Rating: 4 out of 5
Very good, slight delay in my order but I was informed.
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A
Rating: 4 out of 5
Good site although a bit expensive...
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A
Rating: 4 out of 5
Navigation on the site is facilitated by the ability to select criteria such as age for example. The explanations are not developed enough for me to fully understand the product. On average, I am satisfied. The delivery was very good and fast
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Rating: 4 out of 5
Excellent products. The delivery service (92) was deplorable on two successive occasions. (Take the time to properly check the condition of the goods upon receipt)
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A
Rating: 4 out of 5
Navigating the site is not simple, but I still managed to partially find what I was looking for. However, regarding delivery, I had a package that was completely ripped open
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A
Rating: 4 out of 5
Very good, except for the delivery which was a bit long... otherwise good products
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A
Rating: 3 out of 5
Some products do not correspond to their intended use. Availability times are not always clearly indicated
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Rating: 3 out of 5
Good but a bit disappointed because I had ordered a somewhat expensive bed and I had asked to make two checks over the phone, I was told yes and then it was no longer possible but otherwise very good
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Rating: 4 out of 5
Not very user-friendly site.
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A
Rating: 4 out of 5
Except for a slightly slow delivery. Perfect site, perfect products
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Rating: 4 out of 5
Generally reliable site, with a wide choice of toys. I particularly appreciate that the suitable ages are indicated for each toy presented.
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A
Rating: 4 out of 5
Just the delivery time which is very long, ordered early May and received on the 25th
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A
Rating: 3 out of 5
Incomplete order. Customer service contacted but I still have no response to this day.
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Response from Wesco
Hello, Thank you for your comment and we are sorry to hear that your order was incomplete. Our customer service has processed your request and we hope that the products meet your satisfaction. We look forward to seeing you again soon on our site. Have a nice day
A
Rating: 4 out of 5
A very long delivery time (order in November and received about 3 months later). However, the after-sales service is really very professional and always attentive to ensure we are satisfied. Thank you to them.
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Rating: 4 out of 5
Very good professional products. Too bad the order arrived damaged! (Open paint can)
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Rating: 1 out of 5
I can't seem to satisfy myself.
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Response from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our products and the full satisfaction of our customers. Your remark has therefore been forwarded to our quality team, which records all complaints and ensures the follow-up of each marketed product. To date, we have not received any feedback on this product, but following your review, our quality laboratory has carried out a verification. The sheets have a slight relief on one side which slightly attenuates the transparency effect. Nevertheless, when looking through, you can clearly see what is on the other side. We look forward to seeing you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Fast delivery despite the attitude of the carrier. Nice phone reception. Disappointed by the size of the stickers and crayons. Otherwise, the rest of the products meet my expectations.
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Rating: 4 out of 5
There was a problem with the order, but the after-sales service reacted very quickly and did what was necessary for the missing item.
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