Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Delivery and customer service are satisfactory. I would just note a downside on the site where I don't always manage to find what I want and therefore, I take the references from the paper catalog to get there.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2020
Meets my expectations well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2020
Damaged package but no problem with the contents... no issues with the site...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed
Translated reviews
Response from Wesco
Hello and thank you for your comment. We apologize for the delivery delay longer than that announced on the site. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has been informed of this situation and has taken measures to ensure that your package is delivered to you as soon as possible.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2020
easy and simple access to the site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Very good site but lacks some explanations about the products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2020
Very fast
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
very practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
site adapted for nurseries. Deliveries sometimes too long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
kindness on the phone
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2020
An order received in 4 days by Colissimo, I am satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2020
A bit complicated to find the products I wanted. I did not find the science corner for preschoolers
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2020
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2020
Fast delivery time. However, it is not clear when you want to cancel an order on the site (2 different buttons, one of which does not work, and no cancellation confirmation email) but customer service is attentive, available, and pleasant.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2020
Good site, too bad that professional childcare assistants in early childhood do not have a professional discount
Translated reviews
Response from Wesco
Thank you for your feedback. We attach great importance to the full satisfaction of our customers. That's why we have just launched our advantage clubs. Thanks to your membership, you will benefit from points and exclusive advantages, rewarding your loyalty and commitment. Discover more information at https://www.wesco.fr/clubs-avantages-wesco.html
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Quick service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Delivery time respected
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Childcare assistant delivery time too long due to lack of stock
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
I find the site very good but when searching by age group it doesn't work very well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Good site
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2020
White rug arrived with stains, borderline for a price of over 100 euros
Translated reviews
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We are striving to take the necessary measures to ensure that this does not happen again. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
The cot arrived damaged
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Good, clear site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Very good products
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2020
Not very readable
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2020
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
I asked you for the invoice and I still haven't received it. Please send it to me as soon as possible
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Very good, fast and efficient. Products are compliant and of good quality. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
Order received as expected. Good value for money. Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
It's a site that was recommended to me and I am satisfied, I immediately found what I was looking for, the items were delivered before the expected date.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2020
A can of paint exploded all over the box! Too bad for me.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
Easy order and very (too) fast. It's a shame you don't offer delivery to pickup points for individuals.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We offer delivery to pickup points for all eligible items. However, the mattress you ordered is considered a bulky product: that is why you could not choose this delivery method. We hope to see you again very soon on our site.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
Could improve on product searches.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2019
Item ordered mid-December for delivery early January. Finally delivered early February. Why not announce the true delivery time?
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Note for delivered products: 4 stars. An assembly manual was missing.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2020
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2020
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
Translated reviews
Response from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 