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A
Rating: 3 out of 5
Very good site although generally expensive. Packaging of the chairs needs to be reviewed!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
good site
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A
Rating: 3 out of 5
Search engine needs improvement. Search criteria do not work very well.
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A
Rating: 4 out of 5
A little disappointment for the plasma ball that our child took in their hands to discover and it fell from barely 40cm and broke. We thought it would be a bit more shock-resistant since it was made for children... Otherwise, everything else is perfect!!! Good quality 😍
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A
Rating: 3 out of 5
The site is very well done, I was not informed of the out-of-stock situation when I ordered in November. I had to contact customer service to be informed that the restock would be on January 20, which is 2 months after my order!
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A
Rating: 4 out of 5
a bit pricey
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Pleasant and easy-to-use site
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A
Rating: 3 out of 5
Satisfied with the products but delivery times longer than expected. Too bad.
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Rating: 4 out of 5
Too bad the delivery takes a lot of time (3 weeks is huge compared to Amazon). The delivery window is too wide (3 days!!). It is not specified on the site that the order is delivered only to the foot of the building. The rug meets expectations but I find it very expensive.
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A
Rating: 1 out of 5
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
A
Rating: 4 out of 5
No particular problems on the site.
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A
Rating: 4 out of 5
It's a pity to pay shipping fees when the products (which are indeed of quality) are already quite expensive...
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A
Rating: 4 out of 5
Faster delivery than expected. Baby has been sleeping since birth. Very practical.
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Lack of loyalty benefits
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A
Rating: 4 out of 5
Good products, very poorly designed website, but once in the cart everything works correctly. High-quality products, fast delivery although not announced (contacted by the delivery person (Heppner) on the day of delivery.
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A
Rating: 3 out of 5
For now, it's difficult to evaluate. We'll see over time because given the price, we expect a good lifespan. My rating corresponds to the service, contact with the telephone service was average (staff not very pleasant but they do their job properly). Payment, no possibility to pay in installments, unfortunately (payment on delivery, as there was a different wait for each item, the payment was separated so it suited me)... Delivery between 9 am and 5 pm. Not practical at all, not precise, they do not notify beforehand. Item arrived as described and in perfect condition. No possibility to return if it doesn't suit you or at your expense!!
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A
Rating: 3 out of 5
Delivery and especially the product is poorly protected in the box. The bag of screws was punctured.
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A
Rating: 4 out of 5
Products a bit expensive but super quality. Package delivered by post, but the package was open.. fortunately nothing was missing (great post!).
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Rating: 4 out of 5
I like the material sold by Wesco, the prices are too high. They respond quickly to emails. The telephone reception of their carrier is deplorable! That's why I took away one star.
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A
Rating: 4 out of 5
Delivery a bit long and delayed for the car but very good item.
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A
Rating: 4 out of 5
Package well packaged.
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A
Rating: 4 out of 5
Rather well organized and easy to find your product.
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A
Rating: 1 out of 5
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.
A
Rating: 3 out of 5
I wanted to ask for advice and unfortunately, I did not get the right one!!!!
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A
Rating: 3 out of 5
Satisfied except for two things: - I checked the box 'delivery in one go' which extended the delay. But my packages arrived in two shipments (a few days apart). This raises questions about the carbon footprint! - I made a return which is at my expense. €18 for the product and €16.5 for the return shipping costs. This does not satisfy me at all. The right to make a mistake is expensive!
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A
Rating: 3 out of 5
Not very ergonomic in its access.
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A
Rating: 4 out of 5
Good products.
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Rating: 3 out of 5
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
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Rating: 1 out of 5
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
A
Rating: 4 out of 5
It's a shame that the delays are sometimes so long (carpet). Otherwise, order and delivery efficient
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Rating: 1 out of 5
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
A
Rating: 1 out of 5
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
Clear
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Rating: 4 out of 5
Very good products
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Rating: 4 out of 5
I am a childminder and I am a fan of your catalog. Only downside: that I cannot get a discount as a professional in early childhood like in childcare stores (Aubert, Bebe9,...) where I have a 10% discount upon presentation of my approval. Equipping a house for children is expensive, and I do not benefit from any assistance.
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Rating: 4 out of 5
Excellent product and very professional delivery service. Slight downside, a bit long delivery time
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