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A
Rating: 3 out of 5
The order could have been processed more simply!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
a bit expensive for some toys
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A
Rating: 3 out of 5
Delivery to be reviewed. The delivery person took the liberty of handing the package to the neighbors without informing me and without my consent. Moreover, he told them it was a request from me!!!!
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A
Rating: 4 out of 5
Respect for products according to the catalog, speed of delivery, quality products
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Rating: 4 out of 5
Order received on time, not on the chosen date but shortly after. Package well packaged and exactly as I expected.
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A
Rating: 4 out of 5
Goods in good condition, correct delivery times
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Rating: 3 out of 5
The package was delivered to another establishment... waiting to receive it.
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A
Rating: 4 out of 5
The delivery person left the package in front of the neighbor's door without coming to our house.
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A
Rating: 1 out of 5
I never received the order and the refund is taking a long time...
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Response from Wesco
Hello and thank you for your feedback. We hope you won't hold it against us and we hope to see you again soon on wesco.fr.
A
Rating: 4 out of 5
Nothing to report, ordered, shipped and received. The fifth star could perhaps have been given for free shipping... sorry but maybe a bad habit taken with the giant/leader of e-commerce...!
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 1 out of 5
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
A
Rating: 3 out of 5
Hello, there are missing choices of Kamishibai stories by age group.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
A
Rating: 3 out of 5
Delivery not on time...
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A
Rating: 4 out of 5
Hello, the only issue with the order is that I chose a delivery date (quite far away). Order placed on September 1st and we requested delivery between September 23rd and 25th, and it was only on the 25th or 26th that we were informed that our order was not ready, which I find really unfortunate! Moreover, the reception with the carrier went very well and they were very friendly. A big negative point for the delay in information regarding the delayed order.
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Rating: 4 out of 5
Purchase delivered as expected
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Rating: 3 out of 5
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.
A
Rating: 4 out of 5
Very good quality but a bit expensive for individuals.
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A
Rating: 4 out of 5
Delivery delay.
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A
Rating: 1 out of 5
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
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Response from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
A
Rating: 4 out of 5
Very good, order received really quickly!!
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Rating: 3 out of 5
Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.
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Rating: 4 out of 5
Rather good.
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Rating: 4 out of 5
Orders always made from the catalog.
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Rating: 4 out of 5
Easy to use site
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Rating: 4 out of 5
Very good delivery, package well
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Rating: 3 out of 5
Delivery late and item arrived very dirty
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Rating: 3 out of 5
I received the rest of the order yesterday, but it arrived in duplicate, with an item I had already received. I had indicated by email that I had already received this item. Delivery error but satisfied with the material.
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Rating: 4 out of 5
Order arrived quickly. Sheets perfect for 'nursery' beds. However, they could be softer.
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Rating: 4 out of 5
Delivery time respected, very serious.
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Rating: 3 out of 5
Very nice wooden materials but the plastic dinette wesco... mediocre quality and the W everywhere... meh
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Rating: 4 out of 5
in accordance with the request
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Rating: 1 out of 5
Order placed with 3 items available within a week. Everything was delivered 6 weeks later!!!!! And this beyond the agreement of our establishment. We will therefore have to conduct another check! Very random response, no date, no commercial gesture. Table tops scratched, anti-finger pinch cracked. My two establishments as well as those part of our group will think about another supplier.
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry for not being as quick to deliver as we would have liked. Despite all the care we take in preparing your packages as quickly as possible, we have experienced a significant workload that explains this delay. We hope that our commercial gesture will help alleviate your disappointment and we hope to see you again soon, under better conditions.
A
Rating: 4 out of 5
The products are of very good quality and the site offers a huge selection. The only downside is the waiting time between the order and delivery which was long but I am still very satisfied.
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Rating: 4 out of 5
The rug was delivered before the scheduled date, too bad it was folded in half and in a packaging that was too large
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Rating: 4 out of 5
Very good quality A3 Butai.. I haven't used it yet.. Too bad it's not more highlighted.. it's quite neutral
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Rating: 1 out of 5
Error with the item on your part and a minimum 15-day wait for customer service processing is lamentable
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes an error slips in. We are sorry for not meeting our standards but still hope that the returned item suits you.
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Rating: 4 out of 5
A wonderful selection of items with simple and fast delivery.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Fast.
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