Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
The order was easy to place, the delivery time was satisfactory, difficulty in visualizing the size and material in distance selling but this is not specific to Wesco!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2020
It's as described
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
Difficulty in ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
received on time. Damaged box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2020
Order shaped to the box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
The products are good. But every time I order from them, the products arrive in poor condition. Once it was an exploded box of chalk that messed up the rest of the package, this time it was split bags of beads and beads scattered everywhere in the package, a batch of colored sheets arrived completely creased...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
Hello, we are missing two items, what should we do now?
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Response from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2020
The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2020
pleasant and easy-to-navigate site, interesting products, fast delivery and in accordance with the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2020
Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service has taken your request into account and is doing what is necessary for your refund to be processed as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2020
I have ordered several times on the wesco site and the products are always of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2020
Very interesting site! Fast delivery but my order was not protected in the box and it arrived partially opened. The item received is not exactly as shown in the photo (no reinforcement on the bottom of the rocker) but still of very good quality!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Fast delivery but it's a shame that shipping costs are charged even for large orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Navigating the site is not always obvious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Very satisfied, the site is really good, I was called for delivery 3 days before, the delivery person was very nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Order processed quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Fast shipping, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2020
The site is very good as well as what is offered, but I am very disappointed with the delivery time which is way too long. I received my order 2 days late even though I had ordered it 2 and a half weeks ago.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
Fan of this brand. I have never been disappointed with the product. However, disappointed with customer service as there was more than a week and a half delay. I never received an email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
My order was counted twice;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Material conforms to the order and deadline maintained with one day in advance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Quality material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
Very good but as a childminder, I find it a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2020
Good diverse products and good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Fast delivery time; Disadvantage: invoices are not downloadable by email. Need to go through a request by email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2020
Slight delay in delivery. Customer service is very competent and responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
You have to search a little for what you want but you can find everything!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Good product, conforms to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2020
Satisfied with my order because I love Wesco as a childcare assistant, the products are of quality but I will no longer rely on the site's recommendations for doll clothes. I am disappointed with size 1 which is supposed to fit dolls from 32 to 38 cm... I find it too small and too hard to put on for children...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2020
No news and information, confirmation by email Yes, 2 days before the product arrives
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Too many suggestions when searching by keywords
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2020
Very satisfied with Wesco's services.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2020
Very good site. Fast delivery. Satisfied
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